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Sales Representative Customer Service

Location:
Irving, Texas, United States
Posted:
May 22, 2018

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Resume:

Habib Idrees

Software Engineer

Seeking an Entry Level position with a forward thinking company.

ac5jzn@r.postjobfree.com

817-***-****

*** ******** *** #*, ******, Texas, USA

WORK EXPERIENCE

**/**14 – 12/2014

Sales Representative

Metro PCS

Provided technical support to customers

Managed customer accounts

06/2010 – 04/2013

Office Manager

California Trading Company, Inc.

Car Dealership

Managed office staff of 2 direct reports

Provided customers with an optimal experience

Provided salesman and managers with timely documents 09/2008 – 06/2010

Customer Service Representative

California Trading Company, Inc.

Car Dealership

Assisted customers with clerical documentation

Assisted salesman with processing proper documentation Scanned, emailed, and filed legal documents as needed Scheduled car showings and test drives

EDUCATION

08/2015 – Present

BS Software Engineering

University of Texas, Dallas

Organizations of Programming Languages

Computer Networks

Data Structures and Algorithms

Software Architecture & Design Principles

Requirements Engineering

Big Data Management & Analytics

SKILLS

Java Linux C/C++ Scala Apache Spark

UML Diagrams Software Development Life Cycle

Android Studio Network Basics Python Mac

Windows MS Word MIPS Excel

Powerpoint Wireshark

PERSONAL PROJECTS

Toxic Comment Classification using ML

Algorithm used Support Vector Machine

Compiled and ran in Databricks

Model trained to classify toxic comments and then prioritize them regarding their toxicity level

Indoor Beacon Navigation- Android Application - Java Build an app that helps the visionally impaired navigate in buildings using high precision beacons.

MVC Design Pattern

Used LE bluetooth beacon technologies

Android Studio, PHP scripting for pushing/pulling data from database

Beacons push data to application, application pushes data to mySQL database

Operating System Simulations in C/C++

Disk scheduling algorithms (FCFS, SSTF, SCAN, and CSCAN) Efficient memory management

Multi-process management

Piping

Othello- Board Game - Java - Multithreading

Implemented proper logic and games rules

Also includes multiple modes for users such as Computer vs Computer, Player vs Player, and Player vs Computer. INTERESTS

Mixed Martial Arts Reading Technology

Problem Solving Outdoors Traveling

Achievements/Tasks

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