Microsoft Office Customer Service

Dean M. Edmonds

***** *********** ******* *******, ** 20147 703-***-**** **********@*****.***

Experience

SOFTWARE SUPPORT ENGINEER/ QA TEAM LEAD / PROJECT MANAGEMENT

FIELDOFFICE SOFTWARE A START UP TIME CLOCK WEB AND MOBILE APP USING BIOMETRICS AND LOCATION SERVICES TO PREVENT CLOCK-IN FRAUD.

AUGUST 2017 – MAY 2018

Lead QA program in remote agile development environment

Write, prepare, and execute test cases according to requirements

Review project requirements and execute the proper SQA tests including regression, smoke, pre-release UAT

Manage and prioritize improvement projects

Managed bug process for the development team

Managed Release process and schedule

Accepted project/product management role in support of the Charlie version of application

Agile/scrum practiced

Actively perusing scrum master certification

Software used: (Pencil/ JIRA/ Confluence/ Windows (7, 10)/ Microsoft Office/ MAC OS/ IOS (10, 11)/ Android)

SERVER TECHNICIAN IT RENEW MARCH 2017 – AUGUST 2017

Wipe all client data from switches

Decommission and scrub out dated and legacy networking platforms

Managed Quality Assurance for decommissioning process, tens of thousands of devices

Managed inventory for decommissioning and recycling services

Software used: (Windows (XP) / Microsoft Office/ Putty)

CUSTOMER SERVICE OFFICE EXPRESS OCTOBER 2016 – MARCH 2017

First line customer support for client IT and mobile device triage

Troubleshoot laptop computer and mobile issues

Responsible for $1,000 a day revenue generation

Software used: (IOS (9,10,11)/ Android/ MAC OS (Lion, Sierra, High Sierra)/ Windows (XP, 7)/ Microsoft Office)

WAREHOUSE ASSOCIATE DIGITEK AUGUST 2013 - JANUARY 2015

Managed Quality Assurance process for orders and shipments

Managed inventory system and order accuracy

Liaised directly with customers to process inventory pick and drop off

Software used: (Windows (XP)/ Microsoft Office)

Education

NORTHERN VIRGINIA COMMUNITY COLLEGE EXPECTED GRADUATION 2019

Major: Information Technology

REFERENCES AND RECOMMENDATIONS AVAILABLE UPON REQUEST

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