Customer Ensure

Cori Key

*** *. ***** ******, ******, CO 210-***-**** *********@*****.***

Objective

Secure a career opportunity utilizing my skills focused on the “Customer first” approach to ensure my interactions enhance customer satisfaction and my skills ensure business success in all key metrics. Education

BACHELOR OF ARTS IN PSYCHOLOGY DECEMBER 2016 UNIVERSITY OF TEXAS AT SAN ANTONIO

Major: Bachelor of Arts in Psychology

Multiple lectures from PHD’s throughout Texas with a targeted focus on key methodologies. Skills & Abilities

LEADERSHIP

Dedicated Hospitality Leader utilizing learnings throughout my 6-year tenure primarily focused in the Recreation sector of the Marriott Group of companies.

Leadership included oversight of entry level and tenured personnel running the full operations of the San Antonio Texas JW Marriot Water Park.

Participated in For The Kids organization as a Communications Lead in which I assisted with fundraising and recruitment.

COMMUNICATION

At the prestigious JW Marriott properties communication up, down and across the organization is a must to ensure all guests maintain the best experience possible throughout their stay.

Direct guest interactions focusing on identifying ways to enhance current stay and anticipate future needs.

Stay connected through proprietary app to by fully aware of activities across all functional groups throughout the resort to ensure guest safety and overall satisfaction.

Experience

RECREATION LEAD JW MARRIOTT APRIL 2011 - PRESENT

Participated with team identifying revenue streams in the $17 million expansion of the water park.

General administrative responsibilities including filing, archiving and scheduling.

Developed new process for employee evaluation resulting in measurable performance improvements.

Lead weekly and monthly trainings to enhance employee CPR/First aid skills.

Collaborated with cross functional teams to create a new seasonal revenue source that generated double digit increases in YOY revenue.

CENTRAL CHECKOUT SPECIALIST AND OTHER RELATED JOBS DURING SCHOOL. Charities include volunteer trip to Africa, For The Kids, Children’s Hospital and others associated with University Of Texas at San Antonio.

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