Customer Service Sales

Nabeel Hussain

Germantown, MD *****

Phone: 240-***-**** l *********@*****.*** l www.nabeel-hussain.com l www.github.com/nabeelh21

Targeting an Entry-Level Opportunity in QA Testing and Analysis.

Junior QA Tester/Analyst

Recent Computer Science graduate offering a strong foundation in Java and programming principles across multiple platforms.

Proficient in object-oriented programming; developing, testing and debugging code; and administering systems and networks.

Knowledgeable in Open-Source Automation Tools (Selenium, Agile)

Technical Skills

Computer Skills: Java, SQL, PL/SQL, HTML5, CSS3, JavaScript, jQuery, Bootstrap, SaaS, React, C++, GitHub, Eclipse, Visual Studio, Adobe Photoshop, Adobe Illustrator, Microsoft Office Suite

Analysis/Design: SDLC, Agile Scrum Methodology, Selenium, JUnit Testing

Education

University of Maryland, University College February 2016 – May 2018

B.S in Computer Science GPA: 4.0

Senior Capstone Design Project:

-Project Scope: Worked as part of a 4-member team on a task and compensation management web application called PinUp. Analyzed functional requirements, created a project design plan, developed code, and created test cases to properly insure a working product.

-Tools: AWS, MongoDB Atlas, HTML, CSS, JavaScript, Node.js, jQuery, Bootstrap 4, NPM, Mongoose.

Courses Completed:

Java Programming & Data Structures

Systems Analysis & Design

Object-Oriented Concurrent Programming

Database Management Systems

Computer Algorithms Design

Software Engineering Process Management

Software Quality Testing

Relational Database Concepts & Applications

Computer Graphics

Computer Systems Architecture

freeCodeCamp March 2017 – May 2017

Front End Development Certification: 400 Hour Program

Montgomery College –- Germantown, MD June 2015 – May 2016

A.A in Information Systems GPA: 3.83

University of Maryland, College Park -- College Park, MD September 2008 – May 2012

B.A in Economics

Work Experience

TalkLocal – College Park, MD

Products & Operations, May 2014 - Present

•Hired, trained and managed team of 10 customer service agents to ensure 95% positive user experience.

•Oversaw the collection of over $200k in revenue from overdue accounts.

•Designed training material to better provide exceptional customer care, monthly reports, and quarterly meetings.

•Generated bi-weekly reports to monitor department and improve customer service.

•Designed brochures, door hangers, banners, and other various marketing material to drive 40% growth in traffic over a 3-year span. (Samples in portfolio website)

Bloomfrog LLC – Germantown, MD

Front-End Web Development Intern, January 2016 - May 2016

•Assisted web developers in designing and implementing websites for clients.

•Helped to keep company website updated by making any necessary changes using HTML, CSS, and JavaScript.

•Used Adobe Photoshop to create business cards and modified images for various client websites.

TalkLocal – Potomac, MD

Business Dev. & Product Support Intern, September 2012 - May 2014

•Cold call target accounts to establish new customers.

•Offer information on service offerings and demonstrations.

•Grew customer base by 10% or more each year.

•Worked on social media and marketing campaigns including Facebook, Twitter, and LinkedIn.

General Nutrition Center – Gaithersburg, MD

Sales Associate, June 2008 – August 2009

•Met and exceeded monthly sales goals and quotas to achieve a 15% increase in overall store sales during employment.

•Completed all cleaning, stocking, and organizing tasks in assigned sales area.

•Interacted with customers in resolving needs or complaints.

•Handled daily finances, made routine bank deposits, and completed invoices.

References

Available Upon Request

Contact this candidate