Customer Service Data Entry

Shaimaa M. Tantawy

**** ****** ******, *******, ** 22032

Cell: 703-***-****

*********@*******.***

Professional Summary

Detail - oriented and organized Data Entry Clerk extensively trained in spreadsheets, transcription, word processing, and desktop publishing. Over 10 years experience managing multiple data entry projects at once. Transcription expert focused on delivering high quality results in a timely manner.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.

Skill Highlights

-Strong organizational skills. - Outgoing people person.

-Customer service. - Proficient salesperson.

-Revenue generation ideas - Marketing and merchandising

-Active listening skills. - Report generation

-Data entry. - Document management

-Filing system - Data archiving

-Invoice processing. - Meticulous attention to detail

-Results-oriented

-Travel Arrangements and planning, Travel Booking.

Work Experience

Megatel Wireless

Customer service April 2016 – Present

-Serviced 50% to 90% of dealers who were interested in doing activation and payment through vida pay portal.

-Attentively responded to details customer service issues such as activation errors, overcharges in bills, bilingual needs or interpretation,

-Considered as a major asset who facilitated sign up with the portal and assisted with selling handsets and branded handsets through the portal, overall returns or exchanges.

-Opened and maintained new business accounts.

Ubreakifix January 2016 – July 2017 Technician & customer service

-Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.

-Fix all Apple device, Google phones, and All Galaxy phones.

H&L Accounting service January 2016 – May 2016 Secretary

-Answering telephone calls and welcome clients

-Helping clients to get their information to create their Taxes return.

-Software, e-file taxes, files income tax returns.

-Typing and word processing.

-Filing

B-Wireless January 2014 – October 2015

Customer Service Manager

-Providing help and advice to customers using your organization's products or services.

-Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.

-Organized weekly sales reports for the sales department to track product success.

-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

-Make activation for lines & payment lines.

-Buy phones & accessories for cell phones with good deal & sell it by profit.

-Fix all Apple device, Google phones, and All Galaxy phones.

Orbit Production June 2005 – October 2012

Executive Secretary

-Answering telephone calls

-Maintaining diaries.

-Arranging appointments.

-Taking messages.

-Typing and word processing.

-Filing

-Organizing and servicing meetings.

-Managing databases.

-Liaising with relevant organizations.

-Organized weekly sales and reports for studio.

Education:

VIU University May 2013

English as a second language

Faifax – VA

Faculty of commerce May 2005

Accounting

Cairo University – Cairo – Egypt

Moharam Islamic English School May 2000

Cairo – Egypt

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