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Business Analyst & Consultant

Location:
Fort Washington, Maryland, United States
Posted:
May 24, 2018

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Andrea L. Moody

ALM Consulting Services LLC

Fort Washington, Maryland 20744

Email: ac5k7h@r.postjobfree.com CC: ac5k7h@r.postjobfree.com Voicemail: 240-***-**** Cell: 301-***-****

MANAGER BUSINESS SYSTEMS ANALYST IT CONSULTANT CERTIFIED/GERITATRIC NURSING ASSISTANT A courteous, pleasant and effective individual seeking a rewarding position offering the ability to motivate effective policies and resources in healthcare, transportation, employment, and other services within the community which I live.

Possess over twenty years of experience supporting the Intelligence Community, Local Government, and Private Sector. Held various positions within critical offices utilizing various skills in the areas of Management, Administration, Customer Service & Relations, Business Development, and Quality Assurance. COMMUNITY OUTREACH & HEALTHCARE SERVICES:

Aug. 2015 - Present PFQC Committee Member - Medstar Southern Maryland Hospital Clinton, MD July 2016 - April 2017 GNA/CNA - Genesis Bradford Oaks Nursing & Rehabilitation Clinton, MD March 2014 - September 2014 Caregiver - Spring Dell Adult Learning Center Laplata, MD June 2014 – September 2014 Greeter & Customer Relations - Department of Social Services Laplata, MD June 1992 - February 1993 Volunteer - Department of Social Services Fredericksburg, VA EDUCATION AND TRAINING:

Prince George's Community College, Largo Maryland 2000

• Associates of Applied Science in Computer Management Information Systems IT Works Learning Center, Inc., Baltimore, MD 2014

• Certified Nursing Assistant/Geriatric Nursing Assistant The Training Source, Inc., Seat Pleasant, MD 2014

• Professional Skills Training Certificate of Completion Knowlogy/Learning Tree/New Horizon/CSM, Washington, DC 2013

• Certified IBM Lotus Professional

Andrea L. Moody

ALM Consulting Services LLC

Fort Washington, Maryland 20744

Email: ac5k7h@r.postjobfree.com CC: ac5k7h@r.postjobfree.com Voicemail: 240-***-**** Cell: 301-***-****

MANAGER BUSINESS SYSTEMS ANALYST IT CONSULTANT CERTIFIED/GERITATRIC NURSING ASSISTANT PROFESSIONAL EXPERIENCE:

Security Clearance & Investigations: Clearance Reactivation/ Sponsorship Required Charles County Government LaPlata, MD

PGM/CPIS Storm Water Support Staff

January 2017 – May 2017

• Consult with Inspection Managers on business workflows and processes

• Analyze existing procedures and provided suggestions for modifications

• Prepare and refine reports, memos, and legal letters

• Provide general filing of SWMM plans and reports

• Establish directories for electronic scanned files

• Assist Front Office and Permits offices (as needed) ALM Consulting Services LLC. Waldorf, MD

Information Technology Consultant

February 2013 – Present

• Consult with Project Managers, stakeholders, vendors, support teams, and community leaders concerning business workflows and processes

• Analyze mandatory and optional requirements for pending contract service requests and projects

• Serve as an advisor responsible for demonstrating how to manage workload, personnel/ administrative issues, resolve customer inquiries, and provide status reporting

• Provide software design review and advise on infrastructure solutions (via LotusScript/Formula, Java, JavaScript, HTML, CSS, XLST, VB, XML, hardware, licenses, locations, etc..)

• Provide System Analysis, Lotus Notes Administration/Engineering, System Integration, Configuration

• Management, Customer Service, and Quality Assurance tasks

• Prepare and refine technical writing for contract proposals

• Provide Community Outreach Services for Special Programs Boards and Committees in the areas of Medical Care for Seniors and Disabled individuals

Andrea L. Moody

ALM Consulting Services LLC

Fort Washington, Maryland 20744

Email: ac5k7h@r.postjobfree.com CC: ac5k7h@r.postjobfree.com Voicemail: 240-***-**** Cell: 301-***-****

MANAGER BUSINESS SYSTEMS ANALYST IT CONSULTANT CERTIFIED/GERITATRIC NURSING ASSISTANT CBSI Global Reston, VA

Application Developer/Tier 3 Support

March 2015 – April 2016

• Developed solutions via LotusScript/Formula, Java, JavaScript, HTML, CSS, XLST, VB, and XML

