Customer Service Home
Resume:
Dawn M. Love
Las Vegas, NV. **147
********@*****.***
OBJECTIVE:
I am looking for a career with a company that will give stability and longevity. I have experience in loan processing, collections, billing and administrative work.
WORK RELATED EXPERIENCE:
• Eight years experience as a loan processor
• Four years experience in collections
. Four years experience in billing
. Exceptional customer service skills
. Extremely organized and able to multi-task
EMPLOYMENT HISTORY:
October 2014- Present LOAN QUALITY ANALYST
THE FEDERAL SAVINGS BANK
LAS VEGAS, NV.
Send initial disclosures out to borrowers
Review signed/dated disclosures
Review all supporting documents
Request all 3rd party orders for file
Submit file to Processing/Underwriting
April 2011 – April 2014 LEAD OPERATIONS REP
BANK OF AMERICA
ROLLING MEADOWS IL.
Requesting systems for employees
Canceling home loans
Correcting post closing documents
Review and submit Flood and Homeowners Ins.
Customer Service
October 2010 – April 2011 SUPPORT SERVICES SPECIALIST/CONTRACTOR
ADECCO CONTRACTOR FOR BANK OF AMERICA
SCHAUMBURG, IL.
Submitting Home Loans to Processors
July 2007 – October 2010 ADMIN ASST/BILLING CLERK
C.H. ROBINSON WORLDWIDE INC
ELK GROVE VILLAGE, IL.
Monthly Billing
Filing
Front desk customer service
August 2006 – March 2007 BILLING CLERK
WHEATON SANITARY DISTRICT
WHEATON, IL.
Monthly Billing
Customer Service
April 2006 – July 2006 LOAN PROCESSOR
MORTGAGE SPECIALISTS OF IL
LOMBARD, IL.
Opening home loans
Working all conditions for home approval
Customer Service
Preparing approved home loan for closing
November 2004 – April 2006 BROKER COORDINATOR
WYNDHAM LENDING GROUP/IMPAC LENDING
OAKBROOK TERRACE, IL.
Opening home loans
Working all conditions for home approval
Customer Service
Preparing approved home loan for closing
January 2002 - October 2004 WHOLESALE ACCOUNT MANAGER
FIRST NATIONAL BANK OF AZ
LAS VEGAS, NV.
Opening home loans
Working all conditions for home approval
Customer Service
Preparing approved home loan for closing
July 1998- December 2001 COLLECTIONS SPECIALIST
SALLIE MAE CORPORATION
LAS VEGAS, NV.
Setting up programs for monthly payment
Collecting on open accounts to bring to a close
Customer Service
EDUCATION:
• Graduated from Rancho High School in 1989
• 2 years of college courses at U.N.L.V. and Clark County Community College
ACTIVITIES:
• Regional champion in softball • Outdoor adventurer
• State champion in volleyball • Traveling
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