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Customer Service Sql Server

Kings County, New York, United States
May 24, 2018

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**** *** *******, # **

Brooklyn, NY 11214

Phone: 718-***-****




Experience in Information Technology with emphasis on Software Quality Assurance and Testing. Familiar with Functionality testing, Usage testing, Navigation testing, Compatibility testing, Unit, Integration, Functional, Regression and System testing.


Familiar with analyzing Business requirements, technical specifications.

Familiar with MANUAL and AUTOMATED testing for Web Based and Windows based applications

Familiar with working with open source tools Selenium (Selenium IDE, Selenium Web Driver), Eclipse and preparation of automation test framework.

Familiar with tracking defects using JIRA.

Familiar with Requirements Analysis, Test Preparation, Test Execution, Defect Management

Familiar with various kinds of testing like System, Integration, Functional, Regression, and User Acceptance testing of web based applications.

Familiar with creating Automated scripts.

Familiar with Waterfall, Agile/Scrum Methodologies.

Familiar with Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Logging and Tracking Defects

An open-minded individual possessing good communication, presentation & interpersonal skills with willingness to learn new technologies/sharing ideas and can work under tight schedule.

Participated in developing Web applications using ASP, HTML, VBScript, JavaScript, Visual Interdev, Home Site, IIS

Experienced in MS Excel, MS SQL Server, Oracle, RDBMS, SQL

Used SQL queries to query database

Good problem solving skills, good understanding of technical information and concepts

Working knowledge of the Microsoft suite of products, and an understanding of how to work as a tester in a corporate environment

Used Visual Source Safe extensively for version control

Good Analytical, Communication, Presentation and Writing skills

Ability to organize and manage multiple tasks in a fast-paced environment

Strong attention to detail, problem solving, and interpersonal skills

Confident working in team, or independently

Can comprehend, articulate and willing to learn and apply emerging technologies quickly

HARDWARE: IBM PC’s and compatibles


& SOFTWARE: JAVA, VB Script, ASP, Java Script, HTML, MS SQL Server

Oracle, MS Excel, MS Office, Eclipse IDE, Selenium, JIRA, Visual InterDev, VisualSource Safe


SYSTEMS: Windows NT 4.0, MS Windows 2000/XP//7


Online Quality Assurance courses in order to get a position of a QA Analyst/Tester


The courses provide testing strategies, approaches, methods and procedures to facilitate the process of testing for different kinds of testing: Functionality testing, Usage testing, Navigation testing, Compatibility testing, Unit, Integration, Functional, Regression and System testings. They provide information on how to perform manual testing, Automated testing using JAVA, Selenium and Eclipse, on how to use the User Requirement Document (URD). The courses provide familiarity with classifying the defects according to severity level, priority level; teach how to write test cases and test plans using business requirements documents and technical specifications documents

11/2000-03/2001 Global Education Network, Inc., (Allen & Company Inc.) New York, NY


As part of a team, participated in development of on-line educational courses that utilize innovative teaching and multimedia communications technologies and exploit the strengths of traditional educational techniques. GEN does this by creating learning materials in conjunction with professors from leading universities worldwide. The number of affiliations with leading universities will also continue to grow as GEN pursues alliances with the finest educational institutions. The on-line courses will allow potential students to choose the career, find out about available courses, listen to the professors’ lectures and fill out the enrollment form.

Environment: The project utilizes VB, VB Script, ASP, HTML, JavaScript validations and Oracle database.

11/99-09/00 Snickelways Interactive, New York, NY


Worked on maintenance of, the music store that sells CD and cassettes, gives customers possibility to listen to their favorite music and contact customer service, provides affiliate program for referring new customers. The project is developed using VB Script, HTML, ASP, Java Script, and MS SQL Server 7.0.

Participated in design and development of an internal project a prototype of MSDN library on-line, which allows internal workers access library’s information, organize page order, pass the skills assessment test and find out other people results. The project utilizes VB, VB Script, Java Script, ASP, HTML, MS SQL Server 7.0.

Worked on maintenance of the worldwide retail store that allows users to register on-line, find information about the TUMI store’s locations according to the states and zip codes. The tools used in the project are: VB Script, Java Script, ASP, HTML, MS SQL Server 7.0.

EDUCATION: Baruch College, New York, NY

09/95-09/99 Bachelor of Business Administration, Major: Computer Information Systems,

CIS G.P.A.: 3.5. Cumulative G.P.A.: 3.2

RELATED Object-Oriented Programming in C++ I, II Network and Telecommunications

COURSES: JAVA (Special topics in CIS) Systems Analysis and Design I, II

Oracle Relational Database Management System Database Management System I

REFERENCES: Will be furnished upon request

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