Customer Service Office
Resume:
Vanessa Hinojosa
***** ******** ***** ** ***** Texas 77571
832-***-**** *********@*****.***
To whom it may concern:
Your position indicates requirements that closely match my background. I have enclosed my resume to provide a summary of my qualifications and background for your review.
Throughout my career, I have maintained the highest performance standards of administrative functions.
Qualifications I offer include the following:
Successful track record.
Strong background in all aspects of secretarial duties.
Demonstrated capacity to develop and maintain comprehensive administrative processes that improve the efficiency of the day - to - day operations.
With excellent organizational and communication skills, an outstanding work ethic, and the ability to work well with both team-oriented and self-directed environments I would welcome an opportunity to meet with you to discuss my qualifications.
Thank you for your time and consideration
Sincerely,
Vanessa Hinojosa
Vanessa Hinojosa
11026 Mesquite Drive
La Porte Texas 77571
Phone 832-***-****
*********@*****.***
OBJECTIVE:
Willing to work in a dynamic, challenging and growth-oriented company that allows me to utilize my knowledge and experience to contribute for the growth of the organization.
PROFESSIONAL EXPERIENCE:
Inspection Specialist- Head of Inspection Department
Harris County Housing Authority 2015-Present
Schedule inspections and follow-up inspections in accordance with HCHA’s Administrative Plan and Housing Quality Standards (HQS) inspection protocols
Coordinate inspection dates and times with owner/client availability
Send and respond to correspondence from owners and clients
Review all new-move packets for completeness and accuracy
Advise owners on how to correct deficiencies
Perform rent-reasonable evaluations
Coordinate inspections with other housing authorities as needed
Maintain and update inspection records
Process rental increase requests
Oversee inspectors and ensure they are meeting the requirements of the HCV Program
Respond to client inquiries and phone calls
Ensure all HQS inspections are met prior to initiating a housing contract
Perform HQS inspections to damaged/emergency/supervisory claims as required
Perform related duties as necessary to ensure the efficient and timely operation of the Inspection Department
Rent Reasonableness Specialist –Inspections Department
Harris County Housing Authority 2010-2011
Determine rent amount for initial inspections, ensure that a fair rent is paid for each unit
Create initial inspections, negotiate rent amount and schedule units for inspection
Process rental increase requests
Perform secretarial work, such as manipulating spread sheets, returning clients/land lords phone calls for any questions in regards inspections or rent amounts
Lab – Assistant I – Instructional Technology Learning Center 2007-2010
Houston Community College
Performing responsible and complex secretarial and administrative assistance duties
Maintaining and tract inventory of equipment used within the department
Responsible for receiving and distributing office supplies within the department.
Provide assistance to Spanish speaking students as needed
Answer and screening multiple incoming calls
Complete Payroll for the working team
Office Coordinator – Houston Community College 2006-2007
Assist faculty and staff with office computer work.
Student activity event coordinator
Perform secretarial work such as, spread sheet manipulation, power point presentation and document preparation.
EDUCATION:
Houston Community College- Associates Degree in Science 2006- 2008
Stephen F Austin High School- High School Diploma 2002-2006
COMPUTER / OFFICE SKILLS:
Microsoft Word, Excel, Power Point, Access, Publisher and other Windows based programs.
ADDITIONAL EXPERIENCE:
Strong communication skills
Excellent organizational skills
Excellent customer service
Bilingual – English and Spanish
Team player, dependable and focused producing quality work.
REFERENCES:
Currently working, available upon request.
Contact this candidate