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Technical Support

Bel Air, Maryland, 21014, United States
May 19, 2018

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Michael Mocera

*** ******* ***, *** *

Bel Air, MD 21014


O B J E C T I V E: S eeking an entry level IT support role as first line of contact with customers for a company promoting vertical movement and growth.


Harbor of Grace Enhanced Recovery Center Havre De Grace, MD Clinical Aide/Technical Support Aug 2017-Present

● Troubleshoot network-shared printer issues, Windows 7 and 10 network connectivity issues, driver-related issues, and Bluetooth and Wi-Fi connectivity issues.

● Utilize an IT and Maintenance ticketing system each shift and escalate issues to Developer of IT or Head of Operations when appropriate.

● Clinically assist as first line of contact with all patients and potential customers.

● Remain calm and professional, often dealing with difficult patients.

● Abide by HIPAA regulations in a CARF accredited facility Maui’s Car Wash Bel Air, MD

Head of Detail Jul 2016-Aug 2017

● Detailed vehicles in a high paced environment

● Ensured customer satisfaction and corrected issues whenever a customer was displeased. Babylon Carriage House Babylon, NY

Server Sep 2011-Jan 2016

● Ensured customer satisfaction and maintained a friendly environment through excellent oral communication.

● Moved vertically through the company

● High volume and high stress position

● Multitasked bussing, cleaning, seating, and serving many tables at a time. E D U C A T I O N

University of Maryland University College Adelphi, MD Bachelors of Science, Computer Networking and Cybersecurity In Progress/2022 St. John the Baptist Diocesan High School West Islip, NY Diploma Graduated May 2012

S K I L L S / C E R T I F I C A T I O N S

● CompTIA A+ Certified

● Built a custom desktop computer

● Basic understanding of networking, OS X, Android, iOS, and printers.

● Adept understanding of Windows 7 and 10, desktop hardware, and laptop hardware.

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