Engineer Desktop Support

RESUME

P.KARIKALAN

Email: **************@*****.***

Contact No: 978-***-****

Objective:

To be able to put my knowledge to the best of use to learn quickly and at a minimum cost to my company,To be a good team member to grow personally well as professionally with the company.

Professional Summary:

Overall experience of 6.2 years in the areas of Software and Hardware focused across IT services.

Covered following areas during the journey of System administrator role in my career history Assembling PCs in various levels, Maintenance of client’s products at Offshore.

Good understanding of software changing concepts with the ability to map business requirements and provide customize solution to it.

Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly & utilize the same in a proficient manner.

Area of Expertise:

Skilled in troubleshooting, problem resolution,train,supervise operator in quality and adherence to work order specifications.

Implementing and delivering the project as per scheduled deadlines extending post-implementation and maintenance support to the projects.

Implement business continuity planning as per the requirement of projects.

Interest to enter product marketing.

Technical Skills:

Operating Systems

Windows XP, Windows Vista, Windows 7, Windows 2003 Server&Windows Server 2008.

Administrative Tools and Utilities.

Symantec endpoint protection 9.0&McAfee Virusscan Enterprise + Antispyware Enterprise 8.7

Professional Experience:

Working as Asst System admin in Ramya sathianathan Polytechnic college from Dec 2014 to November 2016.

Working as a L2 Desktop Support Engineer in Care IT solutions PVT Ltd from April 2014 to Oct 2014.

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Worked as a Facility Management Engineer in PCS & Technology,Chennai from 23 June 2010 to 24 November 2011.

Worked as a Network associate engineer in TVKS IT from 1-Feb 2010 to 23 June 2010.

Worked as a Customer Support Engineer-Hardware in Ansi computers from May 2004 to 26 May 2006.

Project#1

Client : Ansi computers

Environment : 500 + Desktops

Duration : May 2004 – 26 May 2006

Role : Customer Support Engineer-Hardware

Project#2

Client : Cognizant Technology Solutions PVT Ltd,

Siruseri, Chennai.

Environment : 4000 + Desktops

Duration : From23 June 2010 to 24 November 2011.

Role : Facility Management Engineer

Project#3

Client : TVKS IT

Environment : 500 + Desktops.

Duration : Feb 2010 to 23 June 2010

Role : Network associate engineer

Project#4

Client : Dalmia cement (Bharat) Ltd.

Dalmiapuram, Trichy-621651

Environment : 700 + Desktops.

Duration : From April 2014 to Oct 2014

Role : L2 Desktop Support Engineer.

Project#5

Client : Ramya sathianathan polytechnic college

Environment : 154 Desktops.

Duration : From Dec 2014 to November2016.

Role : Asst system admin

Responsibilities:

Installing and Configuring Windows 2000, XP, Vista, Windows 7, Windows 8,8.1, Windows 10,Windows 2003 server and Windows server 2008.

Monitoring and Preparing Server free space report and daily check list and sending to the appropriate group.

Configuring and troubleshooting Microsoft Outlook 2010 and Mail Backup.

Troubleshooting H/w, S/w and the Domain related issues.

Troubleshooting workstations, Printers and Laptops and maintaining backup servers.

Configuring McAfee antivirus 8.7 Endpoint encryption and troubleshooting DAT related issues.

Managing IT Assets and monitoring ticket tool.

Providing remote support for installing and troubleshooting software issues.

Troubleshoot SCCM related services and applications.

Managing N/W switches and Data backups.

Software Updates & Patches Management.

Experience in Windows Server 2003&2008 Domain Controller and implementing Group polices on them.

Education:

Completed M.sc Computer Science in TAMIL UNIVERSITY in year 2008 with aggregate of FIRST CLASS WITH DISTINCTION (79%)

Completed B.sc Industrial electronics in Adaikalamatha College in year 2004 with aggregate of SECOND CLASS (55%)

Completed H.S.C in Government Higher secondary School in year 2001 with aggregate of 54%

Completed SSLC in Government Higher secondary School in year 1999 with aggregate of 69%

Personal Details:

Date of Birth : 05/04/1984

Marital Status : Married.

Languages known : English and Tamil

E – Mail : **************@*****.***

Contact Address : Kangaisamuthiram,Budalur,

Thanjavur (DT), PIN-613301.

Declaration:

I hereby declared that the above details are true to the best of my knowledge and belief.

[P.Karikalan]

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