Desktop, software, VDI, Printers, AV configuration and support.
Resume:
Dana Stewart **** Matthew Drive
Manassas Park, VA 20111
***********@*****.***
EDUCATION
State University of New York College of Buffalo
B.A. Anthropology - 1994
SKILLS
Virtual & desktop support, application support, audio visual support Polycom and AMX, software installation, HP and Xerox printer support, print queues, printer installation, Microsoft XP, 7, 10, Office 2010, 2013, O365, Azure, Server 2008, Lotus Notes, Lotus Domino, Outlook, Active Directory, networking, VOIP Cisco Phones, troubleshoot desktops, laptops, Iphones, Ipads, Aruba wireless accounts, account admin FMS, SQL support, Sybase, Powerbuilder, vendor management, remote desktop, VDI, Wyse terminals, Horizon view client 5.5 and 7.32, Vsphere, VPN Fortigate / Cisco, Ghost, Mirage, EDM Networker for file restores, Adobe account admin, Symantec Endpoint, Bit9, and Sofos.
EXPERIENCE
National Rural Electric Cooperative Finance Corporation(CFC) F ebruary 1999 - Present Dulles, VA
Operations Analyst II
CFC is a member owned, not for profit cooperative financial institution. It’s mission is to assist, represent the interests and promote rural electrification of the United States of America and territories. Desktop and Virtual desktop creation, configuration, and deployment both persistent and non Controlled and assigned desktops, app volumes via AD groups Support in conversion from Lotus notes to O365 Outlook Outlook deployment account creation and troubleshooting/support System creation and data recovery using Mirage and Ghost Project lead on corporate wide hardware refresh of 300 Dell 24” Monitors Remote troubleshooting of RVPs and staff using logmein Webex meeting setups and recordings
Setup CFC Quarterly Update webcast hardware and phone bridge Wyse clients and BYOD deployments for contractors and staff VDI creation and configuration for contractors and staff Migrate local printers to network in preparation for corporate vdi rollout Dana Stewart 703-***-**** ***********@*****.***
Administration of accounts in FMS Treasury systems Supported upgrade migration from Windows 7 to Windows 10 Work with staff and vendor to annually refresh selected printers Managed 85 network/local printers through full life cycle Annual bring your kids to work day presentation “Computer Guts” Lead Hardware deployment for CFC NY100 CFC Boston 100 laptops and projectors Configuration and issuance of cisco desktop phones Support corporate Installation of Microsoft software suite 2013 Integration of Adobe DC with Outlook, iManage and Workshare Iphone and ipad configuration and troubleshooting
Worked with Vsphere and Horizon VM client to assign and troubleshoot Systems Analyst ( February 1999- January 2015)
Trained new employees and staff on hardware and system logon and basic application overview Lotus notes deployment, account creation and troubleshooting System creation / upgrade / recovery using Ghost and Mirage Installation / account creation / troubleshooting iManage Supported upgrade conversion from NT to Windows 7
Administration of Active Directory create / unlock / reset / disable accounts EDM Networker file restores
Primary AV support for presentations from internal staff and outside vendors Skype / Polycom / AMX Primary management of hardware used on small and large events CFC Forum / IBES Responsible for Maintenance and deployment and tracking of Loaner laptops Laptop / Desktop / configuration and deployments to internal and remote staff Accucom Computer Services LLC M arch 1997 - January 1999 Syracuse, NY
Primary Helpdesk
Accucom was a computer internet service provider with 3000+ members. Responsible for account sign ups, software package creation, trade show representative, hardware sales and brand promotion, primary technical support. AWARDS / CERTIFICATIONS
BSA Eagle Scout
BSA Outstanding Commissioner
Red Bull Award
Microsoft Certified Professional
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