Operations Manager
Resume:
IT PROFESSIONAL
IT Operations Professional with Local, National, and International Information Technology experience… “an exceptional contributor to any organization”, with a commitment to excellence consistently delivering value to Employers, and Industry.
SKILLSET
IT Architect
Operations, Strategy, Governance, Manage, Planning, Sourcing, Project(s), Service(s) Delivery
Proposal Writing, Business Writing, Presentation Skills, Facilitating, Negotiating, Mentoring
Documentation, DRP, BC, Virtualization, ITIL, TOGAF, Design, Architect, and Implement
Networking
>
Architect/Plan/Design
Documentation
Data Centre
DRP / BC Plan
Routers / Switches
Cloud Computing
Firewalls / VPN
NAS / SAN / VLAN
>SMTP/FTP/DNS/HTTP
>Security
Security Auditing
Intrusion Detection
Security Policy
Comm. Security
Physical Security
>Infrastructure Sec.
Hardware
>
IBM
HP
Lenovo
Dell
RAID 0,1,5,6,10,50
Blue Arc / Hitachi
Cisco
Extreme Networks
Brocade
WatchGuard
Troubleshooting
Data Center
>
Software
>
VMWare
VMWare Fusion
VirtualBox
Xen
Redhat Ent.
OpenVZ
HyperV
OpenStack
SUSE Manager
LAMP
Apache
>Asterisk
Development Languages
>
C
HTML/CSS
PHP
Shell Programming
Perl
>LAMP Stack
Application Development
>
SDLC
Scripting
Web Design
Drop Down Menu
Rescue CD
>Firewall
Industry Knowledge
>
Oil & Gas
Agriculture
Medical / Dental
Insurance
Education
>Legal Practice
Troubleshooting Knowledge
>
Hardware
Server(s)
Network
DNS
Application
>Desktop
>Training / Instruction
Instructor
Mentoring
Employee Training
Presentation (s)
Course Developer
>Public Speaking
Operating Systems
Microsoft Server O.S. - Major Releases – 2012, 2008, 2003, 2000, NT
Microsoft Desktop O.S. – Major Releases – Windows7 / 8, Vista, Windows XP, Windows 2000, legacy ver.
Linux – Red Hat, CentOS, Ubuntu, SUSE, Debian, Mandrake, and many others
Unix – Solaris / Sun OS, OpenSolaris, SCO Unix, Unix Sys.V, AIX, BSD, OpenBSD, Mac OS X
Enterprise System Porting + O.S. + Application + Data
PROFESSIONAL EXPERIENCE
Technology Consultant Calgary, Alberta 2013 – CURRENT
– Independent – Different Roles
General IT Consulting in Calgary, and remotely with contacts in the USA.
General IT Consulting / Systems Administration
oN-able – Managed Services MSP / IT Department Management Platform
Network Documentation, SLA’s
Disaster Recovery Planning (DRP) / Business Continuity Planning (BCP)
Architecting, Planning, Strategy, Governance
Developing IT Asset/Document Management System following ITIL Practices, and Principles
Nova Networks Inc. Calgary, Alberta 2010 – 2013
Operations Manager, Western Canada – Full Time
Established in 1993, Nova Networks Inc., a National Information Technology Firm, is one of the most respected technology firms in Canada, providing world-class Information Technology Services and Solutions.
Responsibilities
Manage Operations @ the Western Office
Managed all aspects of:
>General Operations, Technical Services & Staff
Speaking to Management Team/Clients to determine needs ongoing…
Act as Client(s) Trusted Technical Advisor to objectively advise Clients
oDetermine with Client(s) where IT would make a difference to their Business (Defining Projects)
oPlanning and Implementation of Client Projects
oHigh Level Network Design, Documentation, and Architecture of Client Networks for Projects
Client Relations, Management, and Retention
oAutotask CRM Setup, Configuration, and Administration
Service Billing and Reporting
Office(s) / Faculties Management
>Highlights
Enterprise Design and Documentation, Key to Client Network Successes
Enterprise Disaster Recovery Planning (DRP) & Business Continuity Planning (BCP)
Trained and Mentored Staff
Trained Client IT Staff, and Departments
Maintained Key Accounts, and Rescued Major Oil and Gas Account
Hired as the “Service Manager”, then Promoted within six month’s to “Operations Manager”
Established High Levels of Client Satisfaction restoring customer relationships
The “Go To Guy” when it comes to answering the tough technical issues / questions.
Acted as the “Trusted Technical Advisor” for Clients, and Staff.
Generated Sales via Exceptional Technical Service(s)
Conducted Sales with Clients, establish SLA’s
IT Consulting Calgary, Alberta 2009 – 2010
– Independent – Different Roles
General IT Consulting in Calgary, and remotely with contacts in the USA while looking to establish a full time role.
General IT Consulting
Unix Consulting
Custom Solution Development
Systems Administration
Web Development
Troubleshooting
Network Documentation
Findings & Recommendations
Network Architecture
Disaster Recovery Planning (DRP)
Business Continuity Planning (BCP)
Southern Alberta Institute of Technology Calgary, Alberta 2007 – 2009
Instructor – Computer Hardware – Information & Communications Technology - ICT
SAIT was the first publicly-funded Technical Institute in Canada, est. 1916, is recognized Nationally and Internationally as one of the Leading Technical Schools in Canada. It was my pleasure to work in the School of ICT, as a Instructor of the Computer Systems (CS) Department where I became full time faculty.
