Engineer Support
Resume:
Personal Details
Elsies River, Cape Town
Coloured, Female
PASSPO RT Passport: Available
Marital Status: Single
Health: Excellent
Anana Africa Innovations
- February 2015 - Currently Employed
I am responsible for support activities to Companies, customers, providing customer support and technical support within my role. Delivering support to customers located globally.
Support Engineer/ Reporting Administrator
• Execute System Health Checks to ensure all customer environment are functional and nominal.
• Troubleshooting environment (systems) for Clients such as Allan Gray, Safari.com (Kenya) and Discovery Health.
• Providing feedback to clients on minor to critical breakages on their systems.
• Reporting/Analysis – Providing reports to clients on a monthly basis on the status of their service.
• Building a Genesys Architecture/Environment.
• Perform Requirements gathering for projects as part of the Business Analysis team.
• Input and write Requirement documentation.
• Execute systems testing as part of new implementations and enhancements.
• Upgrading of Java Applications.
• Signing off Client Invoices for Service requests.
• Providing customer monthly expenditure for
services rendered.
• Drafting financial Reports to clients on monthly expenditure.
• Day-to-Day Liaising with clients and maintaining customer relationships.
• Taking meeting minutes of Stakeholder meetings.
• Scheduling client meetings.
Reference: Evonne Chinsamy 071-***-**** *********@*****.*** Cool Bananas
- June 2012 - December 2012
Cool Bananas, Brackenfell Branch.
Administrator/ Reporting Administrator
• Drawing up Invoices.
• Managing the Front Store.
• Capturing Client Orders.
• Ensuring that client orders are delivered within the specified time frame.
• Filing Invoice History.
• Reporting on supplies received.
• Taking stock of back office supplies.
• Scheduling meetings and taking meeting minutes.
• Taking Stock of Inventory on hand.
• Placing Inventory Orders.
• Handling cash on hand budget.
@ ********@*****.***
Education & Qualities
Bcom Law, Undergraduate Degree
• University of the Western Cape (2015)
Matriculant
• J.G Meiring High School (2010)
Keishia Marichen Blouws
Professional Resume of:
Bachelor of Commerce in Law
Languages:
English
Afrikaans
Licence: Code 8
I am a Bcom Law graduate from the University
of the Western Cape. I graduated in the year
2015 with a major in Information Systems(IS).
I am currently employed as a software support
engineer for a period of 2 years specialising
in customer engagement. I have an ambitious
personality and a fast learner, a critical thinker and able to make decisions with good judgment. I am
very trustworthy and a very hardworking person,
one of my strong attributes is to always be punctual. I enjoy a challenge and will give my full support in any task and goals that is laid down for me.
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