John J. Reilly

**** *** ****** **** *. Laguna Woods, CA 92637 714-***-**** ac5js3@r.postjobfree.com

IT/Operations Professional

Seasoned IT/Operations professional noted for cost savings and driving business innovation, leveraging telecommunications, applications, networking, operations and management to accelerate growth and increase profitability. Multi-platform enterprise security, compliance, data center, and vast project management experience. Proven track record leading teams to achieve projects goals on time and within strict budgets. Recognized as a subject matter expert and awarded for innovative solutions. Managed over 80 initiatives ranging from $200,000 to $60 million.

Career Progression & Key Projects

Blackstone networks, llc Irvine, CA

Director IT & Network Operations (3/2017 - Present)

Success leading change, improving quality, cutting costs, and strengthening productivity and efficiency initiatives to support bottom line objectives for managed services.

Enhanced the user/customer experience by implementing scalable, leading-edge technology

solutions, frequently resulting in increased productivity and improved customer satisfaction ratings.

Aligned IT strategies with customer feedback to insure fulfillment.

Focused, highly organized leader for broad range technical projects, providing direction through all

lifecycle phases in a fast-paced, demanding environment.

Built strong, sustainable relationships with diverse internal and external partners at all levels,

achieving buy-in from initially reluctant parties for key initiatives. Excellent trainer, coach, mentor and

motivator of diverse, cross functional teams.

Epoch universal Irvine, CA

Manager, Managed Integrated Services (2/2016 - 12/2016)

Responsible for leading, managing and growing the IMS business for Epoch Universal, a Total IT Solutions provider and Cisco Gold Partner. IMS is responsible for the monitoring, maintenance and management of all network devices for Epoch’s most intricate and complex customers. Supported over 2700 locations nationwide. Managed the Network Operations and Help Desk team supporting over 100 data and voice networks.

Implemented new monitoring software in an effort to deliver more qualitative and quantitative data to our customers regarding network issues such as bandwidth, QOS, trouble reporting and resolution.

Monitored and supported over 2700 locations throughout the country.

Integrated current monitoring software with ConnectWise CRM for trouble ticketing, reporting and billing purposes.

Designed specific testing to determine thresholds for Switch, Routers, Firewalls and Meraki devices.

Customized reports to analyze clients, Traffic, Bandwidth, Availability., QOS, Network Inventory and Trouble Ticket resolution.

Rondell homes inc. Placentia, CA

Manager IT & Telecommunications (3/2011 - 1/2016)

Responsible for integrating all office Accounting, Human Resources, and document processing functions.

Designed an MPLS network, allowing eleven offices access to centralized accounting software, Internet, email, and scanning.

Installed, managed and maintained Microsoft Server 2012, Active Directory, Microsoft Exchange in support of over 50 users and 100 devices.

Provided day to day leadership, guidance and support for the entire company through hands on training and development

Supported management and business requirements on all special projects, providing costing, timelines, and relevant criteria to create and execute technology initiatives.

volt delta resources, llc. Orange, CA

VP, Technical Services (6/2004 - 12/2010)

Managed IT operations, recruited management and staff, and developed and implemented policies and procedures. Major projects included the creation and implementation of Integrated Voice Recognition for Directory Assistance (411)

Lead and Managed the IT staff in the development and maintenance of systems, programs, workflow processes and documentation to meet current and future needs.

Directed the selection, acquisition, development, installation, maintenance and support of information technology along with security and disaster recovery.

Oversaw the network layout and configuration, including anti-virus, anti-spam, Firewall, routers, and telecommunication contracts

Negotiated new deals with vendors, reducing hardware costs 30%.

Defined new objectives to maximize return on investment of IT spending, saving over $1.2 million.

volt delta resources, llc. Orange, CA

VP & General Manager (2/2000 – 6/2004)

Led all operational aspects for DataServ, a Division of Volt Delta Resources, including Sales, Marketing, Development, Purchasing, Billing, Network Support, and Customer Service. Started company from the ground up.

Increased sales revenue from $1 million to $10 million at a 45% profit margin.

Negotiated contracts with all major credit and collections reporting companies, leading to sales in excess of $3 million.

volt delta resources, llc Orange, CA

VP, Customer Service (8/1997 – 2/2000)

Directed design, management, support, and maintenance of Nationwide Directory Assistance (411) network servicing Verizon, AT&T, Cingular and many regional exchange carriers.

Maintained database of 200 million residential listings, and 25 million commercial over 21 billion transactions yearly in an Active Directory and MS SQL clustered environment.

Achieved a 99.5% satisfaction rate of Service Level Agreements by automating the Problem Tracking System.

Built a culturally diverse, team-oriented support organization, ensuring superior customer service.

Skills

Enterprise Architecture, Cloud Architecture, SaaS, PaaS, Cost Controls, Vendor Negotiations

ERP, CRM, ITIL, ISO/TL9000, Help Desk, Databases, Team Building & Development

Network & IT Applications, Operations, Data Warehousing, Risk Management, PCI, SOX

IT Budgets, Failover, Dashboard Systems, Ticketing Systems,

Firewall, Switch, Routing, VOIP, VPN, TCP, DHCP, DNS, NAS, DAS

Salesforce, Connectwise, PeopleSoft

Education

FAIRLEIGH DICKINSIN UNIVERSITY Graduate Studies Information Technology, 1983

VILLANOVA UNIVERSITY Bachelor of Science, Business Administration, 1978

Professional Certification

Six Sigma Lean, SOX Compliance, TL9000 Certification, PCI Compliance

ISO9000 Certification, IBM Professional Business Management @ Harvard University

Microsoft Server 2008 -2012, Microsoft SQL Server, Microsoft Small Business Specialist

Windows, Linux, Mac IOS, Cisco Voice & Data

https://www.linkedin.com/in/jackreilly

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