Service Administrative Assistant

Latoya M. Teemer

** ***** ******

Edison, NJ ****7

*******@***.*** Cell: 803-***-****

SUMMARY

Highly motivated business professional with experience in payroll processing and client relationship management. Recognized for the ability to communicate and to effectively provide high level service which contributes to the goals and mission of the company.

Process and Reconcile Payroll

Client Relationship Management

Amendments / W-2’s/ Garnishments

Effective Communicator

True Problem Solver

Professional Multi Tasker

Extremely Organized and Detail Orientated

Microsoft Office, Outlook and Lotus Notes

PROFESSIONAL EXPERIENCE

PAYCHEX, INC. Piscataway, NJ 2003 – Present

Sr. Payroll Specialist

Payroll Specialist

Responsible for all aspects of quality client service. Contact and assist clients with payroll input; responsible for complex payroll clients.

Maintain base of payroll clients on products for assigned clients in order to meet client payroll, Human Resource, and employee benefit service needs.

Contact clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, garnishments and employee deductions or adjustments.

Respond to all client requests; Call Center Environment

Key all payroll-related data necessary to process and meet appointment schedules.

Provide quality client service to maintain a high rate of client retention.

Maintain knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with clients. Correspond with federal, state, and local tax agencies on behalf of clients to resolve problems.

Amend Payroll Tax Returns and W-2

Maintain confidential client files to ensure efficient operation and improved client service.

Research and resolve client and system problems to ensure accurate payroll reports and tax returns.

Establish and maintain a positive working relationship with clients, agencies, and coworkers to promote a positive quality service image.

Mentor new Payroll Specialists; empower and develop employees

Administrative Assistant –

Provided dedicated administrative and clerical support for the department and management.

Updated and distributed regular reports.

Maintained databases, master lists, statistics, and essential files needed by management to ensure efficient record keeping and maintenance of files.

Reviewed information and recorded all changes to ensure accurate data keeping.

Monitored and coordinated procedures for audit and control of information used by the department to ensure compliance and safety of information.

Provided clerical and administrative services for staff as needed to ensure efficient operation of the department.

Managed telephone calls to ensure a smooth transition to all staff.

Received all incoming RightFax documents and distributed to all staff in a timely manner

Signed for courier deliveries and maintained proper material flow.

Worked with staff and couriers to resolve delivery issues to ensure that clients received packages securely.

Fielded and directed customer inquiries and notified service providers to ensure that quality customer service is provided to every client.

MERRILL LYNCH, Somerset and Pennington, NJ 1999 – 2002

Summer Analyst/INROADS Intern

Summer intern over several summers within the Tax-Reporting, Trust Company-Cashiering Division, and Accounting Departments.

Worked on Six Sigma “Redundant Stop Elimination” Project. Reviewed and analyzed ASAP data and provided input on how the business could be streamlined.

Debited accounts, updated 401k account statuses, worked on excel template projects for standardized department forms. Participated in the monthly audit of statements.

Updated Process and Procedures Manual. Generated the quarterly report card for ASAP entries.

EDUCATION

BS, Business Administration-Management, Claflin University

AFFILIATIONS

Delta Sigma Theta Sorority, Inc.

INROADS, Inc. Alumni

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