Network Support Engineer

Objective

Obtain a position working with an independent team that supports an active network environment through coordination and leadership.

Technical Skills

IP Routing Technologies Cloud Network Equipment Troubleshooting

Troubleshooting Technical Support Facilitation / Education

Ethernet Cable Creation Wireless Network Troubleshooting

Experience

Network Support Engineer Intern / Cisco Meraki, San Francisco, CA August 2016–December 2016

Troubleshooting

Investigated and resolved numerous scenarios using email and live phone communication.

Educated customers on wireless and cloud-based equipment issues.

Issue Recreates

Recreated complex troubleshooting issues in-house for other staff members.

Reported results and any potential fixes to support and engineering staff.

Hospitality

Helped support 500+ Motels in a group of 6 support engineers.

Assisted non-technical users to fix issues using simple terminology.

Directed technician during “Truck Roll” to resolve issues.

Documented problems and cataloged who was responsible for payment and time.

East Carolina University, Technology Systems Department August 2017-December 2017

Cisco-Based Networking Lab Monitor

Assisted network students with troubleshooting scenarios

gave additional instruction using relatable terminology

Used personal funds to create a rewards system for active students

Education

East Carolina University, Greenville, NC

Bachelors of Information & Computer Technology, GPA 3.5/4.0 December 2017

Minor: Industrial Technology Management

Related Courses

ICT Fundamentals Introduction to Networking Digital Communication Systems

Technical Writing Technology Project Management Technical Presentations

Scaling Networks Connecting Networks Industrial Supervision

Certifications

Cisco Certified Network Associate (CCNA) – First Attempt Pass 986/1000

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