OBJECTIVE

To draw on my technical skills and experience to branch out into business and data analysis. Aiming to leverage my analytical and problem-solving skills to further the goals of your company.

SKILLS

Proficient in Microsoft Office

(Word, PowerPoint, Excel, Outlook)

Skilled in SQL and relational database management.

Deeply familiar with Agile methodology and the Software Development Life Cycle.

DAVID DURAN

BUSINESS ANALYST ac5lm2@r.postjobfree.com

704-***-****

EXPERIENCE

COMMERCIAL TECH SUPPORT AGENT • SPECTRUM • DEC 2017 – MAY 2018

Addressed customer service inquiries in a timely and accurate fashion.

Identified customer needs and presented solutions within the company’s business rules.

Created and tracked tickets for long-term problem resolution.

Worked in a team to resolve complex customer issues through crowdsourced knowledge.

IT CONSULTANT • TATA CONSULTANCY SERVICES • FEB 2014 – MAR 2017

Created IT solutions involving computer programming, data storage, and data analysis.

Quickly acclimated to new projects as needed by the company.

Constant communication across various teams and departments.

Maintained thorough documentation of all solutions for future reference and training.

EDUCATION

SOFTWARE & INFORMATION SYSTEMS • DEC 2013 • UNC - CHARLOTTE

Bachelors; Graduated Cum Laude & on the Chancellor’s List

LEADERSHIP

WEB APP DEVELOPMENT – SCRUM APPLICATION

Led a team of eight developers to create a Scrum master system for logging development progress across various projects.

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