Customer Service Microsoft Office

MICHEAL BLOUNT

240-***-**** **************@*****.***

Young IT professional with diverse IT experience. Skills include computer networking, analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees and administration.

TECHNICAL CLASSES/TECHNICAL SKILLS

Advanced Business Networks

Network Management & Telecommunication

Database Design & Implementation

Information Security & Policy

Windows OS, Linux, OS X

SQL

Microsoft Office

TCP/IP

LAN/WAN

EDUCATION

Bachelor of Science in Management Information Systems

Oakwood University, Huntsville, AL Graduated: May 2018

WORK EXPERIENCE

Home Health Companion

Right At Home, Huntsville, AL November 2015-Present

Provide a caring environment and assist residents with Activities of Daily Living

Offer residents and families support during hospice and end-of-life care

Assist patients with treatments, as is required by their physician

Strong customer service

Computer Lab Assistant

Oakwood University, Huntsville, AL January 2017-May 2017

Provided face to face instruction

Conducted hardware servicing, upgrades, and repairs

Kept computers up to date while running designated care

Taught networking skills to other students

COMMUNITY SERVICE

IT Volunteer

IT Department, Bladensburg SDA Church, Bladensburg, MD August 2016-Present

Managing network connection

Solving technical difficulties i.e. Powerpoint not showing up

Explaining Infomraiton Technology to older people

ACTIVITIES AND LEADERSHIP

Management Information Club

Computer Science Wiz Club

Honors Diversity Intiate Club

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