PAULA E MERZWEILER

***** ***** ******, ********, ** 80602 H: 303-***-**** C: 720-***-**** ac5kc0@r.postjobfree.com

Summary

A competent and experienced project / program manager and certified scrum master, with over 17 years

experience in managing multi-disciplinary teams of varying sizes and complex programs of work. Have

built strong relationships with all stakeholders to turn designs into reality. Especially successful in management

roles that demand rigor, a high level of drive and dedication and a focus on delivering business outcomes through

the use of methodologies.

Skills

Client-Focused Project Methodologies: Risks and issues identification and tracking to mitigation

Solid knowledge of Waterfall and resolution

Agile and scrum deliveries Promotion of peer to peer training & mentoring

Iterative software development 3rd Party software installations

Vendor software management Vendor Management:

In house development Contracts Payment, Setting budgets, timelines &

Scheduling/tracking/reporting deadlines

Communication techniques Deploying 3rd Party Software

Create achievable development plans/schedules Change management Cross-functional teams

Scope/requirements definition Team building and leadership

Analysis of business problems/needs Coaching/mentoring

Critical thinking & problem solving skills Multi-tasking when needed

Performance-change and conflict management Create monitor & keep documents -base lining

Full lifecycle development New hardware & replacement installs

Quality-assurance/defect refactoring Proficient in tools: Excel, Word, PowerPoint, Out Look,

Internal and external client/customer service and Lotus Notes, MS Project, CA Agile Central, Remedy etc.

support Experience with SharePoint

Process change/improvement

Experience

Lead Project Manager/Scrum Master 04/2000 to 07/2018

IBM/CenturyLink Denver, CO

Three years' delivering moderate/complex projects implementing full agile frame-work methodologies for software

development. Define complex requirements and solutions that evolved collaborative efforts amongst 5-scrum

team(s) and 20 staff members. Produce repeatable reports and graphs for tracking capacity and velocity and

review the reports with the teams, mangers, and stakeholders to drive and demonstrate work efforts. Facilitator

for observations and discussion points. Remove impediments and obstacles daily by holding ad hoc meetings,

chat discussions, using conflict resolution techniques and escalation. Support multiple product owners by

involving and communicating risk, issues, and solutions. Gatekeeper for communication flows, ensuring that

everyone the Product Owner, the team, and various other stakeholder (s) are always up-to-speed.

Chosen by leadership to take on complex large database migrations as Program Manager and Project Manager

totaling 2 million dollars. Deliver multiple IT Initiatives new installs and re-host/upgrades. Turn key solutions

include hardware middleware and software. Deliveries held within budget, scope and deployed on time.

Complete all assigned projects within budgetary and scheduling guidelines while leading production support

personnel and working on various IT “Lights On & Production SWATS” for network provisioning applications. Led

up to 12 simultaneous small, medium, and large projects with production support and technical development

teams within IT Network (in and out of region) who work on various provisioning and activation systems.

Responsible for receiving funding approvals from 2 million to 5 million for numerous complex projects. Deliver

PMI Standards for many projects using principles and practices guidelines. Lead for purchase and time and

material agreements for proprietary software with 3rd party vendors such as Telcorida and Oracle. Eighteen

years' experience at leading gold level complex customer impacting systems in and out of region. Knowledge

base includes a wide range of technologies: Local and National Networks, hardware, software, interfaces,

business needs and working with IBM. Managers and directors recognize me for continuous work effort and

relationship building with multiple IT teams and client business units for implementation and support. Create

many unique artifacts with some of those becoming standard templates. Deliver 95% of all my projects on time

and on budget. Awards for customer recognition for great project-management talent. Expertise with software

life cycle documentation and implementation. Work in multi-city/global arena using multiple conference tools and

techniques.

Program Manager/Employment Counselor 05/1997 to 10/2000

Goodwill Thornton, CO

Provided Case Management/Social Casework to clients seeking job related Case Management/Social

Casework to clients seeking job related activities. Develop a work program for the indigent population in

partnership with Jefferson County Work Force Center. Create program brochure (s), enlist site sponsors, and

communicate to Goodwill and County Staff. Create and channel task analysis reports to Goodwill and Jefferson

County. Provide supervision to 3 professional staff and feedback on progress reports. Set up a 50-station

computer lab and implemented a computer skills training course. Award for generation revenue for Goodwill and

Jefferson County.

Director of Administration

Mile High Council on Alcoholism and Drug Abuse Denver, CO

Operate the fiscal and financial budget of $350,000.00 thousand dollars which include account payables,

receivables, and payroll. Supervise 5-6 professional and administrative staff. Coordinate and communicate to

fund raise 80 thousand dollars for the annual Women's Conference and for professional staff who earn continue

education units. Design & implement day-to-day marketing activities for the Women's Conference including:

brochures, newsletters & reports.

Education and Training

Human Services/Emphasis Non-Profit Administration

Metropolitan State University of Denver Denver, CO, United States

Education is 100% paid for by scholarships and Pell grant (s). Held 3.98 GPA and graduated in 4 years. Worked

paid positions for all 3 practicums.

Certificate: Scrum Master Certification 20142014

Scrum Alliance Denver, CO, United States

Certificant ID: 000544551 Certification Expires: 30 June 2020

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