Responsibilities
Developed 1st, 2nd, and 3rd Semester Hardware Courses, from Hardware to Data Center
Taught 1st, 2nd, and 3rd Semester Hardware including the A+ Track.
Taught 3rd Sem. Hardware – Servers, Server Rooms, Data Centers (TIA-942), and A+Track.
Taught Basic Electricity / Introduction to Digital Electronics 2nd and 3rd Semester
Evaluated Student progress and achievement, providing on-going support, and guidance to students
Showed personal interest in the learners creating a climate conducive to optimal learning
Incorporated special efforts, and initiatives to enhance the learning experience
Maintained close contact with relevant Industry Sectors.
>Highlights
Instructed last intake of Computer Engineering Technology CNT & First Intake of CS
Established Computer Hardware Program, and the A+ Track for CS.
Procured HP Racks & Rack Mount Equipment saving SAIT more than $80,000.
Covered Material beyond A+ concepts in Theory & Lab including:
HP Servers & Rack Mount Equipment / RAID 0, 1, 5, 10, 50
Data Centre / Enterprise Environment
Directly responsible for 115 Students and Indirectly responsible for 175 Students
Taught Daytime Students & Apprentices
Graduated 85% of my Students with the CompTIA A+ Certification
Bow River Networks Inc. Calgary, Alberta 1997 – 2007
General Manager - Operations
Bow River Networks Inc. has provided IT Services to Business in the local Alberta market, Nationally throughout Canada, the United States, and Internationally for over 20 Years becoming recognized in 2005 / 2006 as the “Best Network Solutions Firm”. It was my pleasure to work at Bow River Networks Inc. as their “General Manager” responsible for day to day Operations.
Responsibilities
Managed Staff and Day-to-Day Business Operations
Managed P&L, Budget and Accounting
SLA Management (writing and reviewing SLAs)
Vendor Management
Customer Relationship Management (CRM)
Employee Training, and Mentoring
Supported a wide range of Computer Networks from SOHO to Enterprise (Data Center)
Network Architecture and Management
DRP Strategies / Deployment, Data/Disaster Recovery Procedures, & Planning
Server Room Management and Server Design / Integration
Server (Microsoft/Linux/Unix) Management, Deployment, and Administration including;
oAdvanced Fault Tolerant SCSI RAID Hardware Setups, and Configurations
oAdvanced Computer Hardware Integration
oAdvanced Computer Systems Porting
oAdvanced Computer Troubleshooting and Diagnostics
oCustom Computers, Servers, and Firewall Appliances
Network Management including;
oEstablishing Network Security, and Security Standards
oRouters & Switch implementation, and management
oFirewall(s) implementation, and management
Specialized Services with Servers, and Local Area Networks.
oWEB, Internet / Intranet, Security, DNS, Web, Mail, FTP, DBA, Scripting, Firewall, and Documentation.
>Highlights
Systems Port of the Largest Law Firm in Canada - Y2K extravaganza - Gowlings Law Firm
Systems Port of Insurance Agency Software (3000+ Site Locations)
Worked on systems where they said something COULDN’T be done and I did it!
Disaster recovery – impossible situations and I was able to recover their DATA!
Created ‘Custom Firewall’ product
EDUCATION AND PROFESSIONAL DEVELOPMENT
Professional Development
Instructor Training – SAIT Polytechnic - Calgary, Alberta 2007- 2008 2008
TEF I & TEF II – Teaching Excellence Foundation
Instructional Skills Workshop – ADED-105-A
Certifications and Training
A+ CERTIFIED (92%) - Pearson Vue - Fail Safe Canada - Calgary, Alberta
Network+, Security+, Linux+, CISSP - In Progress - Calgary, Alberta
ITIL Foundation - In Progress
Industry Education
NEW ERA TECHNOLOGY - Calgary, Alberta
CCNA -Interconnecting Cisco Network Devices
PROGRAMING - HTML 4.0 – Level 1
TRIOS TRAINING CENTRES Ltd. - Calgary, Alberta
SCO - UnixWare 7 Administration: User Services, UnixWare 7 Administration: New Features
ON-LINE INTERNET EXAMINATION - INT. Calgary, Alberta
SCO - SCO OpenServer Authorization Exam: Maintained Authorization
STANDARD INTERNATIONAL SYSTEMS INC., Calgary, Alberta
SCO - Basic System V Communications, TCP/IP & NFS System V Network Administration
SCO - Unix System V Advanced System Administration, Shell Programming for System Administration
SCO - Reseller Authorization Sales Course
Formal Education
SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY - Calgary, Alberta
Micro “C” Programming Course
SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY - Calgary, Alberta
Introduction to C.N.C. programming
SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY - Calgary, Alberta
Mechanical Engineering Technology - Metallurgy Certificate
SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY - Calgary, Alberta
Industrial Eng. Technology - Operations Management - Diploma
Professional Achievements
Consumer Choice Award Winner in 2005 / 2006 for “Best Network Solutions Firm”
Local, National, and International Consulting
Developed / Designed Computer Hardware track for SAIT ICT CS
Graduated 85% of my Students with CompTIA A+ Certification
Systems Port of Insurance Agency Software (3000+ Site Locations)
Systems Port of the Largest Law Firm in Canada
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