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Support Manager

North Augusta, South Carolina, United States
May 25, 2018

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Robert E. Simmons

** ********** *****

North Augusta, South Carolina 29860

C 803-***-**** H 803-***-****

System Engineering Profile

Holds a degree in Electrical and Computer Engineering from University of South Carolina. Offers 30+ years of knowledge about systems and network communications.

Has a proven record of technical knowledge and hard work providing company growth.


BlueCross BlueShield - UGT, Columbia, SC May/2015-Present

Sr. Cloud Systems Analyst

Cloud Systems Support, testing, development, trouble-shooting.

Provide Network, Linux, VMware, AIX and Windows expertise in a support role.

Ownership and Support on projects related to cloud operations.

Created, tracked and resolved defect tickets, work request tickets and break/fix tickets.

Support role for many software applications such as McAfee OAS, Microsoft SCCM, Computer Associates Harvest and many custom SQL Server applications.

AGY, Aiken, SC Apr-May/2015

Network and Systems Engineer

Network Administration and Systems Administration.

Internal and External Cloud Backup.

Documentation of Systems and Procedures. Complete Enumeration of Network, Systems and Telephony.

HAGLER SYSTEMS, Augusta, GA Sep/2014-Apr/2015

I.T. Administrator

Management of other I.T. Employees and Contractors.

Solitary support of a small company that had all the equipment and devices that a large company requires.

Worked with complete VMWare/ESXi virtualized environment that included Windows, Linux, SQL, Exchange, IIS and applications servers.

Closed one office and relocated all I.T. and Telephony functions to centralized office.

Ownership of I.T. Operations, budgeting, planning and maintenance for LAN / WAN, Telephony, Wireless, Virtualization, SANs, Servers and Workstations.

Implemented security for user accounts, developed In-Depth Anti-virus plan, mitigated risk by performing upgraded and applying patches.

Support for day to day operations including trouble-shooting, problem solving, upgrades, licensing, storage, and backups.

Support of Servers, Workstations, VMware, SQL Database Servers, Exchange Server, WAN, 40 GB LAN, Routers, Switches, Wireless, Social Media, Website, Azure Cloud Operations, RF-Scanners, Applications, Security, Backups, ERP System and Factory CIM systems.

URBN - URBAN OUTFITTERS, Inc, Trenton, SC May/2012-Sep/2014

Manager of I.T. Operations

Liaison to internal production customers and local representative of corporate I.T. Team.

Management of on-site and remote Level 3 team of 4 at two locations.

Ownership of I.T. Operations for Distribution Centers at multiple sites including Linux Servers, Windows Servers, SQL Servers, IIS Servers, PCs, Thin-Clients, large scale printing operation, RF equipment, overhead scanners to plant floor robotic conveyor and tilt-tray systems as well as normal I.T. roles of warehouse management system, support systems and networking.

Ownership of I.T. processes for an International Call Center utilizing Verint and Avaya telephony applications as well as others.

Perform remote phone and on-site tuning and trouble-shooting of servers, PC’s, LAN/WAN and wireless systems.

Perform upgrades, system swap-outs and installations. Performed patching, anti-virus scan, assisted with firewall administration and user access. Worked to reduce vulnerabilities and risks for all warehouse locations.

UNIVERSITY HEALTHCARE, Augusta, GA Nov/2008-May/2012

Systems Engineer

Support for systems programming, systems maintenance, systems/network security, risk assessments, DR planning, and project support.

Worked daily with IBM GMAS/NetAPP StorageGrid system monitoring alerts, performed upgrades, trouble-shooting storage nodes, control nodes, archive node, multiple gateway nodes and admin node with integration into Windows AD environment and IBM TSM. Weekly and monthly reporting using information from StorageGrid NMS. Performed several storage add-on upgrades, updated features (Samba upgrades), as well as new versions applied.

Perform hardware swap-outs, operating systems and application upgrades, tuning, and networking, trouble-shooting, and installations.

Provide day-to-day operational support for data storage and archival storage systems, backup systems, AIX/Unix and Linux systems.

Support for long range planning and budget for operations including storage growth, licensing, new projects, software and hardware planning.

Support to client backups involving over 300 virtual servers and 200 physical servers. Troubleshooting and management of problems involving Windows, Linux, AIX, and database backups.

