John W. Daly Jr.

*** * ****** ******

Collingswood, NJ 08108

Cell Phone: 609-***-****

E-mail: ac5kvu@r.postjobfree.com

Summary of General Skills:

I am an expert Tier 1/2/3 Help Desk/support professional, Trainer and Systems Engineer/Project Manager with the management experience and skills to contribute to the IT or the Help Desk/training and education department of any small, medium or large business or firm.

Summary of Technical Skills:

Software:

Personal Productivity: Expert in personal productivity suites and programs, including those in the Microsoft family of products

Systems Engineering: MS Exchange through 365; Server and client configuration and administration, both for Macintosh and PC; remote access and security systems.

Development Tools: HTML and web-page design applications; database communications and client-server configuration (SQL, ODBC, SNA); Visual Basic, VBA and scripting; Max/MSP Digital Signal Processing software; Maple 10-13 Mathematical and Modeling software

Administrative: Project planning software including MS Project; Microsoft SCCM 2012; various accounting, CRM and business process automation packages; HEAT, Track-IT, ServiceNOW and other help desk tracking software; Altiris deployment suite; Adobe CC client administration

Litigation Support: Introspect; Concordance; Summation; LiveNote; Informatik image and document utilities; OmniPage

Miscellaneous: EPIC Medical Records system, HP POS system, Waveform analysis, audio engineering and editing, sequencing and sound synthesis software; wireless and wired network security applications.

Operating Systems: Windows XP, 7, 8.1, 10, MacOS, Android, IOS, VMWare

Network OS: Windows servers through Windows 20xx; VMWare virtualization software

Protocols: TCP/IP, DNS, DHCP, WINS; DFS, NFS; Active Directory, Fiber, RF, microwave, laser, cable

Machines: IBM/compatible PC (Compaq, HP and Dell servers and workstations, Lenovo laptops and workstations, various other brands and generic PC workstations); Macintosh (desktops, laptops, tablets); routers, switches and hubs; firewall and proxy server configuration and maintenance; iPads, Android and MS Surface tablets, VOIP

Employment Experience:

Desktop/Network Support Analyst

Contemporary Staffing Solutions – April 2018 – Present

City of Philadelphia Dept. of Public Health

Configure Microsoft Surface Pros and Desktops

Resolve data communications issues

Assist in EMR training

Troubleshoot and resolve any other issues as needed

FirstPro Inc – June 2017- April 2018

Children’s Hospital of Philadelphia - IS Support Analyst III – January 2018-April 2018

Adds, moves and changes for hospital clinical and administrative staff

Imaged desktops and laptops before deployment

Manage moves changes, new construction deployments

Decommission machines where required

Document procedures

Subaru of America - Help Desk Level 2 Analyst – June 2017 – November 2017

Provide direct user support nationally, both remotely and desk-side

Build and deploy workstations

Document all issues and their resolutions

Provide training when new policies or processes are initiated

Image laptops and desktops

Brooksource Technical Consulting– June 2016- December 2016

Thomas Jefferson Hospital and University - Deployment Technician – Client-facing

Team Lead on several projects

Deploy hardware and software as requested by various clients in hospital and university

Provide direct user support to users, including the EPIC development team

Build and configure workstations and laptops

Resource Residential– June 2013- April 2016

Systems Administrator/Support Engineer, Residential Properties and Corporate users

Team lead for network installations

Gave direct user support, both deskside and telephone, to over 600 users, local and remote

Provided direct user support to users migrated to VMWare

Build and configure workstations, laptops, personal digital devices (IPhone, IPad, Android tablets and phones)

Travel nationally to survey, specify infrastructure and build out new properties

Supported Executives and VIPs directly in corporate offices

SmartSource– May 2013-June 2013

Consulting Engineer, Target Stores - Windows 7 migration

Perform workstation upgrades (Windows 7, Office 2010)

