Manager Support

Robert E. Ward

*** ******* ***.

Richmond, Virginia 23221

Home Phone: 804-***-****

********@*****.***

EMPLOYMENT EXPERIENCE

MAY 1991 - PRESENT

Matryx Systems, Inc., Richmond, Virginia

PRESIDENT & CHIEF FINANCIAL OFFICER

RESPONSIBILITIES: Performing systems consultations, sales and support of computer hardware & software and Telephone Systems; installation and support of Local Area Networks and cabling systems; communications installation and support; Internet setup & consultation; Webpage setup & design; Video Surveillance cabling, hardware and software; Home and Office Automation cabling, hardware and software; Home and Office Security cabling, hardware and software. Home and Office Entertainment hardware and cabling.

DECEMBER 1990 - MAY 1991

First Step/Microage Computers, Richmond, Virginia

MANAGER CUSTOMER SUPPORT

RESPONSIBILITIES: Schedule and coordinate service, support and installation activities; design and implement tracking and scheduling systems for technical support, service and installation requests; train personnel on DOS, Novell and IBM compatible hardware.

AUGUST 1984 - NOVEMBER 1990

Data Systems Corporation, Richmond, Virginia

BISYS, Inc. acquired Data Systems in October 1989

DISTRIBUTED SYSTEMS COORDINATOR & COMPUTER SYSTEMS ENGINEER

RESPONSIBILITIES: Coordinate and consult on system and communication conversions; work out price estimates for existing clients to convert; test and evaluate new equipment and software; setup and support Local Area Networks; review and assemble documentation; coordinate network setups and communications testing; coordinate and train personnel on installations and support; function as department head in manager's absence; assist in design of custom software products and hardware configurations; setup and coordinate demonstrations; setup and support telephone communications, computers and terminals; installation and support of cabling systems.

EDUCATION:

1982 - 1984 Richmond Technical Center, Richmond, Virginia

Certificates in D.C. and A.C. Electronics, Semiconductors and Math for Electronics

1981 - 1982 J. Sergeant Reynolds Community College, Richmond, Virginia Electricity/Electronics

1978 - 1980 Virginia Commonwealth University, Richmond, Virginia

General Studies/Business Management

1975 - 1978 Midlothian High School, Midlothian, Virginia

Diploma in Academics

ACHIEVEMENTS:

Class C Contractor Certification

Continuing Education Courses Completed: IBM PC Repair, IBM PC/36 Repair, Data Communications, IBM CICS/VS, IBM PC and PC/36 Repair Technician Certifications

Five time letterman in high school and junior high school in Track and Field and Cross Country

Charter President of the Bellgrade Jaycees

Director for three years on Community Association Board

Eagle Scout, 1978

HARDWARE:

Personal Computers; Servers, Desktops, Noteboooks (all models), Dell (all models) HP/Compaq (all models), Compatibles, Token-Ring, EtherNet & 10/100/1000Base-T LANs, Apple/Macintosh systems

Routers & Switches; SonicWall, Actiontec, Cisco, Motorola, SMC, Linksys, NetGear and more

Routers/Modems; SonicWall, Linksys, Cisco, Netgear, etc., All brands of Analog Dialup, ISDN Terminal Adapters, DSL, Fiber-Optic, Cable

Cabling; Ethernet (Thick & Thin), Cat5e & Cat6, Twinax, Communications, Fiber Optic

Telephone Systems; Nortel, Avaya, Lucent and many others, VoIP

Smartphones; Android, iPhone, etc.

SOFTWARE:

Windows Server & Desktop (All Versions), MAC OS, Novell Netware, Lantastic, Linux, etc.

Communications products (PCanywhere, CarbonCopy, etc.), Word Processing (Word, Wordperfect, etc.); Spreadsheets (Excel, Lotus, etc.); DataBase (Access, Quatro, etc.);

OpenOffice.org Suite, Libre Office Suite, etc.

Accounting; QuickBooks, PeachTree, several proprietary accounting software systems

Automation Scripting (AutoIt, Command/Batch Files, etc.)

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