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IT Systems Administration & Management

Pavilion, New York, United States
May 22, 2018

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Daniel Zwierzynski

IT Systems Support & Management

***** ***** **** ****

Pavilion, NY 14525-0235

585-***-**** voice/text


Hands-on IT operations leader:

Desktop & Datacenter

Finding Ways to Save in Time & Money

Technology Instruction & Mentoring

Proactive Problem Solving


Systems Administrator

The Daily News (Johnson Newspapers Corp), Batavia, NY (Aug. 2003 – Nov. 2017) Solely Responsible for all IT hardware & software decisions and implementation, technical support, security, troubleshooting and technical training for a company of over 150 employees in 2 locations.

Training users and supporting their systems

Worked with employees to resolve support requests: desktop & laptop computers, phones & tablets.

Trained new employees on computer/OS, software and network use and on company procedures.

Worked with employees & management to determine and apply the software/features/procedures to meet their requirements and future needs.

Trained employees in the use of new systems and software, customized as to their needs.

Created online documentation to help employees resolve day to day issues.

Saving Time, Resources, and Money through workflow optimization and process improvement.

Developed an automated file-management system that completely eliminated a 2-hour daily task.

Scripted text-editor macros to pre-edit & reformat content for publication, reducing editing time from over 90 minutes to under 5 minutes.

Converted isolated file archives into an aggregated online media server with corporate-wide access.

Reduced photo archive storage requirements by 82% (-3 TB) through selective resampling & compression rules all automated saving 5 man-hours per week for every user.

Operations, support and maintenance through 3 generations of backend/datacenter systems & networks.

Planned, implemented, and maintained a Windows domain based mixed-platform infrastructure

Conceived, launched, and managed 2 brand new websites from scratch and 2 site migrations.

Managed all company file storage, email, printers, and data backup services.

Responsible for infrastructure security monitoring & antivirus/malware protection.

Devised and implemented disaster recovery plan for all server and desktop computing operations. Marketing Communications Coordinator

Genesee Community College, Batavia, NY (Aug. 2001 – Jul. 2003) Wholly responsible for all PR at this public (SUNY) institution; including staffing. Established and directed the college's new Office of Marketing Communications, including the development of: operational processes, document publishing standards, contacts databases, and championed a complete reorganization of the college web site. Analyst, Researcher, MarCom Director

W. Caslon & Company, Rochester, NY (Aug. 1997 Apr. 2000) A fast-moving tech startup that provided market forecast research for tech firms in the Fortune 500, and developed publishing & relationship marketing tools for print industry players. Built and managed EDUCATION

Bachelor of Science (B.Sci.)

Saint Bonaventure University


Active Directory

Adobe Acrobat/PDF

Adobe Creative Suite

Adobe Illustrator

Adobe InDesign

Adobe Photoshop

Android Smartphones & Tablets

Apple Pages, Numbers, Keynote

Asset Management (Hardware, Software)

Computer Security

Customer Service & Support

Data Analysis

Data Backup & Recovery

Database Management

Digital Imaging and Graphics

Disaster Preparation and Recovery


Electronics & Computer Repair

Filemaker Pro

Final Cut Pro X

Firewalls, Desktop and Network

Hardware & Software Troubleshooting

IOS Smartphones & Tablets

Linux Desktops (Mint, Ubuntu, Debian, Zorin)

Mac OS X Desktops, Xserve

Marketing Communications

Market Research

Microsoft Access

Microsoft Project

Microsoft Word Excel Powerpoint

Microsoft Office Suite

Microsoft Outlook

Networking Configuration

New Product R&D

Digital Photography

Pivot Tables

Printer and Scanners

Production Management

Remote Desktop (CITRIX, MS/Win, etc.)

Server (Win/Mac) and NAS Storage Management

Social Media

Staff Development

Switches & Routers, including wireless

Systems Drive Cloning & Imaging

Technical Copywriting

Troubleshooting and Problem Solving

Training Materials & Presentations

User Applications Training

Vendor Relationships (Licensing / Purchasing)

Virtual Desktops/Machines (VM)


Website Management

Windows 7, Vista, 8, 10, server

Windows Tablets

Daniel Zwierzynski • 585-***-**** •

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