Technical Support Information

VIKRAM KUMAR SINGH

Email: *************@*****.***

Mobile : 845*******/896-***-****

A wing 301, Aaditya BLDG, Near KrishSthal,

Mira road (E), Thane. Pin 401107

Career Objective

To be part of a dynamic organization that provides ample opportunities to learn and grow and where I can give my best efforts and provide value added work. “To achieve my goals through hard work and Knowledge”

Educational Qualifications

Class

Year

School/University

Marks MCA

2012-2015

GGSIP University

67

BCA

2011

IGNOU

64

XIIth

2008

BSEB PATNA

57

Xth

2004

BSEB PATNA

51

Technical Skills

Programming

JAVA,C, C++,Object oriented concepts.

Php core, Cake php

Wordpress

Software testing

Database

MS-SQL

Oracle

Server

Tomcat

Internet Development

HTML

CSS

CETPA INFOTECH PVT. LTD.

Worked as Development Trainee on PHP development and UI.

PHP Fresher, Manual Testing

Working in Sensysindia in Technical support 20 month.

PROFESSIONAL EXPERIENCE

March 2017– Till date

FIRM

: Sensysindia

POST

: Technical software support

EXPERIENCE

: 9 month

Project - Hospital Optimization – Production Support:

Environment

: HTML, Java Script, Servlet, Jsp,,Web Services, Oracle

Duration

: June 2016-March 2017

Description:

As part of project “Hospital Optimization “provides an effective solution to hospitals that plan to reduce the cost of administration and clinical transactions,and at the same time, provide better services to their customer.

By enabling an automated and intelligent flow of patient information, it enables hospital and doctors to better serve their patients. It provides doctors and hospital staffs with decision support system that delivering to patient care.

Additionally,it provide direct benefits such as patient information management, reduce paper work,faster information flow between various department reduce waiting time at the counter and calculate the billing automatically.

Responsibilities:

Incident Monitoring

Acknowledge / Assignment of Incidents.

Issue Analysis.

Coordination with upstream and downstream if required.

Update issue and resolution in abend log for future reference.

Resolve and close tickets after issue is resolved.

HOBBIES

Listening Music and playing games.

Learn new and innovative things.

STRENGTHS

High level of commitment, cooperative and hardworking.

Self- confidence and effective communication

Flexible,Punctual

General Information

Permanent Address : Red Cross Road Adampur Bhagalpur Bihar

Father’s Name : Mr. Laxman Prasad Singh

Date of Birth : 15-01-1989

Marital Status : Unmarried

Attitude : Hard work, Focused

Nationality : Indian

Language Known : Hindi, English

Alternative Email Id : *************@*****.***

Alternate Mobile No : 845*******

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: Mumbai

(VIKRAM KUMAR SINGH

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