Test Cases Project

SHREEDEVI RAMGOPAL

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Email: **************@*****.***

Experience Summary

Overall 15+ years of experience in project management, implementation & business analysis. Understanding of the SDLC and working on various stages of the SDLC from the stage of requirement to implementation, designing technology platforms, test management, defect management, data migration, managing operations workshop, process re-engineering, & strong accounting knowledge.

During my professional tenor the role’s required taking ownership, managing and executing the following key tasks at various stages.

Business Consultancy – Study the operational process and propose solution for process optimization. Prepare the process map for the new process. Analyse the cost benefits. Prepare case study. Estimate efforts for the proposed solution.

Business Analysis for Transformational Projects– Requirements gathering, definition of business requirements for new products functionalities and system enhancement. Worked closely with Front Line Managers and Clients to present and gather requirements needed for solutions. Also have worked with business sponsor across all functional groups, IT leads & operational head to gather and document business requirement. Assess the impact and scope of changes.

Project Management – End to end ownership of project from requirement phase to implementation. Handle multiple trade & cash projects directed towards strategic business and other organizational objectives. Follow formal project governance for planning, project documentation and reporting project progress to stakeholders. Strong Stakeholder Management Skills.

Operations Management – Implement operations policies, processes and services. Review key metrics to measure work flow capacity, system efficiency and effectiveness of existing controls. Lead, direct, and manage operations workshop to ensure that the operations staffs execute service agreements as per standards. Accountable for KPI’s. Execution of regulatory / mandatory requirements and reporting. Facilitate “MIS Dashboard” forum across the Operations Group to focus on core processing and servicing performance and to minimize / eliminate exceptions. Tracking key production issues closely that has direct customer impact and taking this to closure with timely resolution.

Quality Assurance and Operational Readiness - Ensure disbursement products and solutions are delivered with high standards & SLA defined. Ensure that there are no underlying issue that would impact any day to day functioning of operations. Identify and implement solutions to improve operations process, controls and procedure.

Technical Skills:

•SDLC Methodologies : Waterfall, Agile

•Documentation tools : MS Office (Word, Excel, Power Point)

•Process Mapping tools : Visio, IBM Blue Works

Certifications: -

Trade Finance from Indian Institute of Banking Services

Career Profile:

Name of the organization

Role

From - To

United Teknical Sevices - IL

Tata Consultancy Services Ltd.

Business Consultant

Business Analyst

Project Management

May 2018

Nov ‘00 till May 2018

Employment Profile

Organization

TCS Ltd

Role

Process Expert

Period

May 16 – Till date

Location

Bangalore, India

Domain

Retail –Credit Cards (Digitalization project)

Client

Mashreq Bank

Role/Responsibility

Creating Process Maps AS-IS

Time & Motion Study

Provide Solution to the existing system constraints

Create and Maintain Product backlog, user stories

Walkthrough of the processes defined at Stakeholder’s workshop

Review test scenario’s and test cases

Facilitated the technical team to build wireframe.

Organization

TCS Ltd

Role

Process Expert

Period

Nov 15 – Apr 16

Location

Dubai

Domain

Retail – CASA, Personal Loans & Credit Cards (Transformation project)

Client

Commercial Bank of Dubai

Role/Responsibility

Creating Process Maps (L0 – L4) for different customer segments

Walkthrough of the processes defined at Stakeholder’s workshop

Created product backlog.

Facilitated the technical team to build wireframe.

Created Standard Operating Procedures.

Organization

TCS Ltd

Role

Business Consultancy and Business Analysis

Period

Jul 15 – Oct 15

Location

Mumbai

Domain

Retail – Credit Card (Transformation Project)

Client

Mashreq Bank Ltd

Role/Responsibility

Identify areas of process improvement

Prepare the Cost Benefit Analysis

To-Be Transformed process

Identify high level requirement

Priotization of requirements

Estimate the effort required to complete the requirements

Prepare the Business requirement document

Organization

TCS Ltd

Role

PMO Lead

Period

May 14 – Jun 15

Location

Mumbai

Domain

Finance

Client

Global Pharmaceutical Group

Role/Responsibility

Prepare the Revenue projections for the month

Freeze the billing timesheet & billing vitals

Consolidation of invoices

Ensure invoice accuracy & track the same until payment

Prepare Accruals and Re-class for the month

Reconcile customer invoice data with TCS

Track the Purchase Order Utilisation

Allocate-De-allocate resources

Maintain the rate change, when applicable

Producing accurate financial reports to specific deadlines

Compile key business metrics and report them to management

Analyse the financial leakage

Identify potential opportunities for process improvement

Organization

TCS e-Serve Ltd

Role

Business Analyst

Period

Mar 13 – April 14

Location

Onsite: Manchester, United Kingdom

Domain

Asset Finance

Client

Lex Auto Lease (Lloyds Banking Group)

