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Sales Engineer

Location:
Pflugerville, Texas, United States
Salary:
150000
Posted:
May 22, 2018

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Resume:

JAMES L. COOK

Pflugerville, Texas

***-******* ac5khn@r.postjobfree.com LinkedIn Profile

SENIOR SYSTEM ENGINEER

Experienced data center and enterprise professional with extensive knowledge in a broad array of complex enterprise storage, cloud-big data, and tape backup technologies and Open Source solutions. Proven leader with innovative thinking, strong interpersonal skills, and deep customer presales and design experience. Supported all aspects of sales activities and sales channels development for the company products and services. Possesses the ability to build and maintain business relationships with decision makers and influencers. Held “Secret Level” DoD clearance, Inactive.

Areas of Expertise:

System Administration Networking Analytics

Solutions Architect – enterprise All Object Storage Functions SDA/HCI

Replication Technologies Disaster Tolerance-Recovery Enterprise Backup

Open Source Containers Storage-System Implementation Big Data-Cloud

VMware-VSAN SAN, implement–Design-Troubleshoot

PROFESSIONAL EXPERIENCE

DELL EMC, Austin, Texas 2016 – Present

Senior System Engineer, SDS Presales

Pre-sales role focused on Cloud, Openstack, Software Defined Storage, HCI, and Object Storage with EMC technologies of ECS, Scale IO, and Azure Stack. Worked closely with the customer ensuring the right solution.

Architecting and Validating-designing customer focused Object Storage, Software Defined Storage, and Azure Hybrid Cloud solutions. Excellent communication and understanding of environments for customers in the Data Center design and operations within the data center for enterprise and global accounts.

Covered 8 Global Fortune 500 accounts as a presales technical engineer providing Presales communications, meetings, lunch and learns as well as hands on proof of concepts for HCI, SDS, and Object Storage

Contributed as a team member to over 100% YoY growth for SIO SDS and ECS object growth

Created customer relationships in stagnant accounts, where previous attempts had been unsuccessful

Provided hands on POC process including design, test planning, implementation, testing and results documentation and presentation to customers at all levels.

CROSSROADS SYSTEMS-StrongBox Data Solutions Austin, Texas 2015 – 2016

Lead Solutions Architect-Engineering Sales Liaison

Senior Solutions Architect for the StrongBox Product Lines. Primary technical point of contact for sales as well defining the training curriculum for the inside and outside sales associates and executive account managers.

Revamped pre-sales process to include the pre-site surveys and deployments efforts.

Drove service model changes and pricing changes to reflect current market practices and helped with marketing efforts to better define use cases and market placement in multiple market verticals.

Handled all strategic accounts presales activity as well as any escalations that may have occurred

Worked hand in hand with engineering for product refinements to customer requests as well personally training inside sales representatives on product knowledge

Managed three Presales Solution Architects

James L. Cook Page 2

EN POINTE TECHNOLOGIES Austin, Texas 2014 – 2015

Data Center Solutions Architect, Data Center-Enterprise

Served mid-market, Federal, and large enterprise organizations. Provided fulfillment services for IT hardware, software licensing, and offer a comprehensive portfolio of services as well as sales leadership for the region.

Provided for increased Data Center Solutions growth across customer verticals as well as Sales Leadership for the growing region.

Covered TOLA area as a new market opportunity for En Pointe and grew revenue

Grew market presences in the TOLA Region for En Pointe when there previously was none.

Worked exclusively with customers on object storage as the only technical object architect as well as educating customers to the benefit of object storage and cloud uses

DELL COMPUTER CORPORATION Austin, Texas 2008 - 2014

Senior Technical and Development Engineer Consultant

Pre-Sales Sustaining Engineer and Support lead for the recently introduced Dell Object Technology Platform. Drove Object Technology success in the marketplace through deep technical training and sales support.

Developed and conducted comprehensive “deep dive” technical training sessions on Object Technology for Dell worldwide sales and engineering teams.

Created all supported training for Object Technology.

Promoted cloud centric management views for customer big data requirements

Configured and deployed 95% of current Object Technology customer proof of concept systems worldwide.

Led design and sizing for the majority of Object Technology customer opportunities.

Helped drive a substantial portion of $125+M worldwide Object Technology pipeline.

Senior Storage Product Engineer Austin, Texas 2008 - 2016

Ensured quality, design, test, and documentation of Information Data Management (IDM) technologies for Dell engineering product group.

Created, organized and delivered all design material required by Sustaining Engineering.

Soft-hard call tracking - designed solutions for issues and support processes.

Created and supported vitality training programs for numerous Dell business units.

Quality oversight of corporate training content for support, services, and technical sales.

Provided in-depth training and presales help for Dell Product Group IDM opportunities.

Contributed to product design, quality, support, and training in key Dell Development meetings, ensuring key deliverables were met.

Managed OEM vendor relationships on joint development and sustaining projects.