• Served as Acting Teamlead responsible for managing workload, personnel/ administrative issues, resolving customer inquiries, and providing status reporting

• Provided development and Tier 3 O&M Support for Fannie Mae Mortgage Commitment application

(MCTSX)

• Provided System Analysis, Lotus Notes Administration/Engineering, System Integration, Configuration Management, Customer Service, and Quality Assurance tasks

• Established, coordinate,and review Remedy Change Management and Incident Reports for users and servers

• Served as technical expert in infrastructure, workflow, design, and policy/procedures

• Represented MCTSX in technical exchanges, requirements/board meetings, and deployments

• Briefed management on critical production issues, workload, deployments, and staffing

• Prepared status reports, assessments, meeting minutes, metrics, and research for Fannie Mae management

• Prepared contract manning table, job descriptions, staffing requirements, SOWs, and LOE assessments

• Updated system documentation, disaster recovery plan, user guides, release notes, workflows and content

• Maintained hardware/software documentation in the MCTSX and other Fannie Mae SharePoint websites

Harvey Nash Fort Belvoir, VA

Lotus Notes/Domino Developer (Temporary)

August 2012 – January 2013

• Redesigned applications via LotusScript/Formula, Java, JavaScript, SQL, JQuery, Flash, HTML/CSS

• Reengineered Java and LotusScript code and refine SQL queries for custom searches, build dynamic Outlook emails with attachments, and implement audit trials for Legal applications

• Implemented dynamic designs for the graphic layouts, navigations, workflows, and notifications using provide documents and predefined views

• Developed enhancements, provided O&M support, and tested design/workflow for JAGCorp

• Worked with Project Managers and Legal staff to defined deployment schedule and deadlines

• Gathered requirements, researched anomalies, and resolved discrepancies for modifications

• Prepared system documentation, testing instructions, user guides, and investigation notes

• Streamlined business processes, design workflow, metrics for JAGCorp applications Andrea L. Moody

ALM Consulting Services LLC

Fort Washington, Maryland 20744

Email: ac5k7h@r.postjobfree.com CC: ac5k7h@r.postjobfree.com Voicemail: 240-***-**** Cell: 301-***-****

MANAGER BUSINESS SYSTEMS ANALYST IT CONSULTANT CERTIFIED/GERITATRIC NURSING ASSISTANT Excel Technologies LLC Fairfax, VA

Senior Software Engineer – Lotus Notes/Domino Developer March 2010 – August 2012

• Developed applications via LotusScript/Formula, Java, JavaScript, CSS, HTML, and XML

• Served as Subject Matter Expert for development activities for EMS Desktop design

• Developed enhancements, test design, and provided O&M support for EMS HQ (client), Field (web), and Restricted Desktop templates

• Performed peer and unit testing of design modifications and system functionality

• Represented EMS Legacy Desktop at Review Boards, Technical Exchanges, discussions, and requirement meetings

• Managed backlog and new requirements via JIRA/Domino tracking databases, phone calls, emails, Sametime requests, and management inquiries

• Assisted ASO with posting content and documents for the dedicated SharePoint website

• Maintained detailed documentation for investigations, assessments, design changes, and test instructions in JIRA and Lotus databases

General Dynamics Chantilly, VA

Principle Software Engineer -Teamlead/Developer/IT Consultant/Helpdesk September 2002 – January 2010

Development Team Lead/Senior Web Developer - DNI (former CMS) (Sept 2002 – March 2007)

• Developed applications via LotusScript/Formula, JavaScript, CSS, HTML, and VB

• Reengineered LotusScript to resolve anomalies and implement new features for Notes client

• Reengineered JavaScript and HTML code to comply with Section 508 and INFOSEC requirements

• Managed workload for application/website development, graphic design, and special projects

• Prepared training plans, wrote performance evaluations, and mentored staff and contractors

• Provided Network Administration guidance and technical support for Domino and Unix servers

• Designed branding elements and backgrounds using Macromedia and Adobe graphic software

• Developed customized group calendars, action trackers, correspondence routing, messaging, project reporting, surveys, and other custom applications for all DNI Directorates

• Drafted and coordinated security plans, memorandum agreements, service level agreements, build reports, status report matrices, and system documentation for applications across all networks

