Sales Customer Service
Resume:
Kevin C. Emch *** David Drive
Evergreen, CO *****
*****@*********.***
PROFESSIONAL PROFILE:
Multi-dimensional and hand-on IT professional providing leadership, vision, and creativity with skill managing business growth.
Proven ability to utilize appropriate technology and business know-how to create cost-effective enterprise solutions on time to our customer base.
A leader/mentor who has guided teams through two corporate acquisitions, corporate relocations, and throughout the corporate life cycle.
Motivated, optimistic, imaginative, and hard-working self-starter with exceptional multi-tasking ability.
A problem-solver with an ability to resolve issues, provide for system enhancements, define business processes for improvement, define, design, develop, and implement automated solutions, as well as find solutions to difficult problems.
AREAS OF EXPERTISE:
Building Custom BSS, OSS, ERP
Solutions
Ability to Evolve with the
Business and Marketplace
Project, Risk, and Change
Management
Team Building and Development
Skilled Linux, SQL, HTML, PHP,
MySQL, Javascript Developer
Crisis Planning and Management
Creating Cloud Based Solutions
Mergers/Business Integration
Process and Procedure Design
Installation, Implementation, and
Training
Business Intelligence and Pricing
Testing and Quality Assurance
Support and Administration of
Complex Business Systems
Strategic Planning and Budgeting
Cost Benefit Analysis
RFI/RFP Preparation/ Response
Assessment
Contract Negotiation
Customer Service Orientated
Productivity Improvement
PROFESSIONAL EXPERIENCE:
August 2014 to Present Vice President of Billing & Routing Product Solutions, Sansay, Inc., San Diego, CA
Successfully executed the installation of advanced billing, reporting and routing products for Sansay's customers.
Established the functional strategies for integrating the processing and control systems of DataBill DIRECT to build a homogeneous telecommunications switching, pricing, business intelligence, and financial management platform for Sansay, Inc.
Developed sales and marketing plans, provided sales engineering support, design and implement all billing and routing products during client sales process.
Created and maintain development standards around source control, testing, code review, and continuous integration for both applications and infrastructure.
Built a framework and tools to enable consistent delivery of applications and infrastructure across multiple cloud platforms in an automated and repeatable manner.
Developed and re-engineered multiple systems that fueled improvements to productivity, efficiency, uptime and accuracy of the systems business operations. Developed code, system design and test/QA plans for all billing and routing solutions as well as coordinating the implementation. May 2003 to August 2014 Owner / President, DataBill DIRECT, Evergreen, CO
Planned and directed all functions of the company. Deployed resources to achieve the business objectives.
Designed the products, wrote the software, launched the company, and built a customer focused organization that provides a full suite of hosted software solutions including customer relationship management, accounting, billing, least cost pricing system, retail pricing optimization, fraud detection, and business intelligence for the telecommunications industry.
Produced and maintained a business that required database and processing expertise, demanding absolute accuracy in call traffic routing, invoicing, business intelligence, and data reconciliation within multi-terabyte data structures.
Analyzed market trends to determine areas of potential growth and product development.
Excellent organizational, presentation, and negotiation skills.
Built an environment that empowers employees, sales agents, and wholesale customers to access and input information in an intuitive and efficient manner focusing on improving automation, reducing labor and errors.
May 2003 to May 2006 Director of Information Systems, Xtension Services, Inc. Tampa, FL
Managed all aspects of invoice production including data acquisition, processing, taxation, and distribution within the telecommunications industry.
Established and integrated the functional strategies of the company utilizing business expertise to reach financial/operational goals and objectives.
Responsible for all IT hardware procurement, configuration, resource planning, and management for billing network.
Focused on using the latest technology to provide secure integration points between client systems to streamline accounting, switch provisioning, and trouble reporting processes. November 1996 to May 2003 Director of Information Systems, Univance, Englewood, CO
Responsible for a staff of up to 40 employees. Managed the IT department, Network Operations Center, Billing, and Order Processing departments.
Controlled all aspects of data creation and transmission of business intelligence data, electronic price controls, EDI, and sales support systems for retail and wholesale operations for the organization.
Directed all ERP integration, EDI, systems process flow, electronic document interaction, and customizations for the corporate entrance into the retail cellular marketplace.
Designed, built, and managed the network infrastructure for a telecommunications company that grew from $500,000 to $30 million in annual sales supporting a staff of over 600 employees and 3500 retail sales agents.
Authored strategic initiatives and operational fitness reviews for five corporate acquisition proposals resulting in the integration of two telecommunications customer bases. In each case, control of the customer base and billing data of the acquired company was complete within 15 days of contract closing.
Designed and constructed a fully functional network operations center. The NOC was built to monitor the network status, collect data, manage service level agreements, monitor system process status, and ensure disaster survivability of Univance’s VOIP, Internet, calling card, and frame relay network on a 7 X 24 basis.
Oversaw all hardware, software, and professional services selection, encompassing contract negotiations, scope of work, project management, and acceptance of work. EDUCATION:
University of Northern Colorado, Greeley, Colorado Bachelor of Arts, Political Science Minor: Business Administration Additional Coursework
University of Phoenix, Denver, Colorado completed 15 hours toward MS Information Technology University of Denver, Denver, Colorado completed 9 hours toward MS Information Technology COMPUTER SKILLS:
UNIX, LINUX, FreeBSD, AWS, MS Windows Server, MS SQL Server, MySQL, MS Access, COBOL, MS Visual Basic, Java, Javascript, PHP, ASP, SOAP, AJAX, REST, SED, AWK, TCL, SMTP, SNMP, shell scripting, pfSense firewall, Symantic firewall, HP Openview
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