Representative State University

Location:

Posted:

May 19, 2018

Alan J.Larson

Objective

To pursue a career opportunity in customer services of your organization

Experience

COLLECTIONS REPRESENTATIVE-Mortgage/AUTO/CREDIT CARDS

CITIGROUP-IRVING TX 2001-2017

.Collections efforts on delinquent accounts across multiple business organizations

.Establish repayment plans, loan amendments and extensions on outstanding account balances

.Selected member of "Customer First Department" to process specialized accounts for customers having more than one type of loan with Citigroup

.Assisted in the development of the Universal Collection Program used by all collection units

.Mentored new team resources on several occasions.

COLLECTIONS REPRESENTATIVE-CREDIT CARDS

ASSOCIATES CREDIT SERVICES 1997-2001

.Collection efforts on delinquent credit card accounts

.Establish repayment programs on outstanding account balances

.Processing Skip Traces using data mining techniques such as internet searches and account references

.Tutored inexperienced team members on organizational guidelines and procedures

ACCOUNT REPERESENTATIVE

EQUIFAX-LISLE IL 1995-1997

.Performed background verification on employment applications.

Education

BACHELORS OF SCIENCE in UNIVERSITY STUDIES 1986

NORTH DAKOTA STATE UNIVERSITY FARGO ND

POST-GRADUATE in THEOLOGY 1990-1993

ST. JOHNS COLLEGE SEMINARY COLLEGEVILLE MN

Achievements

.Received Three (3) Employee of the Month Awards-Associates Credit Services

. Eagle Scout-Boy Scouts of America

Skill Sets

SOFTWARE/MAINFRAME

Proprietary software for collection services

VOLUNTEER SERVICES

.Chairman of Camping and Risk Management Committees-Boy Scouts of America-Mountain Lake District-Grand Prairie TX

.Co-chairman of Training Committee-Boy Scouts of America-Mountain Lake District-Grand Prairie TX