Customer Service Microsoft Office
Resume:
Mary Ann Flynn
Dallas, Texas 75209
***************@*****.***
Highlights and Qualifications
● Excellent oral and written communication skills
● Proven history of providing exceptional customer service
● Ability to multi- t ask in a very fast- p aced environment
● Exhibits a positive attitude Proven resourcefulness
● Takes initiative to ensure work is completed efficiently
● Self- m otivated with positive attitude and strong work ethic
● Proficient in Microsoft Office, specifically Word
● Familiar with Excel, and PowerPoint
● Desire for continuous personal and professional development Employment Experience
Omni Logistics, Inc.
Coppell, TX 05/2006 – current
Transportation Freight Broker
Responsible for the final decision on carrier selection and load tendering for every broker shipment responsible for service product planning, implementation, and delivery and will regularly function in various truckload coverage, price quoting, dispatch and carrier relationship development capacities. Responsible for being the point of contact for carriers, and proactively follows up regularly to build relationships and to grow a registry of carrier companies who can provide broker truckload shipments at desirable rates. Maintained contact with existing suppliers to develop collaboration to solidify existing business and to discuss and resolve any current issues. Research and develop new viable business segments. Plana Transportation, Inc.
Wood Dale, IL. 01/2008 - 09/2017
Dispatcher-over night and weekends
Responsible for the final decision on load selection for all 62 trucks, responsible for service product planning, implementation, delivery and proof of delivery. price quoting, dispatch and broker and customer, shippers and consigned, relationships Responsible for being the point of contact for brokers and customers proactively follows up regularly to build relationships and to grow a registry of customer companies who can provide broker truckload shipments at desirable rates. Maintained contact with existing suppliers to develop collaboration to solidify existing business and to discuss and resolve any current issues. Research and develop new viable business segments.
Source Logistics, Inc. Dallas, TX 1/2004 – 5/2005 Transportation Freight Broker
Responsible for the final decision on carrier selection and load tendering for every truckload shipment responsible for service product planning, implementation, and delivery and will regularly function in various truckload coverage, price quoting, dispatch and carrier relationship development capacities. Responsible for being the point of contact for carriers, and proactively follows up regularly to build relationships and to grow a registry of carrier companies who can provide broker truckload shipments at desirable rates. Maintained contact with existing suppliers to develop collaboration to solidify existing business and to discuss and resolve any current issues. Research and develop new viable business segments. Thomas E. Flynn Miami, FL 4/1986 – 5/1992
International Freight Forwarder
Prepared professional ocean and air rate quotes and proposals Process air and ocean export shipments Coordinate with our contracted vendors in procuring space and services Receive and update shipment status in a timely manner and issue shipment alerts Prepared house and master bill of ladings, commercial docs, bank drafts, and letters of credit Processed documents timely and accurately Continued to build on vendor and agent relationships Communicated with global agents and clients Ensured compliance with all government regulations and internal procedures. Education
St. Brendan’s High School Miami, FL 1975-1977
Victoria High School Victoria, TX 1977-1979
East Tennessee State University
Johnson City, TN. 1979-1981
Victoria College Victoria, TX 1992-1994
Asten School of Natural Therapeutics Richardson, TX 1995-1996 International Sports Science Association Dallas, TX 1995 Heartsong Hypnotherapy Institute Dallas, TX 1999
PROFESSIONAL AND PERSONAL REFERENCES AVAILABLE UPON REQUEST
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