Manager Customer Service
Resume:
To: Hiring Manager
RE: Transportation Position
I am enclosing a copy of my resume for your review in regards to the Transportation position I hold a comprehensive knowledge of transportation management I am very adept at planning and implementation of new ideas and motivation of personnel. I also have a thorough knowledge of all Laws, regulations and ordinances, as applied to transportation. My ability to handle and analyze complex problems and make sound recommendations is far above average.I have a work-ethic that is one of my greatest assets. I am dedicated to goals and strive for excellence in all endeavors I have managed large and small public transit agencies with great success..I have also managed large trucking and Warehouse operations in the chemical, lumber and food service industry, with fleets exceeding 1400 vehicles..
My accomplishments are many, and include: lowering operating costs, control of overtime, maintenance cost containment, managing very large and small driver forces and reasonable settlements of union issues. I have also developed criteria for reduction in accidents, by implementation of adequate safety training. .
I am a strong achiever and very “results” oriented. My skills in labor relations are among my achievements, along with developing strong customer service goals. I am a dedicated “people-person” and empowerment is one of the tools I use to build strong self-esteem skills for subordinates. I fully understand principles of Lean/six sigma as well. I hold a graduate College Degree.
I would enjoy discussing my capabilities further, at your convenience. Salary is very negotiable and relocation is not a problem. Extensive travel is not a problem either.
Sincerely,
John J. Myers,
P.O. Box 1858
FORNEY,TX..75126
RESUME
John J. Myers
P.O. Box 1858
Forney, TX 75126
*****.*****@*****.***
Job Objective
I am seeking a management position in the Distribution/ trucking industry. I have many productive years of experience and well above average education. Relocation is no problem and travel is acceptable as well.
Qualifications in Brief
Background and education demonstrate several years of experience in public transit, transit operations,Trucking operations,Warehouse management and maintenance, safety, labor relations,, and customer service. Well known for capabilities in reducing costs and improving operating performance.
Education
Southern Methodist University – Dallas, TX
B.A. Transportation Management (1973)
M.A. Economics (1975)
Employment History
Ben Franklin Transit - Richland,WA. October 2016 to December 2017
Chief Operations Officer .Responsible for large two-county transit system. Budget preparation, and 212 employees. Reduced operating costs by over $80,000 in first year and settled two major Union contracts. Reduced no-show levels in paratransit.
East Texas Council of Governments
Transportation Manager Kilgore, Texas march 2013--- August 2016
Responsible for all fleet operations and maintenance
Shreveport Transit System (SPORTRAN) – Shreveport, LA June 2012 – March 2013
Director of Maintenance; manage Fixed-route fleet of 49 buses and Para-transit fleet of 25 vehicles. Responsible for budget and 53 employees
Denton County Transit Authority – Denton, TX 2011 – 2012
General Manager of transit system with full responsibility for bus operations, budget, maintenance, labor contracts and Para-transit service and 117 employees
Belle Urban Transit System – Racine, WI 2010 - 2011
General Manager of system with full responsibility for bus operations, budget, maintenance, labor contracts and Para-transit service.and112 employees
Independent Transit Contractor 2006 – 2010
Prepared and presented various RFP proposals for large transit management firm. Also managed family Railcar re-building business
Dallas Area Rapid Transit 2000 – 2006
Assistant Vice President of Bus Operations responsible for workforce of 1,500+ employees, second step grievance official, operator training, central dispatch, suburban bus contractor, four bus divisions and fleet of 912 vehicles.
Reduced operating costs by 434,000 dollars in three years.
Lee County Transit – Ft. Myers, FL 1998 – 2000
General Manager of Transit System responsible for all operations, maintenance, safety, scheduling, budget, Para-transit and customer service.
Reduced operating costs by 194,000 dollars in first year.
John J. Myers
Employment Highlights
Shreveport Transit System (SPORTRAN); Shreveport, LA 06/12 – March 2013
Director of Maintenance
oResponsible for all Maintenance Functions
oBudget $2.85 Million
oWorkforce of 53 employees
o90 vehicle Department
oHave reduced costs by $191,000.00 in 6-months
oDeveloped a new PM plan
oStreamlined wash cycle for fleet
oImplemented new maintenance plan for entire Department
oReduced absenteeism by 18%
Denton County Transit Authority (First Transit Inc.); Denton, TX 11/11 to 5/12
General Manager
oResponsible for management of entire county transit system
oBudget of 6.9 million
oManaged workforce of 117+ employees
oPrepared triennial review
oPrepared operations budget
oNegotiated union contract
oSecond step grievance official
oRoute planning
oPara-transit operations
Belle Urban Transit System (First Transit Inc.); Racine, WI 12/10 to 11/11
General Manager
oOverall responsibility for operation of City Public Transit System of 47 buses
oBudget of $7.9 million
oWide decision making latitude
oDirect workforce of 100+ employees
oPrepare presentations to City Transit Board
oFinal- step union grievance official
oResponsible for Para-transit operations
oDeveloped procedures that have reduced overtime by 38% and operating costs by 11.6%
oOversight of bus maintenance and inventory levels
oDevelop grant proposals
Railcar Restoration, Inc.; Dallas, TX; Independent Transit consultant 04/06 to 12/10
Family Owned Business
oRebuild railway cars for short lines and railway museums. Also drafted and assisted in preperation
Of RFP’s for Various Transit contractors.
Dallas Area Rapid Transit; Dallas, TX 3/00 to 3/06
Assistant Vice President, Bus Operations
oFull responsibility for all personnel in bus operations
oDirected bus operation process to ensure division goals and objectives were met
oBroad latitude for decision making
oDirected a workforce of 1,352 operators, 58 field supervisors, 75 transit agents, 16 training personnel, 8 department senior managers and 112 other supervisory and dispatch personnel
oPrepared department budget of $68,000,000
oPrepared and made detailed presentations to DART Transit Board
oStep-two union grievance hearing official
oEnsured programs were in compliance with applicable Federal and State laws
oDeveloped programs and procedures that lowered overtime by $200,000
oInstituted operating methods that lowered pay to platform from 1.67 to 1.34
oReduced customer complaints against operators through new training methods
oServed on Para-transit Advisory Board
Lee County Transit; Ft. Myers, FL 10/98 to 3/00
Director and General Manager
oResponsible for overall system operations and management
oFull P&L responsibility
oBudget of 15.8 million
oLabor relations
oMaintenance of bus fleet (115 vehicles)
o132 operators, 22 management personnel
oReduced operating costs by $414,000 in 18 months
oDeveloped programs that increased ridership by 26%
oLowered pay to platform ratio by .08%
oManaged Para-transit contractor operations
Central West Trailways, Inc.; Irving, TX 5/94 to 10/96
General Manager
oOverall regional operations, reducing operating costs by $231,00 in 18 months
oFull P&L responsibility
oBudget preparation of 3.8 million
oDeveloped fixed Para-transit routes and commuter coach services
oDispatching, fleet maintenance and procurement
oD.O.T. safety regulations and training
oLabor relations
oCustomer Service
oOperation of commuter bus lines
Additional experience
oGreyhound Lines, Senior Manager of SW driver operations(one year)
oMiller Brewing Co., Director of Transportation(six years)
O Liquid Air Corp. Manager of Transportation and Distribution (4 years)
Was Jr. College instructor for two years (night classes) teaching Transportation Management classes
References furnished on request.
Contact this candidate