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Manager Customer Service

Killingly, Connecticut, United States
May 23, 2018

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Thaddeus W Shenk

Cell: 860-***-****



Eastern Connecticut State University, Willimantic, Connecticut Bachelor of Science in Biochemistry; May 2007

Related Work

Construction crew foreman: ABC. Danielson, CT. 2013 - present. Give crew direction and supervision while working alongside said crew. Production Supervisor: Laticrete Intl. Bethany, CT. 2010 - 2013 Managed powder blending of thinset, self leveling underlayments, pigmented grouts, and other construction materials.

Planned and scheduled production of finished goods, and procuring bulk raw materials to satisfy customer demands.

Supervised and organized personnel and ensured proper operating procedures and safety procedures are adhered to at all times.

Communicate with customer service, QC, R&D, and procurement on a constant basis to ensure exceptional customer satisfaction.

Accepted R&D supervisory duties (in addition to my own responsibilities) for three months while a new manager was hired.

Application Specialist: Research and Development, Laticrete Intl.Bethany, CT. 2007 - 2010.

Researching, and developing tile and stone installation systems. New product development; ANSII and Euro norm testing, reformulations, and cost out projects to support the senior scientist.

T utor: Tutoring and Academic Success Center, Three Rivers Community College, Norwich, CT. 2000-2006.

Biology, Chemistry, and Math; on-on-one, and in large groups. Tutored the other tutors when they gave up trying to help tutees.

Scheduled appointments for myself and other tutors. Tutored while attending TRCC on a work study grant, and hired for two more years with no grant. Teaching Assistant: Chemistry 205 (Chemistry of Life), Eastern Connecticut State University, Willimantic, CT. Fall 2005.

Provided assistance to students during labs.

Gathered lab supplies for students and give brief introduction. Graded lab reports

Teaching Assistant: Organismal Biology, Three Rivers Community College, Norwich, CT. Fall 2003.

Provided assistance to students during labs.

Staged lab supplies for students, and give brief introduction. Graded lab homework assignments, and lab reports.

Gave two three hour lectures on cellular respiration. Designed and ran a lab for cellular respiration.

Foxwoods Resort Casino, Mashantucket CT. 1998-2001. Worked in food warehouse ensuring proper product rotation, and adherence to shelf life. Filled requisitions and delivered food to internal restaurants in casino. Counted and ordered food to maintain par levels.

Assistant Manager: McDonald’s Corporation, Windsor, CT. 1991-1998. Ran restaurant ensuring maximum profitability by optimizing labor costs, food costs, and paper costs with revenue, while still ensuring superior customer satisfaction. First responder to any customer complaints providing adequate compensation using the

“customer is always right” technique.

Responsible for all aspects of operation including crew and manager scheduling, hiring and firing, training, inventory and ordering, cash accountability and deposits, early morning food deliveries, and balancing the books on a daily, monthly, and yearly bases.

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