Customer Service Professional Experience

PAMELA WILLIAMS

**** ****** ******; Dallas, Texas 75243

Phone: 4-69-494-****; Email p ******@*****.***

PROFESSIONAL EXPERIENCE

Customer Service Representative; Milwaukee Tools; Olive Branch, Mississippi; February 2017 – May 2017

● Provided telephone support for customers who had questions regarding the tools

Courier Trainee; FedEx Corporation; Garland, Texas; August 2015 – June 2016

● Completed logistics training for on-the-road deliveries and customer pickups Handler, Material Handler, International Checker; F edEx Corporation; Memphis, Tennessee; January 1995 – August 2015

● Inspected and ensured that all freight and packages were handled at a fast pace and accurately shipped internationally

● Drove different equipment to transport freight to the aircraft

● Operated snow vehicles

Clerk A; Public Defenders Office; Memphis, Tennessee; February 2003 – January 2004

● Answered calls for the 75-member staff, using the PBX System

● Scanned criminal and misdemeanor cases onto the computer

● Performed filing duties

Receipt and Control Clerk; Accounting Clerk Technician; Internal Revenue Service; Memphis, Tennessee; December 1996 – January 2004

● Batched, counted, numbered, and processed 3,600 documents per hour

● Handled transactions on TDA accounts

● Numbered miscellaneous paper documents

● Processed the Retention Register and the Small Debit/Credit Write offs Statue List

Memphis City Schools; Memphis, Tennessee; January 1995 – July 2002

● Nutritional Specialist

o Prepared breakfast and lunch for students

● Substitute Teacher

o Worked on an on-call basis at the elementary and high schools o Supervised a minimum of 25 students during each assignment P. Williams – Page 2

PROFESSIONAL EXPERIENCE (cont’d)

Production Assistant; Mercer Capital; Memphis, Tennessee; January 1995 – December 1996

● Bound reports for analysts

● Performed administrative tasks, which included: typing correspondence, filing, depositing money, shipping packages, and running errands EDUCATION

● Memphis State University; Memphis, Tennessee; 2006 o AAS in Computer Technology

● State Technical Institute; Memphis, Tennessee; 1989

● Shelby State Community College; Memphis, Tennessee; 1976

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