Management CRM
Resume:
RAM THAKUR PMP
*** ********** **** ******** ** L*Y 5W5
C: 647-***-**** E: ***.******@*****.**
Reference: Senior Manager
Dear Hiring Manager,
I am a Canadian citizen looking for a challenging and rewarding career opportunity with your elite organization.
I have a unique skill set to offer which covers client services, project and operations management. Over all I have 20 years work experience across the globe. For past 10 years I have supported multiple infrastructure telecom projects and change implementations in different capacity. My experience combined with my passion for putting customers first, would make me a valuable asset to your organization.
I have an excellent knowledge of project and change management methodologies. Strong working experience in full Project Management Life Cycle (PMLC) based on PMBOK. I have proven experience in managing stakeholders and external vendors.
Presently managing consultants and analysts team to lead successful ERP implementations for public sector clients as per SOW. Worked with business analysts on multiple opportunities to build processes and documenting the same on internal share point site. Managed client’s health card and likelihood to recommend scorecard.
Accountable for client relationship management to ensure public sector clients receive full dedication. Demonstrated success in leading and mentoring cross-functional teams in multi-facility environments to maximize productivity. Extensive experience with data integration and application delivery.
Managed onshore and offshore team of engineers and multiple delivery stakeholders to deliver complex IT projects. Performed ongoing risk management activities to ensure appropriate risk mitigation for our biggest insurance client Co-operators insurance.
I would be pleased to have the opportunity to attend an interview to discuss how I could contribute to the success of your team. I feel confident that I would be an asset for this position. Thank you for your consideration.
Sincerely yours,
Ram Thakur
Enclosed: Resume
ram thakur pmp
Cell: 647-***-**** ***.******@*****.**
PROFILE HIGHLIGHTS
PMP and ITIL v3 certified, currently part of operational management team
Proven experience in organizational development, change and transition of organizational structures and management of staff in large matrix organisations
Solid vendor management experience
Proven ability to act as a senior leader and supervisor of staff and to re-structure and re-organize staff to maximize productivity
Proven presentational ability, and experience of presenting complex information to senior management
Extensive experience in managing data integration and application delivery projects
Proven experience of facilitating consensus, obtaining buy-in from key stakeholders and expedition of decision making processes at senior level
Solid understanding of IT project management knowledge areas to deliver within Scope, Budget, Schedule and Quality based on PMBOK
Project Management experience, inclusive of strong financial experience
Instrumental in securing client's master service agreement for $85 MM in total contract value
Demonstrated experience in delivering and executing on key projects through cross functional team
Delivery lifecycle – manage the delivery lifecycle for projects which introduce new functionality and capabilities to the organization
Stakeholder management – effectively partner and communicate with project stakeholders at all levels of the organization, and in both business and IT functions
Financial management – forecasting, budget tracking, analysis, and communication
Risk management – identification, mitigation, and communication of all project risks
Status and communication management – prepare and present project status at the working team, Director, and Executive levels
Change management – ensure efficient and timely management of necessary changes
Process management – ensure delivery best practices, and overall project health
Develop, plan, analyze, evaluate and assign priorities to deliverables and requirements
CORE SKILLS
Organizational efficiency and effectiveness
Project/Change/Operational management
Leadership and People management
Client relationship management
Data centric technology involving system integration projects
SKILLS
TOOLS
Project Management (PMO)
MS Project, Smartsheet, OpenAir, Clarity
Product/Operations Management
Pivotal, TFS, Kanban board, RingCentral, Box
Business Strategy Development/Planning
KPI, Workforce and 9 Box
E2E Test Management
Visio, Charting and MS Office
IT Outsourcing and Vendor Selection
Test Complete, UFT, docusign
Process Improvement and Quality Assurance
Salesforce, SharePoint
Partners
Cisco & Microsoft
PROFESSIONAL EXPERIENCE
Aptean – Team Manager May 2017 – Present
Planning, scheduling and managing team of business analysts based on prioritization
Leading and managing the project resources to confirm the requirements are met as per the expectations and as defined
Managing a team of 12 ERP customer solution analysts nationally in a call centre environment
Spear heading product bug fixes, incident management and funded development opportunities
Catering to public sector needs related to scoping, configuration, training, process improvements and post go live follow ups
Well verse with smart sheet, net suite, box and ring central technologies
Facilitate problem solving and collaboration to maintain healthy group dynamics