Provided direct user support to users migrated to new/upgraded computers

Coordinate site visits to user groups

Inventory old machines, manage deskside support and training

Sullivan & Cogliano – April 2013-July 2013

Consulting Engineer, Cigna Philadelphia - Windows 7 migration

Provided direct user support to users migrated to new/upgraded computers (Windows 7, Office 2010)

Coordinate site visits to user groups

Inventory old machines, manage deskside support and training

Complete Learning Solutions – September 2012 – March 2013

Instructor

Taught network engineering and network-related customer support

Course is provided for Verizon cable and system techs by the Telecommunications Union

Curriculum leads to a certificate from various County Colleges in Network Engineering

GB Collects – August 2012-August 2013

IT Manager

Direct user support of commercial collectors, customer service agents and executives

Performed network upgrades, updates and systems design (both new and re-engineered)

Specify, configure, build, image and deploy workstations and servers

Writing and editing, including everything from network documentation to newsletters

Worked directly with vendors, support personnel and clients

Alloy Silverstein Shapiro Adams et al– February-August 2011

Help Desk Administrator

Direct user support of partners, professionals and admins

Designed and implemented network communications projects

Direct interface with vendors, support personnel and clients

Editor, Music and Musical Scales -- a Mathematical Construct; A Comprehensive Overview of the Mathematical Underpinnings of Music - Dr. George A. Articolo, Professor Emeritus, Rutgers University, 2010

Performed proofreading and editing services for textbook

Created audio and graphics files

Provided consulting services to Dr. Articolo to help migrate textbook to HTML/e-book platforms

Paladin Consulting/UNISYS, Dallas, TX. - September-November 2010

Consultant

Team lead, provided decommissioning services to U.S. Census Bureau offices

Requested by Census Bureau management to provide decommissioning services at several other sites

Intellispring Consulting, Atlanta, GA. - August 2008-November 2010

Consultant

Provided consulting services (networking and telephony services) for clients such as DHL and FedEx.

Called back for continuing services for multiple clients for over two years

Chubb Institute/Anthem Institute, Cherry Hill, NJ - November2006 - November 2008

Instructor, Computer Networking and Security (CNS)

Taught adult learners basic and advanced computer skills including A+, Net+, Microsoft Windows Server and computer forensics/data acquisition/electronic discovery

Consistent teacher rating of over 91% (as high as 97%)

Highest student retention rating in the program over entire tenure

Chosen as Teacher of the Quarter, 4th quarter 2007

Dechert LLP, Philadelphia, PA -June 2004-August 2004

Help Desk Analyst

Requested by firm CIO to return to assist Help Desk team

Support staff of over 80 attorneys, paralegals and coders with all firm software

Dechert LLP, Philadelphia, PA - April 2002 - May 2004

Analyst/Engineer/Trainer (Consulting position, Computer Methods Corporation)

Support staff of over 80 attorneys, paralegals and coders on various Litigation Support software applications

Performed data translation from Concordance, Litigator’s Notebook and Summation for import into Introspect

Performed file translation and import/export processes in word processing, database and various other application categories

Train new users on Litigation Support applications in all domestic offices (including Philadelphia, Washington DC and Manhattan)

Provide third-level support for document imaging, file conversion and general computer use

Assemble witness kits for attorneys and paralegals

Design, test and implement new custom software for process automation

Develop and document new workflow procedures

Aid in installation of new technologies, such as wide-area DFS implementations, extremely large SQL databases and Active Directory

Cittone Institute, Mt. Laurel, NJ - July 2001 - June 2002

Teacher/Technical Trainer

Instructing students in Help Desk Analyst and PC Technician/Network Engineering and MCP/MCSE courses

Excellent (94%) teacher rating

Over 80% of students on Dean’s List

Consistent 96% Student Retention rating

Gollatz, Griffin and Ewing, PC, Philadelphia, PA - February 2000 - August 2000

Systems Engineer/Project Manager Trainer (Consulting position, Computer Methods Corporation)

Built and reconfigured Windows NT 4.0/SQL 7 server and NT and Windows 98 workstation ODBC/connectivity drivers in preparation for development project

Built standard images for easy deployment of new workstations using Symantec’s Ghost

Built distribution objects using Wise Installer

Repaired existing NT domain structure, SQL database design and existing VB/SQL code

Bristol-Myers Squibb Company, Princeton and Hopewell, NJ - February 1998 - February 2000

Special Projects/Desktop Engineering (Consulting Position, Computer Methods Corporation)

Team Leader, Total Recall Project (Identified, upgraded and refurbished every BMS-owned laptop and home-based desktop computer to meet BMS standards and Y2K compliance)

Led 15-member team in deployment phase - responsible for logistics and personnel management.

