Customer Service Supervisor

Leanna Dass

**** **** ******

South Plainfield, New Jersey 07080

908-***-**** l ***********@*****.***

CAREER OBJECTIVE

Resourceful graduate student interested in an entry level business oriented position. Focused on gaining the necessary skills needed to further navigate through my career objectives. SUMMARY OF QUALIFICATIONS

- Strong Analytical and Reasoning Skills

- Adept in Problem Solving

- Organizational and Clerical Knowledge

EDUCATION

Montclair State University

Master of Business Administration (MBA), with a concentration in Human Resource Management Degree Pending August 2019 Cumulative GPA: 3.8 Major GPA: 3.8

Montclair State University

Bachelor of Science in Psychology and Minors in Business and Sociology Degree Received May 2017 Cumulative GPA: 3.5 Major GPA: 3.4

EXPERIENCE

Multi Packaging Solutions-WestRock, South Plainfield, New Jersey September 2017 to present Customer Service Account Supervisor

Process all purchase orders by quoting into sales orders Collaborate with production and prepress to to build and design pharmaceutical/nutraceutical items for production Handle all Non-Compliance Reports

Use CGMP’s, SOP’s, and other mandated protocols to efficiently handle all compliances Dr. Khadija Ibeh Psychiatrist, MD, MPH, PA Edison, New Jersey Intern/Secretary October 2015 to May 2017

Conduct patient screenings and assessing patient vital signs Communicate between insurance companies and billing departments Clerical database entries and scheduling patient appointments Abided by HIPPA laws to ensure patient privacy

Pump It Up, Piscataway, NJ July 2013 to August 2014 Manager August 2015 to October 2017

Supervision of staff and maintenance of facility

Administrative and clerical work associated with information filing and database entries Provide information to clients regarding booking events Familiar with utilization of Job Boards (CareerBuilder, Indeed, Zip Recruiter, and Monster) to recruit new employees Attendant, Coordinator June 2013 to August 2015

Assists in customer experience and develops close-knit relationships to all customers Provides excellent service and amiable hospitality to all guests of facility Awarded Employee of the month January 2015 for outstanding customer service and sales Promoted to Manager in August 2015

Target, South Plainfield, NJ

Sales Representative February 2015 to September 2015 Assists in customer service and sales promotion

Operated cash registers

Promotes brand while helping consumers gain knowledge about products Conduct inventory and resources checks to ensure proper flow of merchandise ACTIVITIES AND HONORS

Dean’s List- 2016 to present

Phi Sigma Pi National Honor Fraternity- 2016 to present Relay for Life Fundraising Volunteer- December 2016 to April 2017 President of Multicultural Psychology Scholars at Montclair State University- June 2016 to June 2017 Member of Guyana Day Organization of New Jersey- 2011 to present Volunteer tutor at South Plainfield Public Library- 2011 to present Rehabilitation volunteer at AristaCare of Cedar Oaks- 2011 to 2015 ADDITIONAL SKILLS

- Scheduling -Proficiency in Microsoft Office and Quickbooks

- Customer Service -Filing/ Data Entry

- Staff Supervision/Training -Team Building and Leadership

- Employee Sourcing and Training -Public Speaking/Presentations

Contact this candidate