Manager Support
Resume:
MICHAEL P. MIEHLE
Doylestown, PA *****
**********@***.***
Summary
An Information Systems Professional with comprehensive experience in Telecom billing systems analysis and application development in COBOL, DB2, and MVS Batch operating systems in a mainframe environment. Skilled in all aspects of project management. In-depth knowledge of IBM Content Manager OnDemand (CMOD) support, and administration. Proficient with HP Exstream Dialogue for document creation. Possesses strong problem solving, and analytical skills.
TECHNICAL SUMMARY
Hardware: IBM System 390, IBM PC’s and compatibles
Software: IBM Content Manager OnDemand v7, v8.5, v9.5, z/OS, AFP (Advanced Function Printing), PDF, UNIX, DB2, Oracle, File-Aid, CA7, VSAM, IMS, Syncsort, NDM, XMIT, Comparex, MS Excel, MS Access, MS Word, MS PowerPoint, Visio, Lotus Notes, HP Exstream Dialogue, GIT, Eclipse, Onestash, LINUX, Endevor, Changeman.
Languages: COBOL, SQL, JCL, JAVA, REXX, LINUX
PROFESSIONAL EXPERIENCE
Verizon Wireless, Warren, NJ 2000-2017
Senior Systems Engineer, IT Billing & Rating Department
Developed, maintained, and provided support of mainframe Billing applications using HP Exstream Dialogue for creation of the customer bill statements and over 100 letter types in AFP format. Coded and maintained COBOL/DB2 programs as well as assisted in the migration to a Linux processing environment. Worked with internal and external clients on requirements, system testing, UAT, and coordinated change controls for monthly release software turnover.
IBM Content Manager OnDemand (CMOD) v9.5 Applications Administrator – responsible for system development including creation of folders, applications, app-groups, storage sets and server printers as well as maintenance, upgrades, error correction and support, document loads, and some user access. Responsible for the integrity of 17 years storage of over 105 Million customer monthly bills and letters across 3 data centers; over 40 Terabytes of DASD and 200 TB of Tape storage using OAM. Also responsible for running queries, defining indexes, document retrievals, and reprint processing.
Led the Operations Support – track issues, assigned resources, trained junior team members, approved code changes, and promoted code to production. Interviewed, and managed 2 consultants for the team.
Expert in AFP structured fields, indexing, and Tag Logical Elements (TLEs).
Familiar with OAM (Object Access Method) and setting management classes for retention of stored objects.
Setup OnDemand folders and loaded PDF documents from legacy Telecom companies into CMOD archive.
Interviewed candidates to work as contractors to support development projects.
Created program to extract customer bills and format them for Collections Debt Sale. This process saves the company more than $24 Million annually. Modified same process to use for Legal Dept. extracts which saves hundreds of hours and eliminates manual efforts. Debt sales are quarterly. Legal requests periodic. The idea was mine and all coding was performed by me.
Managed the OnDemand migration to version 7 including migrating indexes, environment setup, testing, and issue resolution. Worked closely with IBM migration team, developers, and support teams. IBM said it was one of the fastest and most organized migrations they had participated in.
DOJO – an immersion center where dedicated product teams go to for a 6 week engagement to accelerate the adoption of modern engineering practices. We converted the Debt Sale process to JAVA using Eclipse.
ADDITIONAL RELEVANT EXPERIENCE
DMR Consulting Group Inc., Edison, NJ
Senior Consultant
Verizon Wireless (formerly Bell Atlantic Mobile), Branchburg, NJ 1998-2000
Designed and coded UIM application programs in COBOL and DB2 that interfaced with OnDemand to allow for archival and retrieval of customer bills in AFP format.
MICHAEL P. MIEHLE **********@***.*** Page 2
Created programs using OnDemand APIs to establish a customer bill reprints process that retrieved bill statements, added a cover page, and transmitted to the print vendor. The Reprint process drives all customer reprints.
Used Custom Statement Formatter (CSF) to design customer bill statements.
Implemented High Performance Compression which produced an 8:1 DASD savings.
Designed and implemented collection and security exits, and tested object expiration using OSMC.
Bell Atlantic, Philadelphia, PA
Led the design and delivery of monthly billing system changes using COBOL and DB2.
Analyzed and tested code changes for Y2K compliance, ensuring system integrity.
Converted billing applications to LE COBOL (Language Environment) and improved system operations.
Improved an online area code and exchange management system and added threshold warning alerts.
Computer Horizons Consulting, Inc., Mountain Lakes, NJ
Consultant
AT&T, Somerset, NJ
Team Lead of the release testing team for the Residential Marketing Management System (RMMS). Responsibilities included assessing client needs, developing action plans, delegating team assignments to complete goals, testing program changes prior to production installation, maintaining testing libraries and platforms, reviewing test plans and results and tracking Production Change Requests (PCRs).
Created database using MS-Access for tracking all PCRs
Assisted in the revision of software development processes which resulted in faster delivery and greater client satisfaction.
Bell Atlantic Corporation, Philadelphia, PA (now Verizon)
Systems Analyst, IT Network Department
Worked on the Signaling Engineering & Administration System (SEAS), a BELLCORE product, handling network operations and maintenance support of a Signaling System 7 (SS7) switching network.
Monitored network traffic and circuits (SCPs – Signal Control Points, and STPs – Signal Transfer Points) using NetView and IMS systems.
Coordinated system availability, resized databases, and tested and installed software releases.
Programmer Analyst, IT Quality Assurance Worked on Special Projects/Quality Assurance Testing team.
Performed independent assurance tests on billing system programs for several long distance clients.
Developed a standard test environment for end-to-end integration testing of all monthly release projects.
Programmer Analyst, IT Billing Division
Analyzed, designed, coded, and tested COBOL programs for the CRIS Billing Department. Responsible for daily completion of billing production jobs.
Served as a liaison for Bell Atlantic to MCI, U.S. Sprint, AT&T and other long-distance carriers.
Implemented data compression techniques into regional billing stream processes which reduced daily cycle time by six hours. Developed the implementation strategy and installed the new code for which I received a Departmental Achievement Award.
EDUCATION
Bachelor of Science, Computer Science, VILLANOVA UNIVERSITY, Villanova, PA
CONTINUING EDUCATION
Client/Server Architecture Presentation Advantage Exstream Dialogue
UNIX programming Advanced Testing Topics Java Programming
DB2 Programming for z/OS Intro to Amazon Web Services (AWS) Agile Project Management
Eagle Scout
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