Customer Service Data Entry
Resume:
Karen A. Scofield
*** ***** ****, ********, ** **524
******@*****.***
Objective
A qualified, well diversified Process Coordinator/Supervisor with demonstrated capability of supervising a staff of 35-50 associates in a Distribution/Warehouse facility. Also experienced with assignments in Customer Service/clerical functions and Administrative Assistant positions.
Experience
Processor Coordinator/Seasonal Training/Operations Supervisor/Fishkill Fulfillment Center (FFC)
2003-Present Gap Inc. Old Navy Distribution Center Fishkill, NY
● Support the Fulfillment Center by developing and delivering training content.
● Review production statistics; increase performance results by developing new training techniques.
● Assist in developing and updating job aids
● Support the development of the Floor Trainers and provide feedback on training skills and interaction
● Coordinate and communicate new hire training schedules with floor trainers
● Assist the fulfillment center and maintain proficient knowledge in all functional areas
● Identify critical customer service issues
● Adhere to all Standard Operating Procedures (SOP’s) and support accuracy procedures to stay within guidelines
● Assist with daily workload and schedule work assignments according to posted goals.
● Participate in daily touch base meetings.
●Provide direction and instruction to department personnel
●Ensure accurate and timely completion of work assignments and communicate with the department Supervisor/manager
●Responsible for addressing work related questions as they arise and work with safety to ensure associates perform job assignments in a safe manner
●Coaching and training to include job skill feedback 35-50 associates
●Monitor work flow as directed by management
●Recognizes potential problems and situations
●Knowledge of procedures and processes to determine approach of completing tasks within established deadlines
●Continue to participate in seasonal training procedures according to standard operation procedures
●Assisted with the start up of a 3rd shift
Merchandise Handler
2001-2003 Gap Inc. Old Navy Distribution Center Fishkill, NY
●Loading and unloading cartons
●Performing data entry through computer terminal
●Performing picking, packing, counting, verifying units, housekeeping and safety
●Forklift experience; OPT, Walkie
●Locating merchandise and accurately completing merchandise orders by pulling merchandise, packing merchandise and ensuring cartons are forwarded appropriately
Licensed Real Estate Salesperson
2000-2005 Heritage House Realty Beacon, NY
● Negotiate sales for residential and commercial real estate
● Member of Multiple Listing Service, Member of the Dutchess County Board of Realtors
● Independent contractor with responsibility of maintaining customer files, real estate education per New York State Regulation
Data Conversion Operator
1998-2001 U.S.Postal Service Fishkill, NY
●Achieved and maintained a 10,000+ data entry average with a measured accuracy of 98%
●Input of corrective coding for the US postal mail
Customer Service Representative/Data Entry Clerk (Part Time)
1996–1998 DataComm Services Inc. Hopewell Junction, NY
●Handle inbound calls servicing the New York Daily News
●Quality check for accuracy
●Photocopying/Filing
Administrative Asst./Executive Secretary (Newburgh and Poughkeepsie)
1985-1993 Marine Midland Bank, NA Buffalo, NY
●Residential Mortgage Department/Commercial Mortgage Department/Commercial Lending Department
●Assist management personnel
●Responsible for all secretarial and word processing duties
●Review general ledger reports for accuracy
●Maintain daily calendar for Department Executive
●Responsible for attendance records
●Maintenance of customer credit files
●Prepare various reports, routine memos, and correspondence
●Receptionist duties as well as heavy customer service
Education
●1982 Haldane High School, Cold Spring, NY
Graduated with Diploma in Academic Courses
●Krissler Computerized Learning Center
Attended a class on Lotus 1-2-3
●Dutchess Community College
Intro to Word, Intermediate to Word and Leadership 101
Skills
Typing 90-95 wpm, IBM DisplayWrite 3&4- Lotus 1-2-3, Microsoft Word 7.0 Excel, Warehouse Management Systems, Outlook, Manhattan Warehouse Management System, Pyramid, POET
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