• Gathered user, design, and security requirements for COTS/GOTS integration

• Managed inquiries and discrepancies for Congressional, Public Affairs, and Admin offices

• Provided O&M support, customized workflows, and enhanced statistical reporting

• Provided briefings, demonstrations, and hands-on training of prototypes and new technology

• Served on initial IC working group to provide SharePoint licensing and hosting for the DNI Andrea L. Moody

ALM Consulting Services LLC

Fort Washington, Maryland 20744

Email: ac5k7h@r.postjobfree.com CC: ac5k7h@r.postjobfree.com Voicemail: 240-***-**** Cell: 301-***-****

MANAGER BUSINESS SYSTEMS ANALYST IT CONSULTANT CERTIFIED/GERITATRIC NURSING ASSISTANT General Dynamics (Cont'd) Chantilly, VA

Principal Engineer/Developer- I2S Core (March 2007 – March 2008)

• Developed applications via LotusScript/Formula, HTML, XML, VB, and JavaScript

• Analyzed workflows for database design and business processes to ensure consistency

• Drafted and coordinated Security Plans, memorandums, status reports, and network diagrams

• Customized solutions for discrepancies/enhancements for Congressional and Budget systems

• Responded to trouble calls, emails, and Sametime for operational/financial applications

• Served as Technical liaison for access, server configuration, and administrative issues Principal Software Developer - DS&T DISC (March 2008 – August 2008)

• Developed applications via LotusScript/Formula, JavaScript, CSS, and HTML

• Analyzed/researched discrepancy reports to resolve anomalies and implement modifications

• Performed development, O&M support, and administration for applications and websites

• Performed new feature testing and training for deployed applications

• Prepared weekly status reports and project status tracking information

• Worked with System Integrator to define requirements and deadlines

• Responded to Remedy SRS tickets, hotline phone calls, emails, and Sametime requests

• Maintained documentation for database problems and resolution within the project tracker IT Consultant / Helpdesk Support – DCIA/ISMS (August 2008 – January 2010)

• Completed Helpdesk tasks for DCIA via Remedy, phone calls, emails, and Sametime requests

• Completed new user account setups, laptop builds, data transfers, site visits, installations (software/ hardware), and office moves

• Conducted Development and Administrative support for Lotus Notes/Domino applications

• Managed Remedy change requests for purchases, repairs and renovation/relocation projects

• Gathered requirements and coordinated approvals for projects, trouble tickets, and change requests for users and management

• Prepared monthly usage report of laptop, blackberry, and internet billing summaries

• Prepared user guides, build reports, memorandums, Statement of Work, and presentations

• Tracked laptop inventory, updated security scripts, and updated content via SharePoint Andrea L. Moody

ALM Consulting Services LLC

Fort Washington, Maryland 20744

Email: ac5k7h@r.postjobfree.com CC: ac5k7h@r.postjobfree.com Voicemail: 240-***-**** Cell: 301-***-****

MANAGER BUSINESS SYSTEMS ANALYST IT CONSULTANT CERTIFIED/GERITATRIC NURSING ASSISTANT American Management Systems Fairfax, VA

Systems Analyst - Lotus Notes Developer

October 2001 – September 2002

• Developed applications via LotusScript/Formula and HTML

• Developed enhancements/graphics, test design, and provided O&M support for applications

• Gathered system requirements and implemented design changes for the cable system

• Customized form for daily watch list and situational binder reporting

• Provided on call technical support(Tier 1-2)to the Directorate of Operations, Watch Office

• Provided Network Administration for telephony system (servers and kiosk terminals)

• Provided Server Administration for DOS-based flat-file cable feed and Lotus Notes servers

• Provided user training sessions and documentation for the new cable downstream system

• Represented the Watch Office in all technical design review and transition meetings Federal Government Washington, DC

Applications Desktop Consultant - System Administrator/Executive Assistant July 1997 - October 2001

System Administrator – DO/DOWO (June 1999 – September 2001)

• Performed hardware configuration, software installation, development, and network support

• Managed NT/Domino accounts and performed data backups for call-in and cable review systems

• Provided general administration tasks and audit accesses, cable routing, and system logs

• Provided user training sessions and documentation for DO deployed COTS/GOTS application Applications/Desktop Consultant – DO/IMS (June 1998 – June 1999)

