Engineer Design
Resume:
Vanessa Lewis
Richmond, VA *****
ac5kwt@r.postjobfree.com
WORK EXPERIENCE
System Security Engineer
MyLocalFace Inc. /Veterans Administration/ February 2016 to present
Provide onsite expert operational and analytical services to the VA in support of the remediation of vulnerability scanning and analysis material weaknesses, and assist in resolving the critical weakness, as identified by the OIG FISMA and FISCAM audits.
Assist Tier 1 and Tier 2 support personnel
Assist with established scheduled maintenance tasks.
support emergency response remediation services
Provide Nessus operational and analysis support, including scanning, data assessment and analysis
Create Data Impact Analysis and Risk assessments
Maintain and manage Government owned enterprise scanning solutions hardware, the Tenable software, and scan analysis and reporting software.
Manage and maintain Government owned virtual platforms (VM), operating systems, and applications supporting enterprise scanning solutions.
Vulnerability, Database, and Open Virtual Memory System (VMS) Scanning and Analysis Services
Track Category 1 Incidents Reported to US-CERT
Implement SIEM-based Log Monitoring
Security Operations Center Analyst
Insight Global /NLogic/ /DECA-March 2015 to February 2016
Monitor, detect, analyze, investigate, report, and track security-related “events” such as signs of intrusion, compromise, misuse, and compliance
Utilize provided sensors, systems, tools to monitor networks and systems for signs of intrusion, compromise, misuse, and non-compliance
Proactively monitor and track down anomalies and non-compliant systems
Cash Flow Analyst
Bank Of America-June 2011-Dec 2011
Network Monitoring Analyst
Northrop Grumman - October 2007 to March 2015
Monitoring VOIP and Pots lines, IP circuits utilizing HP Open view.
Proactively initiate incident reports utilizing Peregrine Service Center. Interface with suppliers and support personnel to coordinate problem resolution efforts.
Managed the monitoring and repair of customer VOIP phone service, POTS lines, T1's on a MPLS network Frame Relay Circuits, Firewalls, Servers, and Applications.
Organized and hosted conference calls with various state supported agencies needed to provide incident resolution. Support Nortel 600, 1100 and 4600. Supported Cisco 2811,
Loaded and reloaded Cisco router and switch configurations as necessary using Cisco Works.
Escalated issues as necessary after the initial incident report.
Assisted with problem ticket resolution.
Generated companywide initial incident reports, incident updates and incident resolutions.
Network Monitoring Analyst
AT&T Network Engineer
Exceed-Resources - August 2006 to August 2008
Managed the monitoring and repair of customer T1's, T3's, Frame Relay, & ATM circuits on a MPLS network.
Directed all activities leading to the isolation, testing, & repair of customer circuits. Design and management of maintenance process rules for automated trouble isolation.
Initiated and developed action plans to resolve customer circuit outages.
Managed chronic trouble conditions through the detailed analysis of historical data.
Managed customer escalations for the workgroup. Notification and escalation of system outages to VP's of local service providers such as Verizon, Sprint, & SBC.
Contractor
Tek Systems - November 2005 to August 2006
WellPoint Computer Analyst
Created and managed user accounts and user sessions on the Mainframe, Active Directory, Novell, Exchange Servers and Citrix Presentation Server.
Remotely connected to customers' computers to troubleshoot, configure and/or install applications. Provided troubleshooting and repair of hardware and software on PC's and Laptops. Configured and installed VPN Certifications.
Identified and reported Network Outages to the Network Operations Center.
Provided Troubleshooting for Network connections.
Utilized Remedy and Peregrine Service
Center ticketing systems.
Lead ISP Technical Support Technician
Cavalier Telephone Company - November 2003 to November 2005
Configured email accounts, domain accounts, and web space for customers. Provided computer support and network support for 56k dial up, DSL, ADSL (Alcatel Equipment), Frame Relay, T1, VoIP and voice customers.
Configured DSL modems and routers.
Utilized a trouble ticketing system.
Dispatched repair technicians and estimated repair time. Created, updated, and maintained customer recorders in database. I
Identified system outages and escalated to the next level. Lead a team of 10 technicians.
Resolved escalated troubles.
Transport Design Engineer
Lucent Technologies - December 1998 to March 2002
Transport Design Engineer
Designed transport networking equipment.
Coordinated the specification writing process (MOP) with other engineers,
Produced job specifications and drawings
Ordered equipment
Created and updated records in the database
Created reconciled invoices for equipment and engineering costs,
Lucent Technologies - December 1998 to January 2000
Telecommunications Installer
Installed telecom equipment such as: power plants, DSLAMs, Digital Loop Carriers, Fiber Muxes, Multiplexers, Sonnet equipment, 5ESS and 1A Switching equipment in various Central Offices across the Northeast.
Provided installation services, testing and turn-up of: T1/DS1, T3/DS3, 2/4-wire circuits and 56k circuits.
Installed cable rack infrastructure in various Central Office's in Verizon's Northeast footprint.
EDUCATION
A.A.S. in Information Technology/Networking
ECPI Technical College - Richmond, VA
April 2002 to December 2003
ADDITIONAL INFORMATION
Qualifications include proven experience multi-tasking, prioritizing duties, and excellent problem-solving skills.
Have interpersonal, communication, and excellent computer skills. Display a professional demeanor at all
times and work effectively as a team player. Maintain a high level of accuracy when performing job functions.
Certifications: Net+, Sec+, CCNA, CCNA Security, ITIL v3, CEH
Clearance(Previous) Secret and (Current) MBI
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