Support of large enterprise class storage systems

AIX scripting of automated procedures such as mksysb, VIOS services, NIM operations and other AIX backend operations.

Management of Windows Servers and support of backend data center monitoring products.

Bridgestone Firestone, South Carolina Co. Graniteville, SC Mar/1998-Oct/2008

Systems Administrator – Technology Specialists

Instrumental in setting up manufacturing plant CIM Systems, Procedures and Department Culture in a plant startup to build the first tire within 8 months of breaking ground.

Support for systems programming, systems maintenance, systems/network security and project support.

Perform hardware swap-outs, operating systems and network upgrades, tuning, and networking, trouble-shooting, and installations.

Support to a large user base of multiple sites exceeding 900 users, 400+ workstations and 50 servers. Identify and eliminate numerous problems.

Support of IBM AS/400, Windows, Exchange, SQL, IIS, SMS, Back Office Applications and 10/100 Ethernet with 1 Gigabit backbone for Business, Shop-Floor Process Control, Development, Production and Redundant systems

Support for developing long term maintenance and support strategies and design.

Support for security auditing, incident handling, security implementation, Anti-virus implementation, user access, disaster recovery and documentation.

Support for plant systems infrastructure from plant startup through full production.

Support for immediate and long range budget planning and spending for systems operations and maintenance purposes.

Support of Corporate Microsoft Exchange E-mail server applications and production databases running on Microsoft SQL.

Support for co-op students and contractors with their tasks.

Camber Corporation, Savannah River Site, South Carolina Apr/1997 to Mar/1998

Systems Engineer

Support for systems programming, systems maintenance, and project support.

Perform hardware swap-outs, operating systems upgrades, tuning, and networking, trouble-shooting, and installations.

Support for developing system documentation, audit manuals, and generating contract deliverables on a weekly and monthly basis.

Support to a large user base of multiple sites exceeding 400 users. Identify and eliminate numerous problems.

Support of VAX and ALPHA OpenVMS systems for Shop-Floor Process Control, Development, Production and Redundant systems.

Support to Internet related projects and Web Development with heavy emphasis on video and multimedia applications.

MEDAC, Augusta, Georgia Jan/1997 - Apr/1997

Systems Manager

Support for systems programming, systems maintenance, and project support.

Support for Network strategies and long term development.

Support for developing project plan for replacing character based system with GUI interface and SQL relational database engine.

Support for IBM AIX and Windows NT servers.

Support of PC’s.

Supervisory role to others, evaluations, pay increases, work load, and approvals.

Development of Corporate standards manuals and IS Documentation.

Managed multiple contractors and the projects they work with.

INTERNATIONAL PAPER, Augusta, Georgia Feb/1994- Jan/1997

Systems Administrator

Support for systems programming, systems maintenance, and project support.

Perform hardware swap-outs, operating systems upgrades, tuning, and PC networking including LAN/WAN support, trouble-shooting, and installations.

Maintenance of Corporate standards and selection of Corporate-wide applications.

Support to a large user base of multiple sites exceeding 400 users. Identify and eliminate numerous problems.

Perform database maintenance, upgrades and tuning. Maintain and configure database structures including multi-volume PROGRESS databases as large as 50 Gigabytes.

Support of UNIX / PROGRESS database servers for an Office / Manufacturing environment.

Support of VAX and ALPHA OpenVMS systems for Shop-Floor Process Control systems.

Support to corporate Mail Server using Lotus Notes 4.0 running on Windows NT Server utilizing Multi-Processor Compaq 4500 Series Computers.

BOISE CASCADE, DeRidder, Louisiana May/1990-Feb/1994

Systems Engineer And Network Administrator

Support for development of mill-wide computer network, distributed applications, systems management / programming, network administration / programming, and application programming.

Supported and managed on-line Process Control systems.

Systems and network selection, design, installation, configuration, administration, and training of users.

Trained co-workers. Became a resource for technical knowledge for people inside and outside the company in Boise Cascade’s largest mill.

Developed site specific user manuals and on-line documentation for systems and applications.

Numerous communications projects involved selection of efficient and cost effective strategies to perform desired goals.

