Customer Service Professional Experience

ELISSA ESTEVEZ

**** ******* ****** ********* ** *1385 917-***-**** **************@*****.***

OBJECTIVE

To obtain a challenging position where I can maximize my customer service skills, team-oriented nature, organization and analytical skills, which will actively contribute to achieving company goals. I’m a certified phlebotomist technician with experience in the health industry. Bilingual, English and Spanish.

SKILLS

Collect blood samples

Practice proper patient identification

Label vials with patient names and dates

Expect to work with many patients varying in age and health status

Keep your phlebotomy cart or station well organized always

Venipuncture and Capillary puncture techniques

Infection control and Safety management

Utilized blood collection techniques Such as evacuated tube system, syringes, and winged set/butterflies

Scheduling appointments

Accurately filling insurance forms

Skilled in taking vital signs, height, weight and temperature

High attention to details

Keep the phlebotomy station organized and stocked always.

PROFESSIONAL EXPERIENCE

Centro Medico Latino Queens, NY

December 2017- April 2018

Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.

Prepare blood-collecting equipment, draw blood, and safety store and transport samples.

Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.

Organized all the patient examination processes.

Checked the patient’s height, weight and vitals and maintained a record of the same.

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