Server integration - Working on server change hosting project for migrating to AWS (amazon)
Continual evaluation and recommendation for improving development and release processes
Managed review of design, business, and system requirements along with 25% improvement in client CSAT scores
Broad technical experience including application deployment
Ability to analyze and interpret data, realigned resources to improve tickets closed by 10%
Metrics reporting and Presentation of project update/status to business stakeholders
Managed a team of developers and testers on new product development, maintenance and support
Delivering multiple ERP application to public sector clients for them to be able to process their AP/AR/T4/Utility and property tax requirements
TELUS – Project Manager Aug. 2012 – Apr. 2017
Effective in bringing all the delivery partners together for streamlining client delivery
Advanced project and change management skills
Cyber security experience liaising with security teams to fulfill client requests
Managed multiple project deliveries between $0.5-$2 MM besides operational initiatives
Represented Telus client Co-operators Insurance @ IBM data centre to achieve network diversity for 1 Gig data circuits. Engaged both Bell and Rogers for delivery of 1 Gig Off net and near net solutions to achieve network diversity. This was a multimillion dollar opportunity
Worked with Co-operators insurance network team to implement solution related to their data/voice/video conferencing/security and firewall requirements
Led cross functional onshore and offshore teams to achieve excellence in service delivery
Worked with business to confirm the tasks are completed on time by working with impacted business divisions as required per SLA
Worked with 10-15 stakeholders from different functional team (both onshore and offshore) to deliver on assigned projects
Extensive experience with data centric, system integration technology projects
Experience with infrastructure and firewall projects
Well verse in change management, implementation planning, risk management, tracking and reporting
Effectively manage stakeholder expectations related to project cost, time, and scope of deliverables
Well verse with basic data networking technologies, Cisco LAN switches, WAN, ISDN, IP, VPN, ATM, Frame Relay, Internet, security, routers, firewall and complex voice solutions
Successfully liaised with other PM’s and program managers for IT procurement
Strong risk management and financial experience
Extensive working experience with multiple vendors to accomplish deliverables
Demonstrated financial acumen for creating budgets, managing project finances, issuing POs, receiving invoices for payment
Excellent leadership skills and experience working with large project and strategic account teams
Delivered very first technology innovative solution for any Telus client - iVPN (internet over virtual private network). Worked with multiple functional teams for solution delivery process mapping
Site readiness - Engaged client data/voice and deployment teams along with Telus implementation teams to come up with final workable agreement
Worked with implementation team to confirm SDLC best practices are followed, Unit, Integration and System testing is performed at each stage of deployment
TELUS – Delivery Specialist Projects Mar. 2006 – July 2012
Managed 635 sites for customer moves and change requests nationally ensuring insurance agents have workable tools to assist their clients
Assured $2 million of revenue to TELUS by orchestrating enterprise revenue recovery project which lasted for 3 months
Worked on DND (department of national defense) & GOC (government of Canada) accounts
Championed customer requests by taking ownership for clients internetworking & data services
Analyzed and identified process bottlenecks for executive focus
Facilitated requirement gathering, Re-testing and updating test documentation, release notes, manuals
Participated in User Acceptance/Usability testing
Bell Canada – Customer Service Representative Feb. 2005 – Mar. 2006
Worked in call centre environment to serve Bell customers for their home phone, cell phone, internet and television requirements
Mastered call centre technology, provided outstanding customer service and was able to generate additional revenue thru up sale of additional Bell products
Adecco – Door to door sales & customer service jobs Jan. 2003 – Jan. 2005
PFIZER – Pharmaceutical Sales Representative Apr. 1997 – Oct. 2002
Developed detailed sales plan and approach to meet the desired revenue outcome
Implemented product life cycle management and its impact on sales growth
Arranged speaker programs and group meetings for leading doctors in assigned territory on specific products and diseases
Successfully surpassed pharmaceutical sales targets on consistent basis month over month
Managed pharmacies in assigned territories to ensure product replenishment in relation to doctor prescriptions generated based on sales campaign
Worked with healthcare community to identify and document drug patterns which resulted in safe guarding and growing sale of Pfizer products
Education and certifications
2018 – Scrum Fundamentals Certified
2015 – ITIL Change Management Certification
2011 – PMP Certification
2000 - MBA in Marketing
1996 - Master of Arts in English Literature
1994 - Bachelor of Science
Reference Available Upon Request
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