Paula Fox

Customer Service Representative

Crawfordsville, IN 47933

ac5k7u@r.postjobfree.com

765-***-****

Motivated and resourceful professional with a reputation for quality, proficiency, and reliability in service-oriented

positions seeking to transition medical education and practical experience to healthcare industry.

• Proficiencies: MS Office; MS Excel; MS Word; MS PowerPoint; Typing Speed: 60 Willing to relocate to: Lebanon, IN

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Stericycle Communication Solutions - Indianapolis, IN July 2017 to August 2017

• Answered urgent/non-urgent phone calls from patients and medical professionals.

• Provide information, document interactions, or schedule appointments using predefined scripts and templates

• Deliver message content back to clients

Teacher Aide/ Assistant

Hoover School - Crawfordsville, IN

August 2009 to May 2017

• Assist the librarian with book organization and with a reading corner for 30 minutes a day.

• Help the in-class teacher in adhering to a diverse and enlightening curriculum in strict accordance with state

and federal mandates.

• Instruct and monitor students in the use of and care of equipment and materials.

• Present subject matter to students under the direction and guidance of teachers. Dietary Aide

Culver Union Hospital - Crawfordsville, IN

January 2000 to May 2002

• Prepared meals and beverages using specific procedures

• Served meals using standards to maintain sanitation and quality

• Stored stock appropriately to maintain cleanliness and prevent food spoilage

• Accurately recorded meals served and monitor temperatures of food VOLUNTEER

Ashford Ct Apt A - Crawfordsville, IN

2002 to 2002

* Crawfordsville, IN 47933 * Tel. 765-***-**** * ac5k7u@r.postjobfree.com

• Cleaned assigned dining areas using appropriate procedures VOLUNTEER

The Hub in Crawfordsville, IN: I write out checks for people that need help; The Salvation Army in Crawfordsville, IN: I wrote out checks, assisted people pay their bills, gave food to people.

Education

Certificate in Medical Adminstraive Assistance

Ultimate Medical Academy - Tampa, FL

June 2016 to May 2017

Skills

Billing (Less than 1 year), Claims (Less than 1 year), CPT (Less than 1 year), Customer Service oriented

(10+ years), EHR (Less than 1 year)

Certifications/Licenses

Dilopma

This Dilopma is good for the rest of my Life.

Additional Information

• Skills: Problem solving skills, Written and verbal communications (letters, emails, presentations, face- to-face

communications), Following directions, Customer Service oriented, Trustworthy PROFESSIONAL MEDICAL SKILLS

Basic coding skills for ICD/CPT * Third Party * Medicare * Medicaid * HMO * PPO CMS1500 Claim Form * Billing * Billing Cycle * Claims Appeal Process Electronic Health Records * EHR / EMR * Greenway * Computer Information Systems HIPAA Compliance * Anatomy & Physiology * Meaningful Use * ICD-9/ICD-10 Medical Administrative Assistant * Medical Terminology * Patient Processing * Patient Registration Medical Billing * Medical Records Management * Release of Information Medical Laws & Ethics * Path Physiology for Medical Office * Principles of Management Medical Transcription * Office Accounting * MS Office / MS Word * Path Physiology for Medical Office