Task Force Leader with a group of ten co-workers with responsibility for the selection and implementation of a CIM Quality system used for Quality Control, Customer Information, Departmental Information and Communications in a production environment.

Managed Contractors performing tasks on projects.

Previously responsible for BAILEY NET-90 DCS configurations and engineering.

Promoted to Engineer II October 1992.

ASEA BROWN BOVERI, Columbus, Ohio Mar/1988 – May/1990

Field Service Engineer

Contractual Process Control duties performed at Kimberly Clark tissue mill. Worked intensively with the tissue-making process. 30% of time was spent trouble-shooting process problems.

Served as ABB’s Liaison and Customer Relations Representative to site managers for systems management, software support / modification, and automated control systems. Performed analysis and trouble-shooting for systems and process problems, data analysis / interpretation, process control tuning and system modifications.

Achieved 100% system availability and 99.4% systems control utilization.

Was recognized as the regional SPC expert. Responsible for training the Southeast Region in SPC.

UNIVERSITY OF SOUTH CAROLINA, Department of Science and Math 1987

System Operator

Full scale operational duties performed while enrolled at USC in VMS/VAX environment. Responsibilities included system security, software installation, programming and modifications for three VAX 11/780 systems. Wrote VMS User’s Manual which was mandatory publication for some university courses. Involved in network configuration for planned installation of Ethernet LAN.



Windows (NT 3.0 Beta – 2012 Server, Win3.0-Windows 8.1 (Heavy - 25+ years)

AIX 5.2.08, 5.3.x, 6.1.x (Heavy - 5 years)

Linux – Ubuntu, SUSE SLE 10, RedHat RHEL 3.x-4.7 (Heavy - 17 years)

ULTRIX 3.0 through 4.2 (Heavy - 4 years)

UNIX SVR4 (Heavy - 10 years)

c, bourne, korne shells (Heavy - 10 years)

QNX OS (Medium - 2 years)

OS/2 1.3 through 2.0 (Heavy - 1 year)

VMS / OpenVMS 2.1 through 6.2 (Heavy experience - 10 years


Cisco ASA5510, ASA5512, Ironport C170, 3000,4000 Routers, Catalyst Switches (Heavy - 17 years)

WatchGuard – Firewall XTMv V11 (Heavy – 1 year)

Dell Switches – PowerConnect N8100P Series, 8132F 10GB Fiber, Force10 (Heavy – 1 year)

Internet Technologies Website, DNS, Domain Name, SIP, VPN Tunnels

Microsoft Azure Domain Name, Office365, VPN, Website, Storage, VM (Heavy 1 Year)

Telephony – Avaya Verint, Siemens, Fonality (Medium - 13 years)

3COM Switches Layer 2 and Layer 3 Gigabit Ethernet (Heavy – 10 years)

VAX/VMS CLUSTER: Network programming, software maintenance, security, administration, end-user training, CTERM, NCP, LAT, LATCP, MOP, LAD, LADCD, DECNet Phase IV, WOLLONGONG WIN/TCP (Heavy – 10 years)

PATHWORKS 3.0 through 4.2 (Heavy 4 years)

UNIX protocols: TCP/IP, TELNET, FTP, FLOGIN, DLOGIN, RLOGIN, NFS, Samba, DNS, SSH (Heavy – 25 years)

Microsoft Protocols: ODBC, NETBEUI, DDE, LAN Manager (Heavy – 2 years)

HP/OpenView Network Analysis (Medium – 6 Years)

ETHERNET, FDDI, MPLS, FRAME RELAY including all associated equipment over fiber and copper – 1, 10, 100, 1Gig, 10Gig, 40Gig. (Heavy – 25 years)

Network Analyzers – Sniffer, TTC Network Analysis, LandShark (Heavy – 20 years)

WIFI – Cisco, Motorola and Ubiquiti (Heavy – 8 years)


Database management, maintenance, point definition, application programming, documentation, user training, layered product upgrades, client / server installations, application inter-operability. Mini and server based applications.