Role/Responsibility

Preparing the scope document

Preparing the Requirement catalogue

Participate in the elicitation workshop and understand the requirements in detail

Draw the use case diagram

Prepare AS-IS and TO- BE process flow

Prepare the Business Requirement Document

Walk through of the BRD with the Business & IT stakeholders

Obtain sign-off from the stakeholders

Review the Test cases and support the testing team

Organization

TCS e-Serve Ltd

Role

Transition

Period

Apr 12 – Feb 13

Location

Mumbai

Domain

Transition

Client

Deutche Bank

Role/Responsibility

As part of the migrating support services to TCS offshore have been involved in analysing and identifying the business risk

Drafted the RISK and Compliance self-assessment

Have been involved in campus recruitment across all verticals

Organization

TCS e-Serve Ltd

Role

Business Analyst

Period

Dec 11 – Mar 12

Location

Onsite : South Africa, Johannesburg

Domain

Core Banking – Retail

Client

Standard Bank

Role/Responsibility

Analysed the technical and operational impact for business reports across various processes (tellers, enquiries, account support, administrative support, private banking, Customer service, home loan) in retail banking.

Identified risks associated to the changes.

Organization

TCS e-Serve Ltd

Role

Project Manager – User Acceptance Testing

Period

Feb 05 – Nov 11

Domain

Trade Technology

Client

Citibank N.A

Responsibilities

Analysis of system gaps/ requirement.

Facilitate walk through for requirement and solution assessment.

Prepare business requirements documentation / functional specifications.

Walk through on functional document

Preparation of project plan to track deliverables

Collaborate with Architects, developers and subject matter experts to establish the technical visions.

Ensure that the requirements are met by IT

Working with clients and partner systems for UAT preparation

Review test cases

Interfacing with UAT testers and other support team.

Interface between the business units, technology team, delivery and support team to arrive at optimal solutions.

Interact with different level’s of management globally

Initiated and ran weekly plan calls with the cross-functional team for review of risks/issues, and overall project tracking.

Support the business through implementation process

Lead multiple implementations simultaneously

Conducting post implementations review.

Provide follow-up and support to clients to ensure the successful operation of the newly implemented feature, product or service.

Assess and impose process improvements after each project completion

Organising & managing continuity of business (COB) tests at regional level

Tracking and coordinating system enhancements.

Support installation for Trade system

Organization

Citicorp / E-serve

Role

Business Analyst, Operations Manager

Period

Nov 00 to Jan 05

Location

Offshore: Mumbai

Domain

Cash Management – Commercial disbursement

Client

Citibank N.A

Role/Responsibility

Reconciliation

Managed implementation of, reconciliation of funds system, for Cash Payment. This involved:

Interfacing with stakeholders to capture requirements.

Reviewing current processes and identifying inefficiencies.

Work with requirement & development team to translate the requirement.

Interfacing with multiple groups to coordinate design and delivery.

Responsible for scheduling and staffing system installers through utilizing talent from third party vendors.

Preparation of test cases.

Test effort estimation.

Monitor test execution.

Track defects and ensure closure.

Implementation management

Work closely with third party vendors to ensure effective field communications and timely resolutions to support issues.

Provide system operational training.

Tracking and ensuring that the post implementation issues are fixed.

Monitoring the funds reconciliations and establishing the outstanding receivables. Managing tracking of customer a/cs and internal a/cs

Liaising with Correspondent Banks and their network across India for outstanding credits and reconciliation issues.

Visits to correspondent bank for business funds recovery.

Ensuring there are no outstanding greater than 90 days.

Management reporting

UAT

To prepare test scenario’s and to test the same for emergency fixes on system outages

User Acceptance Test for new enhancements for different cash management products.

Operations

To process new account creation request for various cash payment products

Liaising with the Product and Relationship managers

Processing draft purchases, cancellation of drafts for customers.

Processing liquidation of drafts for all products across India.

Liaising with external customers

Tracking of customer accounts

Managing the process & risk related audits at regional and global level

Testing for Contingency of Business

Qualification

Degree (Date)

Institute

Major and Specialization

Bachelors of Commerce

S.I.E.S College – Mumbai University

Commerce

Certification in Trade Finance

Indian Institute of Banking

Trade Finance

Pursuing PMP

Project Management Institute, USA

Project Management

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