Technical Support Specialist

Ryan Soule

****.*******@*****.*** 207-***-**** **2 New County Road Saco, Maine 04072

Strong Troubleshooting and Computer Skills with Active Experience

Technical Skills

Operating Systems Networking Troubleshooting Software Support Security Virtualization

Education

CompTIA Network+ Certified: 2018

CompTIA A+ Certified: 2015

Kaplan University, South Portland, ME: 2014

Bachelor’s Degree in Business Administration

Skills and Qualifications

Daily experience with troubleshooting PCs and Networks at current job

Highly proficient technical skills with software programs, strong analytical skills

Able to balance workload to meet deadlines and willing to travel if necessary

Built and configured multiple PCs as well as several virtual machines

Experienced with training new employees in company policies and providing technical support

Skilled at using troubleshooting to find alternative ways to solve difficult problems that need immediate attention

Quick to adapt to new environments and challenges

Expert level experience using all office equipment

Well organized and able to handle pressure

Experience

The Scan Group, Yarmouth, ME: Technical Support Specialist: 2015-Present

Providing technical support for installs, upgrades, software issues and Networking

Using Help Desk software and in house wiki to provide detailed support ticket information and updates

Carrying the emergency support phone as part of rotating on call coverage

Working with clients and technicians to support software as needed

FedEx Office, Portland, ME: Center Production Coordinator: 2012-2015

Provided customer support solutions via phone and in person

Daily use of Microsoft Office, Outlook and Adobe Creative Cloud

Completed opening and closing duties as required on a weekly basis

Worked multiple areas simultaneously while meeting project deadlines

Best Buy, Biddeford, ME: Digital Technology Specialist: 2011-2012 (closed store)

Sold Computers, tablets, e-readers and necessary peripherals while also providing technical expertise

Achieved top rank for sales of MiFi devices May 2011

Acquired new clientele for the company, established credit cards, troubleshooting for multiple departments

Helped customers with pre and post-sale tech support questions

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