Customer Service Medical
Resume:
Paula Fox
Customer Service Representative
Crawfordsville, IN 47933
*********@*****.***
Motivated and resourceful professional with a reputation for quality, proficiency, and reliability in service-oriented
positions seeking to transition medical education and practical experience to healthcare industry.
• Proficiencies: MS Office; MS Excel; MS Word; MS PowerPoint; Typing Speed: 60 Willing to relocate to: Lebanon, IN
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Stericycle Communication Solutions - Indianapolis, IN July 2017 to August 2017
• Answered urgent/non-urgent phone calls from patients and medical professionals.
• Provide information, document interactions, or schedule appointments using predefined scripts and templates
• Deliver message content back to clients
Teacher Aide/ Assistant
Hoover School - Crawfordsville, IN
August 2009 to May 2017
• Assist the librarian with book organization and with a reading corner for 30 minutes a day.
• Help the in-class teacher in adhering to a diverse and enlightening curriculum in strict accordance with state
and federal mandates.
• Instruct and monitor students in the use of and care of equipment and materials.
• Present subject matter to students under the direction and guidance of teachers. Dietary Aide
Culver Union Hospital - Crawfordsville, IN
January 2000 to May 2002
• Prepared meals and beverages using specific procedures
• Served meals using standards to maintain sanitation and quality
• Stored stock appropriately to maintain cleanliness and prevent food spoilage
• Accurately recorded meals served and monitor temperatures of food VOLUNTEER
Ashford Ct Apt A - Crawfordsville, IN
2002 to 2002
* Crawfordsville, IN 47933 * Tel. 765-***-**** * *********@*****.***
• Cleaned assigned dining areas using appropriate procedures VOLUNTEER
The Hub in Crawfordsville, IN: I write out checks for people that need help; The Salvation Army in Crawfordsville, IN: I wrote out checks, assisted people pay their bills, gave food to people.
Education
Certificate in Medical Adminstraive Assistance
Ultimate Medical Academy - Tampa, FL
June 2016 to May 2017
Skills
Billing (Less than 1 year), Claims (Less than 1 year), CPT (Less than 1 year), Customer Service oriented
(10+ years), EHR (Less than 1 year)
Certifications/Licenses
Dilopma
This Dilopma is good for the rest of my Life.
Additional Information
• Skills: Problem solving skills, Written and verbal communications (letters, emails, presentations, face- to-face
communications), Following directions, Customer Service oriented, Trustworthy PROFESSIONAL MEDICAL SKILLS
Basic coding skills for ICD/CPT * Third Party * Medicare * Medicaid * HMO * PPO CMS1500 Claim Form * Billing * Billing Cycle * Claims Appeal Process Electronic Health Records * EHR / EMR * Greenway * Computer Information Systems HIPAA Compliance * Anatomy & Physiology * Meaningful Use * ICD-9/ICD-10 Medical Administrative Assistant * Medical Terminology * Patient Processing * Patient Registration Medical Billing * Medical Records Management * Release of Information Medical Laws & Ethics * Path Physiology for Medical Office * Principles of Management Medical Transcription * Office Accounting * MS Office / MS Word * Path Physiology for Medical Office
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