Manager Executive Assistant

SARAH ZIMMERMAN

**************@*****.***

Phone: 630-***-****

LICENSURE

• LCSWA - May 2018

EDUCATION

• Masters of Social Work (MSW) - Jan 2016

o Aurora University, Aurora, IL

• Bachelor of Arts in Social Work & Psychology - May 2004 o Greenville College, Greenville, IL

COURSES

• Hospice Social Work Medical Social Work

• Crisis Intervention SW Practice Diverse & Vulnerable Populations

• SW Practice Exceptional Child SW Welfare Policy & Institution

• SW Perspectives & Practice on Psychopathology

INTERNSHIPS - GRADUATE

Hope Reins of Raleigh, Raleigh, NC

Summer 2015 – Winter 2016

• Coordinated volunteer scheduling

• Assisted clients and volunteers through the scheduling process

• Developed the volunteer training policy and procedure manual

• Created new policies and procedures

• Created new training materials

• Responsible for intake of new program participants and families

• Connected families to other community resources as needed

• Participated in direct work with clients in programs sessions as a “listener”

• Maintained and responded to day to day communications with families and volunteers

• Created and established program goals with families

• Developed program goals that could be paired with activities for more targeted outcomes

• Represented program at community outreaches and functions

• Maintained community partnerships

• Evaluated and reworked data collection processes

• Streamlined the process of organizing family and client information

• Assessed outcome measure

• Collaborated in the development of surveys utilized in gathering data

• Collected demographics and outcome data using quantitative and qualitative survey

• Collected information to better support the programs grant writing capacity

• Assisted in the training of new staff and volunteers

• Maintained data system and scheduling calendar

• Created a system for the purpose of tracking the input and output measures of the program

• Developed job description for open position within the program

• Participated in staff meetings

Guardian Angel, Joliet, IL

Fall 2013 – Spring 2014

• Facilitated domestic violence survivor support group sessions

• Counseled survivors of domestic violence and sexual assaults on a one-on-one basis

• Conducted comprehensive client assessments

• Created and set counseling goal plans with clients

• Produced individual and family safety plans with clients

• Provided clients community referrals to assist them in meeting basic needs

• Performed crisis management and case management for clients

• Assisted in conducting daily operations at the shelter site INTERNSHIPS - UNDERGRAD

Program for the Promotion of Peaceful Community Change (PPPCC), Greenville College Spring 2004

• Assisted in the organization of an international conference that took place in Rwanda, Africa

• Collated research to be used at the conference

American Red Cross, Alton, IL

Summer 2003

• Assisted in the management of the medical assistance program

• Facilitated the distribution of box fans to clients

• Conducted price survey of stores in the area

• Cataloged client interviews; disaster relief and air force communications INTERNATIONAL EXPERIENCE

Youth With A Mission (YWAM)

September 1999-March 2000

• Traveled to Australia, Hong Kong, Macau, Singapore, Malaysia, Thailand, & Indonesia

• Observed various cultural and ethnic norms and values

• Completed child care training for work with orphaned/abandoned children and their families

• Gained practical experience with persons of various cultures and ethnicities through work in diverse childcare settings

WORK EXPERIENCE

Management Coordinator, Greystar, Raleigh, NC

Spring 2016-Present

• Coordinate the review process and ensure the timely distribution of all weekly and monthly reporting by working closely with the Regional Property Managers and Community Managers to meet deadlines

• Act as first point of contact to receive and address resident, vendor and/or team member concerns/complaints and provide resolutions

• Ensure that the office facilities are in working condition

• Review and assist in preparing expense reports by analyzing and evaluating information, reconciling receipts and supporting documentation

• Submit the payroll and exception time for the Raleigh Corporate office team

• Assist in the planning, roll out and implementation of the 2018 Raleigh Vendor Sponsorship program

• Assist in the organization, facilitation and execution of meetings and events for the Raleigh region

• Responsible for maintaining and responding to comments posted on the Raleigh Corporate Yelp sites

• Conduct trouble shooting activities for a variety of issues related to market surveys, spreadsheets, and other reports/documentation.

• Assist the Regional Managers and Transition teams as needed to successfully transition property management

• Ensure that all equipment and software were prepared for new hires

• Coordinated the Raleigh team Habitat for Humanity build day and St. Jude Walk for charity Foster Care Case Manager, Department of Social Service, Mullins, SC Fall 2007-Fall 2009

• Participated in legal proceedings that included the removal of children, crisis interventions, judicial reviews, court hearing

• Prepared necessary paperwork and court documents

• Provided case management services and completed agency reports as required

• Conducted home visits to biological and foster care families

• Maintained case records, completed documentation in accordance with funding requirements

• Submitted documentation for billing of funding sources

• Participated in agency staffing’s

• Performed intake/after hour on call duties as required

• Performed Red Cross shelter duty or other emergency shelter duty as directed Social Work Assistant, HCR ManorCare, East Peoria, IL Winter 2006-Fall 2007

• Assisted patients with admission process (orientation, tour, contract, etc.) and adjustment to facility

• Conducted social work assessments, geriatric depression assessments, and charted social service progress notes

• Made appropriate referrals to other consultants or community agencies to maximize the patient’s use of resources and to promote the patient’s increased level of social functioning

• Scheduled and managed care plan meetings with patients, families, and staff

• Informed patients and families of Medicare/Medicaid program benefits and assisted with application process

• Managed and assisted patient or family with discharge planning and implementation Adoption, Crisis Pregnancy, & Extended Family Caseworker, Catholic Charities, Aurora, IL Fall 2005-Winter 2006

• Performed casework duties such as home studies, home visits, court appearances, and completed necessary paperwork (adoption subsidies, DCFS documents, case notes, etc.)

• Assisted pregnant women with options through counseling and coordinated the necessary services to either care for a child or place a child for adoption

• Assisted family members in gaining legal guardianship of relative children Executive Assistant, American Family Insurance, Charles City, IA Fall 2004-Fall 2005

• Maintained a confidential working relationship with all Agents/Agents' staff with regard to all communication, verbal and written

• Conducted training sessions with Agents' Staff

• Presented reports at district meetings

• Trained, managed, and implemented various marketing activities

• Received and addressed customer concerns/complaints and provided resolution

• Handled communication with industry related organizations to ensure files/memberships/licenses were current

• Compiled information for reports from various sources; prepared graphs, charts, or tables to present materials for reports

• Handled meeting set up and scheduled outside functions for the district CERTIFICATIONS & TRAININGS

• Sexual Assault and Domestic Violence Training

• Adult, child, and infant CPR certified and first aid certified

• Licensed child welfare worker through the state of South Carolina -Department of Social Services

• Licensed child welfare worker through the state of Illinois -Department of Child & Family Services

• Illinois DCFS Foundations training completed

• Statewide Automated Child Welfare Information System (SACWIS) – Phase II training completed COMPUTER SKILLS

Microsoft Word, Excel, Outlook, Power Point, Jenzebar Database System, SACWIS, the Internet References Available Upon Request

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