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Manager Customer Service

Richmond, California, United States
May 24, 2018

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Marco Anderson

*** ***** ***. ******, ** ***** Phone: 925-***-****


Accomplished in both analytical and comprehensive problem solving skills

Detailed and goal oriented with the ability to establish priorities to produce excellent quality work

Excellent team player and motivator with ability to work independently

Strong interpersonal, written and communication skills

Willingness to learn and the eagerness to thrive

Outstanding time management, leadership and presentation skills

Genentech Access Solutions- Reimbursement Specialist Feb 2017-Feb 2018

Investigated patients’ insurance benefits

Identified network providers, provider restrictions, and co-pays as needed

Obtained requirements for prior authorization and medical review process

Pursued product coverage for patients in accordance with the payers authorization requirements within the departments established performance criteria

Maintained payer profiles by recording payer specific data promptly into the system

Conveyed outcomes of benefit investigation to internal contacts

Genentech Access Solutions- Case Manager September 2016-February 2017

Provided customer focused reimbursement support to patients, pharmacists, physicians, and internal sales force

Educated, informed and assisted patients and providers to navigate through the reimbursement process

Identified and facilitated referrals to alternative coverage options and financial assistance programs for patients who are under insured or require copay assistance

CVS - Manager 2013-December 2015

•Interviewed potential associates and train new hire employees

•Administrative duties of filing paperwork, analyzing sales, payroll and scheduling

•Provided customer service such as greeting, assisting and completing purchases

•Ensured employee adherence to store policy and procedure in regards to safety and loss prevention

New Connections - Counseling and Recovery Services Intern 2010 - 2011

•Counseled one-on-one with adults and teenagers who have substance abuse addictions.

•Met weekly with the professional staff for updates, improvements, and problems with specific clients in order to improve the treatment.

•Assisted senior counselor with facilitation of weekly group meetings.

•Responsible for substance education, drug testing, progress notes.

AMF Pinole Valley Lanes - Manager 1997- 2009

•Worked closely with groups from public and private agencies, schools and recreational agencies.

•Prepared memos, presentations, plans, reports and other administrative work.

•Responsible for budgeting, payroll, scheduling, ordering supplies, pulling charts, and filing correspondence.


Merritt Community College: May 2012

Social Services Certificate (GPA 3.5)

Diablo Valley College: May 2006

Associate in Arts

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