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Operations Manager

Location:
Calgary, Alberta, Canada
Posted:
May 23, 2018

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Resume:

IT PROFESSIONAL

IT Operations Professional with Local, National, and International Information Technology experience… “an exceptional contributor to any organization”, with a commitment to excellence consistently delivering value to Employers, and Industry.

SKILLSET

IT Architect

Operations, Strategy, Governance, Manage, Planning, Sourcing, Project(s), Service(s) Delivery

Proposal Writing, Business Writing, Presentation Skills, Facilitating, Negotiating, Mentoring

Documentation, DRP, BC, Virtualization, ITIL, TOGAF, Design, Architect, and Implement

Networking

>

Architect/Plan/Design

Documentation

Data Centre

DRP / BC Plan

Routers / Switches

Cloud Computing

Firewalls / VPN

NAS / SAN / VLAN

>SMTP/FTP/DNS/HTTP

>Security

Security Auditing

Intrusion Detection

Security Policy

Comm. Security

Physical Security

>Infrastructure Sec.

Hardware

>

IBM

HP

Lenovo

Dell

RAID 0,1,5,6,10,50

Blue Arc / Hitachi

Cisco

Extreme Networks

Brocade

WatchGuard

Troubleshooting

Data Center

>

Software

>

VMWare

VMWare Fusion

VirtualBox

Xen

Redhat Ent.

OpenVZ

HyperV

OpenStack

SUSE Manager

LAMP

Apache

>Asterisk

Development Languages

>

C

HTML/CSS

PHP

Shell Programming

Perl

>LAMP Stack

Application Development

>

SDLC

Scripting

Web Design

Drop Down Menu

Rescue CD

>Firewall

Industry Knowledge

>

Oil & Gas

Agriculture

Medical / Dental

Insurance

Education

>Legal Practice

Troubleshooting Knowledge

>

Hardware

Server(s)

Network

DNS

Application

>Desktop

>Training / Instruction

Instructor

Mentoring

Employee Training

Presentation (s)

Course Developer

>Public Speaking

Operating Systems

Microsoft Server O.S. - Major Releases – 2012, 2008, 2003, 2000, NT

Microsoft Desktop O.S. – Major Releases – Windows7 / 8, Vista, Windows XP, Windows 2000, legacy ver.

Linux – Red Hat, CentOS, Ubuntu, SUSE, Debian, Mandrake, and many others

Unix – Solaris / Sun OS, OpenSolaris, SCO Unix, Unix Sys.V, AIX, BSD, OpenBSD, Mac OS X

Enterprise System Porting + O.S. + Application + Data

PROFESSIONAL EXPERIENCE

Technology Consultant Calgary, Alberta 2013 – CURRENT

– Independent – Different Roles

General IT Consulting in Calgary, and remotely with contacts in the USA.

General IT Consulting / Systems Administration

oN-able – Managed Services MSP / IT Department Management Platform

Network Documentation, SLA’s

Disaster Recovery Planning (DRP) / Business Continuity Planning (BCP)

Architecting, Planning, Strategy, Governance

Developing IT Asset/Document Management System following ITIL Practices, and Principles

Nova Networks Inc. Calgary, Alberta 2010 – 2013

Operations Manager, Western Canada – Full Time

Established in 1993, Nova Networks Inc., a National Information Technology Firm, is one of the most respected technology firms in Canada, providing world-class Information Technology Services and Solutions.

Responsibilities

Manage Operations @ the Western Office

Managed all aspects of:

>General Operations, Technical Services & Staff

Speaking to Management Team/Clients to determine needs ongoing…

Act as Client(s) Trusted Technical Advisor to objectively advise Clients

oDetermine with Client(s) where IT would make a difference to their Business (Defining Projects)

oPlanning and Implementation of Client Projects

oHigh Level Network Design, Documentation, and Architecture of Client Networks for Projects

Client Relations, Management, and Retention

oAutotask CRM Setup, Configuration, and Administration

Service Billing and Reporting

Office(s) / Faculties Management

>Highlights

Enterprise Design and Documentation, Key to Client Network Successes

Enterprise Disaster Recovery Planning (DRP) & Business Continuity Planning (BCP)

Trained and Mentored Staff

Trained Client IT Staff, and Departments

Maintained Key Accounts, and Rescued Major Oil and Gas Account

Hired as the “Service Manager”, then Promoted within six month’s to “Operations Manager”

Established High Levels of Client Satisfaction restoring customer relationships

The “Go To Guy” when it comes to answering the tough technical issues / questions.

Acted as the “Trusted Technical Advisor” for Clients, and Staff.

Generated Sales via Exceptional Technical Service(s)

Conducted Sales with Clients, establish SLA’s

IT Consulting Calgary, Alberta 2009 – 2010

– Independent – Different Roles

General IT Consulting in Calgary, and remotely with contacts in the USA while looking to establish a full time role.

General IT Consulting

Unix Consulting

Custom Solution Development

Systems Administration

Web Development

Troubleshooting

Network Documentation

Findings & Recommendations

Network Architecture

Disaster Recovery Planning (DRP)

Business Continuity Planning (BCP)

Southern Alberta Institute of Technology Calgary, Alberta 2007 – 2009

Instructor – Computer Hardware – Information & Communications Technology - ICT

SAIT was the first publicly-funded Technical Institute in Canada, est. 1916, is recognized Nationally and Internationally as one of the Leading Technical Schools in Canada. It was my pleasure to work in the School of ICT, as a Instructor of the Computer Systems (CS) Department where I became full time faculty.

