Customer Legal

Amy E. Scott

***** ****** ****** ****, ********* 2621

Austin, TX 78759

512-***-**** ***********@*****.***

SUMMARY

Certified paralegal with extensive five years’ experience in alternate dispute resolution, document review, editing and revising, and researching for legal staff supporting major US consumer product corporations. Skilled in customer relations, various consumer protection laws and estate planning review.

EDUCATION

Paralegal Certification

Texas State University, San Marcos, Texas, December 2012

Course work: Family law, intellectual property and estates and trusts.

Bachelor of Arts in History

St. Edwards University, Austin Texas, May 2002

RELEVANT SKILS AND KNOWLEDGE

Professional Writing, typing at 80+ wpm

Copyediting and proofreading

Customized databases

In-depth research

Ability to work independently

Excellent interpersonal skills

Microsoft suite

CAREER EXPERIENCE

Beatty Bangle Strama

November 2015 – February 2018

Worked with opposing and local counsels to resolve lemon law claims and lawsuits for Fiat Chrysler in various states.

Created and maintained legal files and managed extensive legal case load.

Worked with multiple Chrysler dealerships and field personnel nationwide to schedule inspections, repurchases and replacements and obtain additional information.

Legalzoom, Inc.

March 2013-November 2015

Review estate planning documents received from online questionnaire for customer

Edit and assess information in documents to be sure of consistency, grammar and punctuation and format

Receive and make corrections to documents for customers with particular requests.

Process and review documents for name change requests for Texas, California, New Jersey and Maryland.

Watts, Guerra, Craft LLP (legal internship)

September 2012-November 2012

Assist with depositions, trial preparation, and organization of both computerized and hard copy files.

Assist paralegals with various duties in order to help them to prepare for trials and settlement conferences.

Answer phones and perform general clerical duties.

Minacs Worldwide, Inc. Austin, TX (General Motors/IBM contract firm)

May 2008-August 2012: Mediation Liaison – Business Resource Center

Obtain service and sales documents for pending legal files.

Assist paralegals in researching customer’s legal complaint, both lawsuits and legal claims.

Created and maintained legal files and managed extensive legal case load.

Worked with multiple General Motors dealership and field personnel nationwide to obtain necessary document and information for legal files.

Reviewed and provided feedback for repurchase worksheets.

March 2006-May 2008: Customer Relationship Specialist – Business Resource Center

Worked as liaison with Better Business Bureau and General Motors.

Prepared and maintained files for arbitration

Researched Lemon Law for multiple U.S. states to determine if customer claims fell within parameters of such law.

Assisted with solving customer vehicle disputes between customer, dealer and General Motors.

Handled incoming calls regarding BBB cases, client concerns, and other issues and requests.

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