Xou Thao **** Calton Lane Charlotte, NC ***** ac5kg4@r.postjobfree.com 704-***-****

SUMMARY

5+ years of proficient technical support background with exceptional customer service. Critical thinker who addresses customer problems promptly and professionally. Confident in improving company by bringing efficiency, high quality service, and positive interpersonal skills. EXPERIENCE

CPI Security Systems, Inc. – Charlotte, NC

Technical Support Representative (September 2015 to Present)

Trusted to train new teammates

Troubleshoot technical user issues

Schedule, assign and route service calls

Perform alarm system downloads to confirm programming of alarm systems

Handle inquiries on company policies, procedures, contracts, and system operation

Assist field technicians with testing, signal feedback and general user account information

Efficient top performer within department; averages 900-950 monthly inbound calls while the requirement is only 750

Simmons Bedding – Charlotte, NC

(July 2010 to February 2015)

Checked tickets for mattress material precision

Maintained replacement of needles and threads

Operated sewing machine to finalize mattresses

Go Wireless – Charlotte, NC

Sales Agent (June 2009 to June 2010)

Troubleshoot customers defective electronics

Serviced activation of SIM card through different databases

Successfully carried out sales for US cellular services and products Circuit City – Charlotte, NC

(February 2006 to June 2009)

Troubleshoot and repair laptops and pc’s

Installed antivirus and other software onto laptops and pc’s

Handled customers electronic questions and complaints in timely and orderly fashion Solectron – Charlotte, NC

Machine Operator (May 2004 to February 2006)

Inspected circuit boards for defect

Operated machine to run circuit boards

Managed parts according to each new order

EDUCATION

Cornerstone Christian School, GED, 2000

SKILLS

Multitasker - Fast learner - Effective listening and learning - Complete tasks with limited supervision and instruction - Willingness to help and exert teamwork to efficiently finish tasks

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