Handled escalation process and ensure customer satisfaction as a key metric

NEVERFAIL GROUP Austin, Texas 2008 - 2008

Sales Engineer – NCSP, NCSA, NCSE, NCIE

Disaster Tolerance-Continuous Availability consultant for all Neverfail products. Provided key engineering assistance facilitating hardware and software partners supporting Neverfail solution designs to implementation.

Created and delivered customer education on Information Lifecycle Management solutions.

Developed customized technical service-product solutions for customers based on specific industry-segment requirements.

COMPAQ - HEWLETT-PACKARD Austin, Texas 2002 - 2008

Storage Consultant – HP Federal Consulting and Integration

Highly successful storage consultant for all HP Storage products (SAN-NAS-TAPE-DR) for Federal and Military agencies.

Successfully designed and implemented more than $25M worth of SAN, NAS, and Backup solutions for a variety of federal agencies.

James L. Cook Page 3

Integrated multiple HP partner hardware-software components with HP SANs developing joint, open system SAN solutions.

Created detailed designs, methodologies, and documentation for enterprise level backup and Disaster Recovery (DR) solutions for several Federal agencies.

Provided Data Migration Services to customers via HP’s data replication tool – Softek.

Supported delivery process throughout all steps of HP’s Information Lifecycle Management design and implementation, including sales and pre-sales phases.

ADDITIONAL RELEVANT EXPERIENCE

Department of Veterans Affairs, Computer Specialist

Dell Computer Corp., Engineering Technician-Analyst

International Sematech, IT Support Professional

Dell Computer Corp, Senior Technician, Technical Support Specialist- Sales Support Consultant

MILITARY EXPERIENCE

United States Army, Radar Operator, Honorable Discharge

United States Navy, Electronics Technician-Supervisor, Honorable Discharge

EDUCATION

Bachelor of Arts, Computer Systems Management, Magna cum Laude

St. Edwards University, Austin, Texas

Bachelor of Applied Arts, Science and Technology

Southwest Texas State University, San Marcos, Texas

PROFESSIONAL DEVELOPMENT

CSM SCRUM/AGILE

SAN training, Compaq Storage University, Colorado Springs

SAN training, Compaq Storage University, Houston

EMC SANs: Symmetrix Storage Arrays \ Systems, including EMC Enterprise Suite and Connectrix Switch Subsystems, EMC Storage Onsite Training

EMC, DELL, HP, Quantum, VMWare Web based training

CERTIFICATIONS

Microsoft Certified: Professional (MCP)

Database Administrator (MCDBA) Systems Engineer (MCSE)

Systems Administrator (MCSA) Professional + Internet (MCP+I)

Network Certified Independent Professional (NTCIP) A+ Certification

HP Storage AIS-ATP Working on SCRUM/Agile CSM certification (MAY-2018)

TECHNICAL EXPERTISE

Hardware: HP\Compaq\Dell Servers, HP\Dell HPC solutions, HP\Compaq\Dell NAS, Brocade Fiber Channel, HP XP Storage Arrays, HP\Compaq StorageWorks Enterprise Virtual Array, HP\Compaq Storage Works – MSA Arrays, HP Continuous Access Storage Appliance (CASA), HP 3PAR, HP Blades, Dell Compellent, Equal Logic, and MD solutions, HP\Compaq Tape, Libraries\Quantum Tape Libraries, Local (SCSI) & SAN (fiber), Hitachi Storage, EMC SAN storage, Dell EQL, PowerVault MD-NAS, Dell Compellent, Dell EMC ScaleIO, Dell EMC ECS object Storage, Quantum Lattus, DDN WOS, Caringo Object, Dell Appasure, Dell Netvault backup, NETAPP, Filers, Data Domain

James L. Cook Page 4

Software: Caringo Object Software, Scaility, Nexenta, Open Stack, Windows XP- 2012, Workstation, Professional, Server & Advanced Server, Datacenter, MCSC Clusters, WFSC Clusters, Hyper-V, Windows SQL, Exchange, MOSS, Storage-File servers, VMS, VMWare all versions, VMware, VSAN, SUN Solaris v. 4-7, HPUX, LINUX, Red Hat 6.0-9.0, Red Hat ES 3.0-5.5, HEL 6.0-6.4, Ubuntu, Zen, Legato NetWorker backup, HP Data Protector Backup, CommVault Simpana, Appasure, Symantec Netbackup and Backup Exec, Symantec Enterprise Vault, OVSAM-OVSOM Implementations for Storage Management, HP\Compaq StorageWorks (SAN) Suite, WAN Accelerators, Brocade, Cisco Fiber Channel switches, features and families

Specialties: Proficient Planning, Designing, Implementing Cloud, Big Data, Data Management, Data Protection, Disaster Recovery, Business Continuity, High Availability, Backup and Recovery, Data Archiving, Governance, Networked Attached Storage (NAS) and Storage Area Networks (SAN).



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