Customer Service Medical Assistant

SHIRLEY PRUETT

713-***-**** *******.********@*****.*** 5011 CR 868 Brazoria, Texas 77422

Objective

Experienced Prior Authorization Representative with excellent communication and customer service skills. Demonstrated by 6 years of experience in patient registration and 5 years in prior authorization.

Skills & Abilities

Understanding of Medicare and Medicaid process and managed care contract knowledge.

HIPPAA compliance and maintaining strict confidentiality.

Experience

CHI ST Luke’s Brazosport Hospital 100 medical drive Lake Jackson, Texas 77422

Managed prior authorization requests for hospital and Dr’s offices and nursing homes.

Provided accurate and appropriate information in response to customer inquiries. Communicated directly to Dr’s offices via phone and fax and email.

Verified patient data and billing information.

Education

Maric College of Medical Careers San Marcos, California

Medical Assistant

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