Personal Details

Elsies River, Cape Town

+27-64-906-****

Coloured, Female

** ******** ****

PASSPO RT Passport: Available

Marital Status: Single

Health: Excellent

Anana Africa Innovations

- February 2015 - Currently Employed

I am responsible for support activities to Companies, customers, providing customer support and technical support within my role. Delivering support to customers located globally.

Support Engineer/ Reporting Administrator

• Execute System Health Checks to ensure all customer environment are functional and nominal.

• Troubleshooting environment (systems) for Clients such as Allan Gray, Safari.com (Kenya) and Discovery Health.

• Providing feedback to clients on minor to critical breakages on their systems.

• Reporting/Analysis – Providing reports to clients on a monthly basis on the status of their service.

• Building a Genesys Architecture/Environment.

• Perform Requirements gathering for projects as part of the Business Analysis team.

• Input and write Requirement documentation.

• Execute systems testing as part of new implementations and enhancements.

• Upgrading of Java Applications.

• Signing off Client Invoices for Service requests.

• Providing customer monthly expenditure for

services rendered.

• Drafting financial Reports to clients on monthly expenditure.

• Day-to-Day Liaising with clients and maintaining customer relationships.

• Taking meeting minutes of Stakeholder meetings.

• Scheduling client meetings.

Reference: Evonne Chinsamy 071-***-**** ac5kw1@r.postjobfree.com Cool Bananas

- June 2012 - December 2012

Cool Bananas, Brackenfell Branch.

Administrator/ Reporting Administrator

• Drawing up Invoices.

• Managing the Front Store.

• Capturing Client Orders.

• Ensuring that client orders are delivered within the specified time frame.

• Filing Invoice History.

• Reporting on supplies received.

• Taking stock of back office supplies.

• Scheduling meetings and taking meeting minutes.

• Taking Stock of Inventory on hand.

• Placing Inventory Orders.

• Handling cash on hand budget.

@ ac5kw1@r.postjobfree.com

Education & Qualities

Bcom Law, Undergraduate Degree

• University of the Western Cape (2015)

Matriculant

• J.G Meiring High School (2010)

Keishia Marichen Blouws

Professional Resume of:

Bachelor of Commerce in Law

Languages:

English

Afrikaans

Licence: Code 8

I am a Bcom Law graduate from the University

of the Western Cape. I graduated in the year

2015 with a major in Information Systems(IS).

I am currently employed as a software support

engineer for a period of 2 years specialising

in customer engagement. I have an ambitious

personality and a fast learner, a critical thinker and able to make decisions with good judgment. I am

very trustworthy and a very hardworking person,

one of my strong attributes is to always be punctual. I enjoy a challenge and will give my full support in any task and goals that is laid down for me.

Contact this candidate