BRIANNA DURANT

**** **** **** **. *********, NC *8216 773-***-**** ac5j9u@r.postjobfree.com

CUSTOMER SERVICE ASSOCIATE

Customer Service Representative via telephone and face to face experience, including customer inquiries, sales and support. Proven to have great listen and reasoning skills with a positive attitude.

Professional Experience

2 Free Nights – Charlotte, NC

October 2017 – Current (PT)

Customer Service Representative-

Handled Inbound and outbound calls average of 90 per day for sales and customer inquiries.

Appointment Scheduling

Respond to all customer inquiries and complaints

McDonald’s Charlotte, NC

August 2017 – October 2017

Floor Supervisor-

Served as a Shift Supervisor responsible for assisting with the daily operations of the store;

Front line of customer service for all complaints

Maintained daily inventory

Assisted crew members where needed

Provided training for new hires

Marriott Hotel Charlotte, NC

May 2017 - August 2017

Housekeeping-

Ensure customer stay was up to standards with my attention to detail as well as customer service skills displayed daily;

Maintained the upkeep of rooms

Responded to guest request timely

Worked with team members to efficiently complete daily goals timely

Hotel Chicago – Chicago, IL

August 2016 – April 2017

Lead Housekeeping –

Supervise work activities of housekeeping staff to ensure guest rooms are maintained to highest standards of cleanliness;

Scheduled staff rotations

Perform routine maintenance and task

Provide guest with customer service as requested

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