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Customer Service Data Entry

Hopewell Junction, New York, 12533, United States
May 24, 2018

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Karen A. Scofield

*** ***** ****, ********, ** **524



A qualified, well diversified Process Coordinator/Supervisor with demonstrated capability of supervising a staff of 35-50 associates in a Distribution/Warehouse facility. Also experienced with assignments in Customer Service/clerical functions and Administrative Assistant positions.


Processor Coordinator/Seasonal Training/Operations Supervisor/Fishkill Fulfillment Center (FFC)

2003-Present Gap Inc. Old Navy Distribution Center Fishkill, NY

● Support the Fulfillment Center by developing and delivering training content.

● Review production statistics; increase performance results by developing new training techniques.

● Assist in developing and updating job aids

● Support the development of the Floor Trainers and provide feedback on training skills and interaction

● Coordinate and communicate new hire training schedules with floor trainers

● Assist the fulfillment center and maintain proficient knowledge in all functional areas

● Identify critical customer service issues

● Adhere to all Standard Operating Procedures (SOP’s) and support accuracy procedures to stay within guidelines

● Assist with daily workload and schedule work assignments according to posted goals.

● Participate in daily touch base meetings.

●Provide direction and instruction to department personnel

●Ensure accurate and timely completion of work assignments and communicate with the department Supervisor/manager

●Responsible for addressing work related questions as they arise and work with safety to ensure associates perform job assignments in a safe manner

●Coaching and training to include job skill feedback 35-50 associates

●Monitor work flow as directed by management

●Recognizes potential problems and situations

●Knowledge of procedures and processes to determine approach of completing tasks within established deadlines

●Continue to participate in seasonal training procedures according to standard operation procedures

●Assisted with the start up of a 3rd shift

Merchandise Handler

2001-2003 Gap Inc. Old Navy Distribution Center Fishkill, NY

●Loading and unloading cartons

●Performing data entry through computer terminal

●Performing picking, packing, counting, verifying units, housekeeping and safety

●Forklift experience; OPT, Walkie

●Locating merchandise and accurately completing merchandise orders by pulling merchandise, packing merchandise and ensuring cartons are forwarded appropriately

Licensed Real Estate Salesperson

2000-2005 Heritage House Realty Beacon, NY

● Negotiate sales for residential and commercial real estate

● Member of Multiple Listing Service, Member of the Dutchess County Board of Realtors

● Independent contractor with responsibility of maintaining customer files, real estate education per New York State Regulation

Data Conversion Operator

1998-2001 U.S.Postal Service Fishkill, NY

●Achieved and maintained a 10,000+ data entry average with a measured accuracy of 98%

●Input of corrective coding for the US postal mail

Customer Service Representative/Data Entry Clerk (Part Time)

1996–1998 DataComm Services Inc. Hopewell Junction, NY

●Handle inbound calls servicing the New York Daily News

●Quality check for accuracy


Administrative Asst./Executive Secretary (Newburgh and Poughkeepsie)

1985-1993 Marine Midland Bank, NA Buffalo, NY

●Residential Mortgage Department/Commercial Mortgage Department/Commercial Lending Department

●Assist management personnel

●Responsible for all secretarial and word processing duties

●Review general ledger reports for accuracy

●Maintain daily calendar for Department Executive

●Responsible for attendance records

●Maintenance of customer credit files

●Prepare various reports, routine memos, and correspondence

●Receptionist duties as well as heavy customer service


●1982 Haldane High School, Cold Spring, NY

Graduated with Diploma in Academic Courses

●Krissler Computerized Learning Center

Attended a class on Lotus 1-2-3

●Dutchess Community College

Intro to Word, Intermediate to Word and Leadership 101


Typing 90-95 wpm, IBM DisplayWrite 3&4- Lotus 1-2-3, Microsoft Word 7.0 Excel, Warehouse Management Systems, Outlook, Manhattan Warehouse Management System, Pyramid, POET

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