Responsibilities

Developed 1st, 2nd, and 3rd Semester Hardware Courses, from Hardware to Data Center

Taught 1st, 2nd, and 3rd Semester Hardware including the A+ Track.

Taught 3rd Sem. Hardware – Servers, Server Rooms, Data Centers (TIA-942), and A+Track.

Taught Basic Electricity / Introduction to Digital Electronics 2nd and 3rd Semester

Evaluated Student progress and achievement, providing on-going support, and guidance to students

Showed personal interest in the learners creating a climate conducive to optimal learning

Incorporated special efforts, and initiatives to enhance the learning experience

Maintained close contact with relevant Industry Sectors.

>Highlights

Instructed last intake of Computer Engineering Technology CNT & First Intake of CS

Established Computer Hardware Program, and the A+ Track for CS.

Procured HP Racks & Rack Mount Equipment saving SAIT more than $80,000.

Covered Material beyond A+ concepts in Theory & Lab including:

HP Servers & Rack Mount Equipment / RAID 0, 1, 5, 10, 50

Data Centre / Enterprise Environment

Directly responsible for 115 Students and Indirectly responsible for 175 Students

Taught Daytime Students & Apprentices

Graduated 85% of my Students with the CompTIA A+ Certification

Bow River Networks Inc. Calgary, Alberta 1997 – 2007

General Manager - Operations

Bow River Networks Inc. has provided IT Services to Business in the local Alberta market, Nationally throughout Canada, the United States, and Internationally for over 20 Years becoming recognized in 2005 / 2006 as the “Best Network Solutions Firm”. It was my pleasure to work at Bow River Networks Inc. as their “General Manager” responsible for day to day Operations.

Responsibilities

Managed Staff and Day-to-Day Business Operations

Managed P&L, Budget and Accounting

SLA Management (writing and reviewing SLAs)

Vendor Management

Customer Relationship Management (CRM)

Employee Training, and Mentoring

Supported a wide range of Computer Networks from SOHO to Enterprise (Data Center)

Network Architecture and Management

DRP Strategies / Deployment, Data/Disaster Recovery Procedures, & Planning

Server Room Management and Server Design / Integration

Server (Microsoft/Linux/Unix) Management, Deployment, and Administration including;

oAdvanced Fault Tolerant SCSI RAID Hardware Setups, and Configurations

oAdvanced Computer Hardware Integration

oAdvanced Computer Systems Porting

oAdvanced Computer Troubleshooting and Diagnostics

oCustom Computers, Servers, and Firewall Appliances

Network Management including;

oEstablishing Network Security, and Security Standards

oRouters & Switch implementation, and management

oFirewall(s) implementation, and management

Specialized Services with Servers, and Local Area Networks.

oWEB, Internet / Intranet, Security, DNS, Web, Mail, FTP, DBA, Scripting, Firewall, and Documentation.

>Highlights

Systems Port of the Largest Law Firm in Canada - Y2K extravaganza - Gowlings Law Firm

Systems Port of Insurance Agency Software (3000+ Site Locations)

Worked on systems where they said something COULDN’T be done and I did it!

Disaster recovery – impossible situations and I was able to recover their DATA!

Created ‘Custom Firewall’ product

EDUCATION AND PROFESSIONAL DEVELOPMENT

Professional Development

Instructor Training – SAIT Polytechnic - Calgary, Alberta 2007- 2008 2008

TEF I & TEF II – Teaching Excellence Foundation

Instructional Skills Workshop – ADED-105-A

Certifications and Training

A+ CERTIFIED (92%) - Pearson Vue - Fail Safe Canada - Calgary, Alberta

Network+, Security+, Linux+, CISSP - In Progress - Calgary, Alberta

ITIL Foundation - In Progress

Industry Education

NEW ERA TECHNOLOGY - Calgary, Alberta

CCNA -Interconnecting Cisco Network Devices

PROGRAMING - HTML 4.0 – Level 1

TRIOS TRAINING CENTRES Ltd. - Calgary, Alberta

SCO - UnixWare 7 Administration: User Services, UnixWare 7 Administration: New Features

ON-LINE INTERNET EXAMINATION - INT. Calgary, Alberta

SCO - SCO OpenServer Authorization Exam: Maintained Authorization

STANDARD INTERNATIONAL SYSTEMS INC., Calgary, Alberta

SCO - Basic System V Communications, TCP/IP & NFS System V Network Administration

SCO - Unix System V Advanced System Administration, Shell Programming for System Administration

SCO - Reseller Authorization Sales Course

Formal Education

SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY - Calgary, Alberta

Micro “C” Programming Course

SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY - Calgary, Alberta

Introduction to C.N.C. programming

SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY - Calgary, Alberta

Mechanical Engineering Technology - Metallurgy Certificate

SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY - Calgary, Alberta

Industrial Eng. Technology - Operations Management - Diploma

Professional Achievements

Consumer Choice Award Winner in 2005 / 2006 for “Best Network Solutions Firm”

Local, National, and International Consulting

Developed / Designed Computer Hardware track for SAIT ICT CS

Graduated 85% of my Students with CompTIA A+ Certification

Systems Port of Insurance Agency Software (3000+ Site Locations)

Systems Port of the Largest Law Firm in Canada



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