Microsoft SQL Server 2.0, 7.0, 7.2, 8.0, 2012 (Heavy – 15 years)

Microsoft Exchange 2000-2013 (Heavy – 13 years)

Microsoft IIS Server, Microsoft SMS Server/SCCM Server (Heavy – 10 years)

Computer Associates Harvest Librarian (Heavy - 1 year)

Hitachi Identity Manager (Light – 1 year)

IBM SmartCloud Orchestrator – SCO (Heavy – 2 years)

Nessus (Light – 1 year)

Tripwire (Light – 1 year)

PROGRESS 6.2 through 7.0 (Heavy – 4 years)

AIM System 7.0 through 7.2 (Heavy – 4 years)

PI Systems (Medium - 1 year)

INFORMIX (Medium – 4 years)

LOTUS NOTES SERVER (Medium – 6 years)

MICROSOFT OFFICE SUITE 1.0 through Office365 (Heavy – 25 years)

Backup and D.R. Suites – TSM, VEEAM, ARCServe, Backp Exec (Heavy – 23 years)



HTML, Java, MySQL, Python, PHP and various web technologies (Medium – 17 years)

MICROSOFT VISUAL BASIC 1.0 through 7.0, 2013 (Light – 12 years)

FORTRAN (Medium – 4 years)

C, Pascal, Basic, LISP, C++, C#, VB-Script (Light – 16 years)

68000 Assembler, FLEX (Light – 3 years)


ALPHA 150, 233, 275

VAX 11/780, 4000-300, 4000-106A, 4100

MICROVAX 3100, 3300



DECSYSTEMS 5400, 5500

UNISYS 6100, 6065, 6550, 5400


HP DL Series, PE Series

DELL R610, R710, 4000 Series, 6000 Series, 1300, 2000 Series, PowerEdge,Optiplex, Dimension

MACINTOSH, AMIGAS and other 68xxx based systems

SCSI, SCSI-II, SCSI-III, DSSI, UNISYS MASSCAB, IDE and EIDE based storage systems for all mass storage type devices.

IBM XSeries Systems x3550, x3650, x346, x336

IBM Power Series P6-520, P6-550, P5-P520 P5-P550, P5-P570, P4-P650, P4-P630


IBM HMC for P4

IBM HMC V7R3.5.0.1 for P5, P6 & P7

IBM NIM Server

IBM AIX/Linux Protocols SNMP, Net-SNMP, Syslog, SSH - SecureShell, sudo, AIX Scripting

IBM Systems Director 6.1.1


IBM 3510 and 3584 Tape Libraries

IBM DS8300 Disk Storage Array

IBM ESS800 Enterprise Storage Array Shark

IBM DS3400, IBM DS4300, IBM DS4100, EXP3000

IBM SVC Console 4.3

Cisco Fabric Manager 3.1

Cisco DS9509 Fiber Channel Director

Tivoli Storage Manager - TSM Server 5.4, 5.5, 6.2, TDP for Lotus Notes Domino

TSM Manager 4.x

IBM Storage Manager 9 - 10.x

NetApp/Bycast/IBM GMAS/StorageGrid v7,8 Grid Management Archival Storage System

Cybernetics Tape/Tapeless Systems 8mm, DLT, AIT2, LT0-2, LT0-3, SAN Array

DELL EQUALogics, PowerVault MD3000i, PowerVault MD 3200i

HP Storageworks SAN

UniTrends 822-Recovery


Microsoft Azure (2015)

IBM AIX Systems Administraton 2009

CISCO Configuration New Horizons, Feb 2008

Citrix Presentation Server New Horizons, Feb 2007

Hacking and Security Classes – Foundstone – Hacking Windows, Linux, Unix and Cisco.

Visual Basic Aiken Tech, 2000

Windows & Unix Security numerous classes Bridgestone / Firestone, 2000-2004

Microsoft Exchange Server 2000 & 2003 numerous classes Bridgestone / Firestone and other 2000, 2002

Windows NT 3.51 Server and Workstation, (AT&T), Apr, 1996.

Pi System Administration, (Duke Power), May, 1996.

CISCO Router Installation and Configuration, (UNISYS), January, 1995.

PROGRESS Database Administration, (PROGRESS), October, 1994.

C Programming, (AT&T), June, 1995.

UNIX System Administration, (AT&T), May, 1995.

AIM (several classes with Biles and Associates)

Numerous classes with Digital Equipment Corporation relating to VMS and Ultrix.

Contact this candidate