• Conducted Tier 2 technical support of COTS/GOTS applications for the Directorate

• Documented application requirements, build reports, and policies/procedures

• Performed testing and documented impact of newly deployed applications

• Provided technology briefings, demonstrations, and hands-on training for Close Support

• Responded to service request tickets, helpdesk calls, emails, and walk-in requests

• Resolved Directorate and Enterprise application anomalies for Close Support teams

• Coordinated meetings between IT Consultants, Engineers, Developers, and Management Executive Assistant - Administrative Assistant – DO/ORMS/INT (July 1997 – June 1998)

• Provided administrative support for ORMS/INT and Front Office (other offices as needed)

• Prepared and approved timesheets, purchased office supplies, and approved office training

• Prepared operational briefings, talking points, memos, agendas, correspondence, and compartmented reporting

• Scheduled meetings, IT activities, logistics, and travel arrangements for ORMS management

• Served as technical liaison with Close Support to resolve access and network issues

• Tested deployed applications and trained users on COTS/GOTS applications Andrea L. Moody

ALM Consulting Services LLC

Fort Washington, Maryland 20744

Email: ac5k7h@r.postjobfree.com CC: ac5k7h@r.postjobfree.com Voicemail: 240-***-**** Cell: 301-***-****

MANAGER BUSINESS SYSTEMS ANALYST IT CONSULTANT CERTIFIED/GERITATRIC NURSING ASSISTANT ICF Kaiser International Fairfax, VA

Accounts Payable Specialist

March 1993 – July 1997

• Prepared weekly vendor payments and authorize domestic and international wire transfers

• Prepared vendor contracts and invoices for audits and investigations

• Maintained records for in-house and archive filing systems

• Worked with Accounts Receivable to reconcile the general ledger

• Worked with vendors to input billing, establish payment cycle, and mail contract payments

• Worked with Technical team to address requirements/issues with Peoplesoft software

• Provide one-on-one training to junior accounting members Marine Corp Dept. of Housing Quantico, VA

Office Manager

July 1992 - December 1992

• Maintained housing records for renovations/repairs, turn-overs, and occupancy inspections

• Managed daily activity for the office inspectors and management calendars

• Responded to calls, emails, management inquiries, and walk-in visitor requests

• Prepared briefing materials, memorandums, and correspondence for Chief Inspections

• Provided data entry and manual filing of inspections comments and violations

• Worked with Technical team to address discrepancies and requirements for office software Dept. Of Property Assessment & Taxation Spotsylvania, VA Data Entry Clerk (Night Shift)

November 1992 – February 1993

• Maintained county resident's property tax records for the nightly batch input summary

• Managed nightly activity summary for balance sheet comparison

• Issued/Responded to calls, emails, and management inquiries

• Prepared data entry log with comments for morning turnover

• Worked with management team to address discrepancies and Customer complaints Andrea L. Moody

ALM Consulting Services LLC

Fort Washington, Maryland 20744

Email: ac5k7h@r.postjobfree.com CC: ac5k7h@r.postjobfree.com Voicemail: 240-***-**** Cell: 301-***-****

MANAGER BUSINESS SYSTEMS ANALYST IT CONSULTANT CERTIFIED/GERITATRIC NURSING ASSISTANT Certifications:

Certified IBM Lotus Professional 6/2004

Certified Nursing Assistant / Certified Geriatric Nursing Assistant 12/2014 Education: AAS Computer Management Information Systems - Prince George's Comm. College Computer Science (Criminal Justice /Forensic Studies) – Pending - University of Maryland Professional Training: Lotus Notes/Domino (R4-ND9), Lotus Script, JavaScript, Java, Ruby, SharePoint(Admin/Developer),JQuery, R SQL,.Net/C#, VB, HTML, XML, XPages, LifeRay, Oracle, Network+, AWS, PC Repair, Project Management, Leadership Skills Operating Systems: Windows NT/2008/XP/Vista/8/10) and Unix (Mainframe) Software Applications: Lotus Notes/Domino (R4-ND 9), SharePoint, Remedy, ServiceNow, TeamStudio, MicroSoft Office Suite, Tableau, Macromedia, Photoshop, Tivoli, Primavera, Maximo, JIRA REFERENCES AVAILABLE UPON HIRE



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