Microsoft Office Customer Service

JAMIE BARCHANOWICZ

** *********** ******** ~ Newnan, GA ~ 30265

724-***-**** ~ *************@*****.***

www.linkedin.com/in/jamie-barchanowicz

PROFILE

A self-motivated, resourceful and dynamic leader with 14+ years of experience with a strong background in management, training, and employee development; exceptional communication skills with a demonstrated ability to create and manage cohesive, productive work teams; proficient in the Microsoft Office Suite, and other software applications. Relevant skills include:

● Leadership ● Customer Interfacing ● Communications ● Results Driven

● Analytical ● Tech Savvy ● Problem Solving ● Mentorship WORK HISTORY

Assistant Service Manager February 2018 to Present Uhaul

Peachtree City, GA

• Provided outstanding customer service and assistance by ensuring customer needs were met to their satisfaction.

• Installed towing hitches and wiring harness for multiple different types of vehicles with a keen sense of detail to customer’s needs.

• Performed light mechanical repairs to all assigned equipment to ensure safety and reliability for the customers.

Unemployed October 2017 to February 2018

• Enrolled/completed college courses towards Bachelor degree in Business Operations Supervisor November 2016 to October 2017 Army Headquarters Command

United States Army - Fort Myer, Virginia

• Prepared, coordinated and processed professional development schools request for over 50 Department of Defense Agencies consisting of over 6,000 Army Soldiers.

• Selected ahead of peers as Operations supervisor; provided the command team with weekly updates on all assigned personnel’s upcoming training requirements.

• Developed training programs and SOP’s for subordinate personnel to ensure technical competency was achieved and maintained

Switching System Technician Supervisor October 2012 to October 2016 White House Communications Agency

Department of the Army

Washington, D.C.

• Provided secure voice communications for the President of the United States, the Vice President of the United States, White House staff and to 500+ Executive Branch customers

• Supervised 14 staff members within the White House Secure Voice Facility, a demanding 24-hour, Secure environment

• Managed and maintained 16 tactical secure voice and data UHF systems in support of White House Operations

• Conduct technical inspections, supervise troubleshooting and test diagnostics procedures, manage equipment repair and Quality Control, and maintain an equipment account for over $1.5M with zero notable losses

JAMIE BARCHANOWICZ

724-***-**** ~ *************@*****.***

First Line Supervisor – Squad Leader December 2008 to October 2012 63rd Expeditionary Signal Command

United States Army - Bagram, Afghanistan

United States Army – Fort Gordon, Georgia

• Trained and educated 45 personnel members on the various satellite systems utilized by the United States Army and other military tactical communications systems.

• Maintained over 100 pieces of satellite communications equipment including 5k to 15k generators, tactical vehicles and trailers, and vehicle/trailer mounted satellite equipment

• Proactively sought-out challenges and potential problems in the communication systems, improved the system quality by over 40% which enabled the exchange of more data and resulted in mission success.

• Assisted in maintaining Inbound Client Call Center, as well as, client records and work performed via BMC Remedy Ticketing System.

Joint Network Systems Administrator October 2007 to November 2008 63rd Expeditionary Signal Command

United States Army – Samarra, Iraq

• Ensured rigorous application of information security/information assurance policies, principles, and practices in the delivery of all information technology services

• Maintained a secure network that provided customer services to over 1300 employees

• Installed, terminated and maintained CAT5, fiber optic cables for a medium size organization, resulting in zero loss of connectivity in a 13-month period, recognized by the organization leadership for excellence. EDUCATION

Liberty University – Lynchburg, Virginia

Bachelor of Science in Interdisciplinary Studies

May 2018

United States Army Leadership & Management School

Senior Leader Course

December 2013

ITT Technical Institute – Pittsburgh, Pennsylvania Associates in Specialized Technology – Computer Network Systems June 2004

TRAINING

White House Communications Agency Small Assets Course - 2014 White House Communications Agency Secure Voice Operator Supervisor Course - 2012 Equal Opportunity Advisors Course - 2010

COMPUTER SKILLS

General: Microsoft Windows, Microsoft Office Suite, IOS Social Media: Facebook, LinkedIn, Instagram

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