Led 6-member team for software and Windows 98 configuration testing phase.

Built and maintained the MS Access database used for project tracking.

Built standard images for easy deployment of new workstations using Symantec’s Ghost

Built distribution objects using Wise Installer

Project was completed on time and under budget.

Hopewell Site Manager, PIE Project (Process Control, Instrumentation and Environmental System Y2K Remediation)

Led 3-member team for software and hardware Y2K remediation.

Coordinated and supported field engineers (both in-house and vendor) in remediation process

Upgraded some 6oo systems (~1800 items) to ensure Y2K compliance in the laboratory environment.

Project was completed on time and under budget.

Project Manager, Software Solutions/Mac-to-NT Project (Identified and deployed software on the Windows NT 4.0 platform to replace programs running on 1400 Macintoshes in the Pharmaceutical Research Institute).

Worked with department heads and members to evaluate and test new and replacement software.

Assisting deployment team in replacing existing Macs with new IBM-compatible computers running Windows NT.

Designed Software Solutions Intranet pages and file conversion matrices.

Provided support, engineering and logistical assistance to several other projects and teams throughout the PRI.

Built standard images for easy deployment of new workstations using Symantec’s Ghost

Built distribution objects using Wise Installer

Team Leader/Project Manager, Mac Upgrade Project (Upgraded ~900 Macintosh computers in the Pharmaceutical Research Institute).

Led team to identify hardware needs, order and install hardware and software upgrades.

Created and maintained MS Access database for project tracking.

Project was completed on time and under budget.

Merck & Co./Merial Limited Animal Health Research Division, Rahway/Woodbridge, NJ

September 1996 - February 1998

Network Administrator (Consulting Position, Computer Methods Corporation)

Aided user support manager in providing direct user support, desktop engineering and help desk services.

Engineered server upgrade, network design and optimization services.

Server and network administration of 15+ NT 3.51and 4.0 servers in 4 locations

Oversaw replacement of 35 existing Macintosh computers with new IBM-compatible computers running Windows for Workgroups 3.11.

Aided in the integration of the existing network into the Merial corporate network during corporate merger.

Helped in server room design and local and wide area network configuration and installation during site relocation.

Assisted in designing new software distribution processes for the Merial corporate network.

Professional Musician – 40 years – all gaps in employment and during conventional employment

Private Consulting Services – 25 years – various companies

Education and Training:

Philadelphia Community College, Philadelphia, PA: Associates Degree, Computer Science, 1974

Additional Certifications and Training:

Rutgers University, majoring in Music with a focus on Electroacoustics and electronic music; Certified A+; Certified Network+; Certified Novell Engineer (3.11 track); MCSA; Certified Macintosh Systems Engineer; Certified Macintosh Repair Level I; Certified Macintosh “Training the Trainer”; Cisco Router configuration; Bay Networks Router configuration; Bay Networks Concentrator setup and configuration; Certified Cabletron Concentrator setup and configuration; Bay Networks SNMP management; Various other sales, technology and management seminars.

Hobbies/Personal:

I have been a musician for over 50 years (a working professional for more than 45 of those years, having performed and recorded with such names as The Beach Boys, The Doobie Brothers, members of the Ike and Tina Turner Revue, The Steve Miller Band, The Eagles, Stevie Wonder’s band WonderLove, and many others); I continue to perform, compose and record on a part-time basis. I enjoy family activities, the study of theoretical physics, NFL Football and live music performances of all kinds.

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