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Automotive Service Advisor

Dubai, Dubai, United Arab Emirates
May 20, 2018

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Royce P John

Tel: +971-*********




Intend to build my career with leading corporate hi-tech environment with committed and dedicated people, which will help me to explore myself fully and enhance my potential, willing to work as a key player in a creative environment with challenging possibilities at every turn.

Executive Summary

A well organized and careful listener with genuine interest in solving the customer’s problem possessing rich experience of over 9 years in Automotive Service Sector.

Excellent in providing customers with advice pertaining to the upkeep and care of their cars.

Proficient in dealership service shop and serves as the liaison between the customers and the workshop team.

Familiar with modern Service techniques in Automobile service sector

Good knowledge in Warranty and Insurance Claims.

DMS, GDMS, SAP Functional Expertise

Brand Experience: Audi, Volkswagen, Skoda, Hyundai, Mahindra, Renault & Maruti Suzuki.

Clear awareness of KPI’s, strong communication, analytical, problem solving and relation management skills. Keen understanding of the formalities and implementation of Quality Systems

Adheres to the Industry’s best practices and implements strategies towards reduction of cost and improved profits in achieving organization goals.

Timelines for completion of tasks as per organisational standards by undertaking initiatives & productive measures aimed to reduce cycle time.

Personality Traits

Genuine interest in solving customer's problems

Excellent communication skills in verbal and written both

Strong client facing skills

Good knowledge of the automobile

Computer Skills

SAP / DMS / GDMS Functional Expertise.

Proficiency in MS Office Automation Tools & Internet Applications.

Elsa- Pro


Certified Service Advisor – Volkswagen group India

Participated in New product launch of Octavia A7 in Pune Volkswagen plant

Associate Member of Automotive Industry India.

Certified in Maruti Suzuki Motors.

Academic Background

Diploma in Automobile Engineering, Govt. Polytechnic Cochin. Kerala 2002-2005.

Higher secondary Science group, SDPYHSS Cochin. Kerala University 2000-2002.

Key Responsibilities Handled

Checking the service booking list.

Pre-call the customers and explain the nature of jobs.

Checking the vehicle service history and service campaigns.

Communicating with workshop & spare parts dept. for optimal utilization of workshop capacity.

Receiving the customers and opening service job cards.

Performing the vehicle dialogue/direct reception with customers.

Advice the customers on the jobs to be carried out.

Communicating with the customers for any additional estimation.

Follow up with workshop supervisors for the status of the vehicle.

Updating the customer on the vehicle status.

Final inspection of vehicle after the completion of the jobs.

Delivering the vehicle to the customer after the satisfactory completion of the jobs.

Taking the customer feedback on the carried out jobs.

Selling Accessories to the customers.

Professional Experience

Company Name : Ali & Sons Co., LLC, Abu Dhabi

Designation : Service Advisor AUDI

Period : From 03-Dec-2013 till date.

Company Name : Marikar Engineers Pvt Ltd. Cochin

Designation : Senior Service Advisor

Period : From 2010-2013.

Company Name : MGF Hyundai Ltd. Cochin

Designation : Service Advisor

Period : From 2007-2010

Company Name : TVS Mahindra Ltd. Cochin

Designation : Trainee Service Advisor

Period : From 2006-2007

Company Name : Indus Motors PVT LTD. Cochin

Designation : Diagnostic Technician - Trainee

Period : From 2005-2006.

Trainings Undergone

Service Advisor Training Programs

Dialogue Reception Training

Service core process Training program (SCP: 7 CORE PROCESS)

Elsa pro Training program (DISS / TPI )

Product training

Personnel Details

Date of Birth : 21-September-1985

Nationality : Indian

Visa Status : Employment Visa

Passport no : N0717746

Languages known : English, Hindi, Malayalam, Tamil, Arabic (Intermediate)

Marital Status : Single

UAE Driving license : Valid till 2026


I hereby declare that the foregoing data are true and correct to the best of my knowledge and belief.

Royce P John

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