Case Management, Victims Services, Mental Health Field, Criminal Justi

Areas of Focus: Child Protective Services Criminal Justice Mental Health Victim Services

Qualifications Profile

Dedicated, compassionate, and service-oriented professional, offering wide-ranging experience in mental health involving victim services, case management, patient care delivery, and crisis resolution. Equipped with strong experience in data analysis and collection, administrative services, and information management. Expert at providing top-quality care and services to patients of diverse backgrounds. Effective at managing and completing complex tasks within fast-paced environments and staying stay calm while under pressure. Adept at establishing and maintaining relationships with individuals of all levels through well-honed communication and interpersonal capabilities.

Areas of Expertise

Behavior and Vital Signs Monitoring

Treatment Planning and Evaluation

Group Therapy Coordination

Patient Admissions and Entry

Medical Documentation and Reporting

Needs Assessment and Resolution

Relevant Experience

Austin Neurological Clinic, Austin, TX

Medical Assistant 2017–2018

Carried out key routine administrative and clinical tasks to ensure seamless office operations

Efficiently accommodated and handled patients, while filing and updating medical records, organizing appointment schedules, and arranging hospital admissions

Rock House, Georgetown, TX

Patient Care Aide 2017

Displayed skills in recording all patient behavior, while maintaining confidentiality of sensitive information

Offered first-rate care and guidance to patients, while conducting new patient admissions, patient assessments, vital signs monitoring, and personal hygiene care delivery

Performed treatment activities and groups evaluation and implementation

Formulated innovative solutions to address and deal with various crisis of the organization

Georgetown Behavioral Health Institute, Georgetown, TX

Mental Health Technician 2015–2016

Demonstrated positive attitude in providing direct patient care involving patient assessments, personal hygiene care, and patient behavior documentation

Efficiently fulfilled numerous tasks which included crisis resolution management, treatment evaluation and implementation, and group therapy coordination

Austin Department of Public Safety, Austin, TX

Fingerprint Specialist 2014

Cultivated a team-centered relationships with colleagues

Exemplified proficiency in alpha and alpha-numeric filing through automated fingerprint identification system (AFIS) and standard office equipment

Exemplified adeptness in providing testimonials in a court of law; providing interpretation of complex instructions; and applying complex definitions and rules

Administered prompt and accurate data collection and analysis, while preparing clear and comprehensive correspondence for the department

Bartlett State Jail, Bartlett, TX

Correctional Officer 2014

Took charge of managing and monitoring all inmates’ condition within the living and recreational areas which involved examining inmates for possible contraband as well as ensuring prompt assistance to illness, trauma, or injury

Employed keen attention to detail in preparing and documenting inmate counts

Effectively handled and resolved issues a member of special teams

Earlier Position Held:

Austin Neurological Clinic, Austin, TX

Medical Record Assistant

Other Experience

Sonterra Self Storage, Jarrell, TX

Manager 2016–2017

Dollar General, Jarrell, TX

Customer Service Specialist 2010–2013

Disney World, Orlando, FL

Team Lead, Internship 2009–2010

American Legion, Jarrell, TX

Bartender 2006–2012

Beene Texture, Cedar Creek, TX

Office Manager

Education

Master of Social Work, In Progress

Walden University, Minneapolis, MN

Bachelor’s Degree in Criminal Justice, Minor in Psychology and Human Resources, 2013

University of Phoenix, Online

Associate’s Degree in Criminal Justice, 2011

University of Phoenix, Online

Professional Development

Massage Therapy Training Program, Austin School of Massage Therapy

Registered Massage Therapist, Granting Institution

Professional Affiliation

National Association of Social Workers (NASW)

Technical Acumen

Microsoft Office Suite (Excel and PowerPoint)

Adobe VitalSource Bookshelf RiverPoint Writer Sevocity CollaborateMD Paper Port

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